Help - Ryanair

Voyager2002

Don't call the Ryanair premium rate number: the cost of the call could easily be more than the amount you might have lost.

jammin_2

Voyager2002 wrote: »

Don't call the Ryanair premium rate number: the cost of the call could easily be more than the amount you might have lost.

Indeed. 00353 12497791 is what's on http://www.saynoto0870.com

ynot2005

there is a part of the booking process right at the end where it tells you to wait partiently and not go back and press confirm again

possibly thats what you have done by mistake and hit the confirm button twice, i think the warning that you could be charged twice appears at the end

Drea

jammin wrote: »

I understand why you had two windows open, but it doesn't work like that. The Ryanair website uses cookies. Once you transact in one of the windows (e.g., select a flight and click Next), that booking is replicated on any Ryanair windows you may have open on your PC.

I didn't know that. I thought the first time I had maybe just made a mistake.

Drea

ynot2005 wrote: »

there is a part of the booking process right at the end where it tells you to wait partiently and not go back and press confirm again

possibly thats what you have done by mistake and hit the confirm button twice, i think the warning that you could be charged twice appears at the end

No that's not what happened. I had two windows open, and pressed to pay on both of them. But it had changed to be the same flights.

Edinburghlass_2

Presumably your email confirmation tells you the flights you have paid for. Cheapest way to fix it is to book the return flights again but if you are going to phone them I suggest you do it now before the return flights are booked up.

ynot2005

yes i understand now, im sure one booking confirmation means one charge, you were quite brave in the first place trying to do 2 flights at the same time, painstakingly slow and double check everything is advised with ryanair

good luck anyway.

jammin_2

Drea wrote: »

I didn't know that. I thought the first time I had maybe just made a mistake.

That's the thing you see. Here's an example of having two Ryanair windows open:

Window 1 shows a one-way itinerary for Glasgow to Dublin.
Window 2 shows a one-way itinerary for Dublin to Glasgow.

You click "pay now" (or whatever it is) on window 1, which books your Glasgow to Dublin flight and charges your card. You then click "pay now" on window 2. However, the active Ryanair session on your PC (in any browser window), is the last one you just transacted on. Result is, clicking pay now on window 2 books Glasgow to Dublin again.

Is that what happened?

Drea

jammin wrote: »

That's the thing you see. Here's an example of having two Ryanair windows open:

Window 1 shows a one-way itinerary for Glasgow to Dublin.
Window 2 shows a one-way itinerary for Dublin to Glasgow.

You click "pay now" (or whatever it is) on window 1, which books your Glasgow to Dublin flight and charges your card. You then click "pay now" on window 2. However, the active Ryanair session on your PC (in any browser window), is the last one you just transacted on. Result is, clicking pay now on window 2 books Glasgow to Dublin again.

Is that what happened?

Yes, you word it so much better than I do

I will phone, at work, just trying to find a minute when the boss isn't in the room :rotfl:

jammin_2

Drea wrote: »

I will phone, at work, just trying to find a minute when the boss isn't in the room :rotfl:

Good luck anyway. To be honest, I'd be prepared for them to change the flight, subject to change fees.

Since there's two of you, change fee is £28 x 2 = £56 (if you change the flight online), or £44 x 2 = £88 (if you change the flight with Ryanair call centre).

Assuming you can't talk them in to waiving the change fee, it would be better for you to simply re-book. Would only cost you £12 then.