Zoom Airlines is in administration: How to get your money back

Daisymabel_2

NFH, it would appear that you and I have reached the same conclusion. For those of you affected by Maestro I hope that this info will help.
Quote the policy with the various sections, which may be better put in writing so they can check it for themselves. Perhaps include a copy of the relevant pages so they can have it in front of them. Make sure you do it sooner rather than later to avoid any complications regarding the 120 day rule.
Zoom was a Canadian registered company.
Good luck to everyone with this. My son & his family have been given the runaround by Nat West after losing a lot of money. They will be following up now with them.
Please add any success stories so others can benefit as well.

WelshCanadian

The day I saw that Zoom had announced that they had gone into administration I got right on the phone to American Express, and was told to call back the next day as their Disputes department was closed.
Next day, called back and was told that I was the forth person already to ask about Zoom and getting their money back. They have sent me a claim form, which arrived today, and they told me I would get all my money back!! :beer:

Prudence101

I seem to have a provisional success story to report. I saw a Natwest branch manager today with a copy of my e-ticket, my bank statement, and a print out of the Mastercard policy (page 477 of http://www.mastercard.com/us/wce/PDF...anual_5_08.pdf). I said that I wished to initiate the chargeback procedure and cited reason 4855.

He printed and completed a Maestro Chargeback form, taking my debit card details and the transaction details. On the form he cited Chargeback Reason Code 4855. I did not need to do anything.

He said that the form will be sent to the Chargeback team and that they will process the document in the next 2-3 day. The manager stated that he expected me to receive my refund in 3-4 weeks.

I am cautiously optimistic. Thanks to everyone on the forum for their contributions.

Daisymabel_2

Prudence101 wrote: »

I seem to have a provisional success story to report. I saw a Natwest branch manager today with a copy of my e-ticket, my bank statement, and a print out of the Mastercard policy (page 477 of http://www.mastercard.com/us/wce/PDF...anual_5_08.pdf). I said that I wished to initiate the chargeback procedure and cited reason 4855.

He printed and completed a Maestro Chargeback form, taking my debit card details and the transaction details. On the form he cited Chargeback Reason Code 4855. I did not need to do anything.

He said that the form will be sent to the Chargeback team and that they will process the document in the next 2-3 day. The manager stated that he expected me to receive my refund in 3-4 weeks.

I am cautiously optimistic. Thanks to everyone on the forum for their contributions.

Prudence101 this is great news.A manager who actually did something about this is so encouraging. Working lunch have also run this today. Check out this link. http://news.bbc.co.uk/2/hi/programmes/working_lunch/7593369.stm
I guess the bottom line here is to persevere. Although the bank is not legally obliged to help, morally they should. All it is for them is as you've stated, completing the relevant forms. Good luck with your claim.

PCollins_2

Is anyone aware of who the administrators are for Zoom. I appreciate I will be at the bottom of the pecking order, however I also had to fork out for accommodation, food and phone bills after being stranded in Canada. I guess every little helps?

macsters

Prudence101 wrote: »

I seem to have a provisional success story to report. I saw a Natwest branch manager today with a copy of my e-ticket, my bank statement, and a print out of the Mastercard policy (page 477 of http://www.mastercard.com/us/wce/PDF...anual_5_08.pdf). I said that I wished to initiate the chargeback procedure and cited reason 4855.

He printed and completed a Maestro Chargeback form, taking my debit card details and the transaction details. On the form he cited Chargeback Reason Code 4855. I did not need to do anything.

He said that the form will be sent to the Chargeback team and that they will process the document in the next 2-3 day. The manager stated that he expected me to receive my refund in 3-4 weeks.

I am cautiously optimistic. Thanks to everyone on the forum for their contributions.

We also paid by Nat West Maestro debit card, so it was encouraging to read your news. Are you able to say which branch you went to, please?

pubmaster2k

We got back this morning from Hamilton instead of Toronto, not too much hassle, National car hire waived any charges for changing drop off location and got 3 one way tickets with Globespan for £1080. Paid Zoom with Lloyds TSB Mastercard, so will call them tomorrow, also have free travel insurance with Lloyds TSB Gold account so will persue this avenue as well and let you all know how it goes.

jesmic

My wife booked her flight with a Nationwide debit card. She has contacted them ref. the Visa Chargeback process. Nationwide have written to her telling her they cannot begin the process untill she has written confirmation that ATOL will not refund. Has anyone else had this experience. Any advice please.
Jim

redmalc

Anyone advise,

Bumear

Not sure if this is the right place for this but I work for one of the big travel companies in th UK (Not mentioning any names) and the buzz about the Finance department where I work is that XL Aviation is close to going out. Will have more when I know more.