Zoom Airlines is in administration: How to get your money back

zarjaz_2

Lucky you. Their statement sounds like standard blurb in these kind of letters.

Daisymabel_2

There has been so much great information on this thread over the last few months. I'm sure that many people have obtained refunds for the money they paid to Zoom who would never have even tried, unaware of their rights.

For those of you who may be still waiting to contact your bank, the following article may be of interest to you http://www.guardian.co.uk/money/2008/nov/02/airlines-sterling-money-back-visa

It's from the 2nd of November and mentions about the time limits for putting in a chargeback claim. It's good to see the comments from people who are getting their money back from Visa debit card issuers but for those who have Maestro debit cards, there seems to be no refunds as yet. The above article also makes mention of Maestro policy for UK cardholders purchasing goods over the internet from an overseas website. As mentioned above by Zarjaz, if you purchased a ticket to or from Canada via the internet, you purchased it from Zoom Airlines Inc who were based in Canada. The working lunch website http://news.bbc.co.uk/1/hi/programmes/working_lunch/7593369.stm also states this as Maestro policy and further expands the definition of an overseas website. It's been posted before but if you missed it check it out.

So, if you are waiting to see what happens (e.g. FOS decision) then read the Guardian article and maybe consider putting something in writing to your bank within the time frame.

Good luck and lets see some more of those success stories.

littlemissfrugal

has anyone had any joy with the Alliance and Leicester - they have told me to write to the liquidators ???

Prudence101

For those of you who may be still waiting to contact your bank, the following article may be of interest to you http://www.guardian.co.uk/money/2008/nov/02/airlines-sterling-money-back-visa

For those who have Maestro debit cards, there seems to be no refunds as yet. The above article also makes mention of Maestro policy for UK cardholders purchasing goods over the internet from an overseas website. As mentioned above by Zarjaz, if you purchased a ticket to or from Canada via the internet, you purchased it from Zoom Airlines Inc who were based in Canada. The working lunch website http://news.bbc.co.uk/1/hi/programmes/working_lunch/7593369.stm also states this as Maestro policy and further expands the definition of an overseas website. It's been posted before but if you missed it check it out.

So, if you are waiting to see what happens (e.g. FOS decision) then read the Guardian article and maybe consider putting something in writing to your bank within the time frame.

Good luck and lets see some more of those success stories.[/quote]


No success story yet but here is an update: I have contacted an the Ombudsman and have raised a complaint against Natwest. Natwest contacted me in November claiming that they did not have adequate information from me (probably a run-around). After providing them with all of my documentation they have now sent me a letter stating that "they cannot undertake a chargeback under the Domestic Maestro rule as there is no chargeback provision where the goods and services are not delivered."

I will now be writing back to them and to the Ombudsman, using the articles above. I will claim that Zoom was an overseas company and therefore they should perform a chargeback.

I think that I am pursuing the right strategy but I am happy to take any advice. I will continue to keep everyone informed.

vin60

mustgetoutmore wrote: »

We flew out to New York with Zoom and came back with Virgin for $300 each (thank you Virgin for bailing us out). We paid £250 for each of the Zoom flights with an Abbey visa debit card and I applied last week for a chargeback using Martin's instructions. I was expecting only to receive half the original cost of the flight as they had at least got us there but within 3 working days, we had a full refund of the cost of the return flights. So our return flights to New York in peak season have cost us $300
Thank you very much Abbey

Hi, 1st time on this forum,
I payed for our holiday to Canada with my abbey visa card and was left stranded in toronto we returned with irish tours at extra cost like averyone else.
Could you tell me what martins instructions were please so i might get a refund. I was told by a abbey operater that i had to apply to zoom
many thanks vin

Jazzy_B

Read the first thread on the first page to find out what to do. You have to do this within 120 days of Zoom's demise, so you'll need to work out if you are still able to claim.

vin60

mustgetoutmore wrote: »

We flew out to New York with Zoom and came back with Virgin for $300 each (thank you Virgin for bailing us out). We paid £250 for each of the Zoom flights with an Abbey visa debit card and I applied last week for a chargeback using Martin's instructions. I was expecting only to receive half the original cost of the flight as they had at least got us there but within 3 working days, we had a full refund of the cost of the return flights. So our return flights to New York in peak season have cost us $300
Thank you very much Abbey

Hi mustgetoutmore,
I am in the same position as alot of others but i paid with my abbey visa to,could you please tell me the steps you took to get your refund

thanks vin 60

vin60

Jazzy_B wrote: »

Read the first thread on the first page to find out what to do. You have to do this within 120 days of Zoom's demise, so you'll need to work out if you are still able to claim.

Hi Jazzy_B

Thanks for the information I'm new to this forum and not to good on the laptop didn't see your message until i posted the last one .
I read the 1st page and going to start tomorrow
once again thanks
regards Vin60

thefirs

We travelled to Halifax NS from Gatwick in August and Zoom went into administration two days before we were due to return. I had paid for tickets in March using my Capital One Mastercard. We managed to book returns with Air Canada for three days after our intended date, at a cost of around £300 (£100 more than the Zoom return leg).

I submitted a claim to Capital One in Mid November, giving them ten working days in which to respond. My claim was for the cost of the Air Canada tickets plus our transfer to Gatwick from Heathrow and the extra car parking charge; we had been staying with my son, so had no other recoverable costs.

I was impressed with the speed of a credit added to the card account yesterday, but it was alas for only the amount of the return leg as itemised on Zoom's e-ticket, and I am therefore still around £245 out of pocket. I presume that Cap One will write explaining their reasoning, and I expect they will take a line of "this is the extent of our liability", i.e. the cost of the original leg of the ticket.

The CCA says that cardholders can can also claim for all losses caused by the 'breach of contract or misrepresentation', and I intend to prsue the extra costs via the small claims procedure if required.

My two brothers and their families suffered a similar fate and had even more significant extra costs (the trip was to my son's wedding), and their claims have so far been ignored by their card issuers.

Has any 'left stranded' contributor to this thread been successful in recovering costs over and above the original costs of the Zoom ticket?

Jazzy_B

Moonrakerz contributed a lot of very useful posts following the collapse of Maxjet.
If you read post 78 on this thread, you'll find a copy of the letter he sent to claim additional expenses.
If you search for Maxjet, several people were successful in claiming additional costs.
Good luck