ikea - customer service is a disgrace

webmasterpolo

Like I said, this seems to be their policy - ignore you - just make sure you send copies of the letters to the head office and explain you have already written to store. They probably won't read them and just tell you to goto the store the first time, so you will probably have to write again to HQ.

Eventually you might get sorted.

Wig

Wow, I'm having trouble justifying my intention to spend a significant amount of money in Ikea for wardrobes and kitchen......

westernpromise

keithboy40 wrote:

well, i sent complaint letter to ikea gateshead over 2 weeks ago and they have failed to reply. not very good customer service and not suprising. i'll now try their head office and see if they will have the decency in replying to my complaint. if not then i'll contact the local press and see what they say.

They're not called 'Pikea' for nothing.

Wig

I think I'll write to them and tell them I no longer intend to shop with them (for my up coming kitchen and wardrobes) because of the numbers of people who think they suck!

webmasterpolo

LOL, they'd probably ignore you too Wig or tell you to write to the store.

hobbesandco

Oh my God! Had I know that this many people have had problems with IKEA I wouldn't have bothered. My first piece of furniture was delivered earlier in the year from the Birmingham - Wednesbury store with covers too small for the sofa. I waited 6 weeks for delivery and another 6 weeks for replacement covers to be sent. Sofa was not delivered when the delivery company (S & T Greenaway) promised so had to work another day at home.

This time around we bought a sofa-bed on Thursday night and S & T Greenaway ensured us the sofa-bed would be delivered Friday between 2-5pm. We made absolutely clear that we wouldn't be in any other time and to tell us straight away if there would be any problems. The staff assured us there would be no problems. I knew straight away they were lying but my partner remained hopeful. Sure enough Friday nothing came. Saturday, my partner rang S & T Greenaway 5 x and left a message. No one rang back. Sunday they came without telling us and we weren't at the house to collect. Rang them time left 2 messages. Still nothing. Rang IKEA who didn't want to know. Rang them again. Finally said they would chase and if I hadn't heard within 24 hours I could have my money back. I am planning to make an absolute nuisance of myself until I either get my money back or the sofa delivered but surely it can't be this hard can it?

How does IKEA make all that money if so many people are !!!!!! of with them?

hobbesandco

You can also e-mail the daily telegraph to complain about IKEa. They wrote an article about IKEA's customer service:

http://www.telegraph.co.uk/money/main.jhtml?xml=/money/2005/10/11/cnikea11.xml&menuId=242&sSheet=/money/2005/10/11/ixcitytop.html

Email them at ikea@telegraph.co.uk. I'm planning to do that in addition to writing the chief executive. Why deal with the 'minions' anymore? :rotfl:

webmasterpolo

WOW didn't know Ikea is owned by a charitable organisation....

"Ikea is now owned by a charitable organisation, the Stichting Ingka Foundation" - Telegraph article linked in previous post.

keithboy40

Wig wrote:

Wow, I'm having trouble justifying my intention to spend a significant amount of money in Ikea for wardrobes and kitchen......

if i were you i would seriously reconsider buying from ikea. they are not worth the hassle.

lenora

Hi

Up until eight months ago I worked park time as an IKEA 'co-worker' we were trained to make sure the customer was placed at the heart of everything we do from small things like making sure products are clearly and correctly labelled through to going out to the warehouse ourselves to see if we could find an item for a customer.

We did have a lot of young members of staff at my store (Thurrock) but we got a lot of responsibility which personally at 18 made me take my role in the store on my dept. much more seriously as I knew if I wasn't up to standard I would soon know about it. It would take a pretty serious problem for me to call a supervisor/manager as much of the time we were left in charge and as such had the last say on things.

I remember once before I started working there being sat in a ridiculously long que in customer services and I saw a sign on the wall which attempted to explain why they had so few staff something to do with trying to keep low costs have been on the other side though it is tough for the staff as we so much too do and if there is only two of you sometimes one then its difficult to motivate yourself to give the best customer services when you've been given a mouthful from someone who lost their trolley, or can't find an item they have been told is in stock.

I guess I just wanted to try and let you see it from the other side but as none of you have probably ever been on an IKEA employee then you probably don't care. In terms of the original rant though in theory we didn't refund bargain corner items but if it was actually on the shop floor its not like it could have been their by accident so it does seem a bit unreasonable but I am sure they had there reasons.