A real work at home job part 2

keepthefaith_2

yippee!! oliver you are a star! it worked on the first try so it passed,many thanks.
wildt, things can only get better haha!! the worst is over, good luck.x

teletechathomewarning

Oliver27 wrote: »

Lets put that in to perspective though, considering this
thread has been running a year and has over 3000 posts

its to be expected that some people will have left and
will share there views on the job if they didn't enjoy it

But if you read deeper into the the thread you will see the majority
of people are still doing the job.

The other links you posted do not relate to the @home uk project
so there not the ideal source of info.

No the company is not perfect, but if you think you could do the type of
work and want a regular income from working from home, then like I always
have said before just try it for yourself.

There could easy be around 60 / 70 members of staff who have left over the past 12 months the total staff count is around 140 its never gone above this by much with a constant flow of new starts going through training every few months how is it the total never goes above 140 ? what your saying is the majority stick the job but they obviously dont

As much as Oliver say's "i never said the business was perfect" you also fail to say anything in any posts on here about the problems that do exist as helpfull as you are and i am not knocking that you dont give an accurate account of the goings on @ TT none of the main posters on here do why is that ?

to say the people on here who are raising concerns are all losers who couldnt do the job is weak not being funny but your hardly on top of your game working for teletech getting a max of 6.00 per hour :-) personaly after the first 2 months didnt have a qa score under 90% i had in total 42 scores @ 100% in the 9 months i did the job AHT per month was around 550 i never once thought i cant do this my 11 year old could do the job thats how simple it is

As the Sus will remind you daily always use mojo "skys fu***d up question and answer system" e.g

Is the internet light on or off ?

Is the customer calling from home?

has the customer got a dial tone on the phone line?

Its really basic stuff and the truth is if you follow this step by step you wont get anywhere fast now in the training they will say "its ok you dont need to follow mojo step by step make it more personal as long as you cover all the steps in mojo you wont be marked down"

Again this is just pish one tl says follow it a SU says dont another tl says dont follow it yet someone else will say do follow it loll

they give you a 4 hour training session with some guy who dont speak much english he tells you to do it one way you come out of the training and the next week its all wiped they want you to do things another way....

Captin oliver & Co are 2 more bum licking sessions away to becoming a TL thats it plain and simple i always had my full time job during the day working here was beer & dvd money but i had a half decent TL who didnt back the business up but didnt do much to sort things out either and even he is talking about leaving after only a few months in the job

truth is its 6.00 per hour for sitting @ home talking to people who have issues finding the windows start menu never mind opening a web page that is what tier 1 if all about weed out the halfwits if you have a tech background and you take the job your a fool because as much as you may know what the issue is unless effin mojo tells you to do somethng you cant go ahead and do it anyway or you will lose points on your qa in turn you wont get any AVP aka a bonus i found it so frustrating when i know whats up but i cant advise the eu how to fix it what is the point to that ?

Oliver27

Take a chill pill, you have made your point and people will make
there own choices and decisions, the main point of this thread is
to help people through the recruitment process and I am not going
to rise to your attempts to turn here into a slanging match of people
who like the job and people who didn't.

The fact remains I look at the staff list and see people here that started
nearly a year ago, and your comments about people not being "on top of
the game" are pretty low, people have all different reasons for doing this job
I do it to support my university education, others do it because its the only type of job that fits there life, others do it because they have a disability thats makes other jobs difficult.

melfly

I was dreading talking to anyone.
But then i couldn't get the phone system to work so i spent all night on with tech support :huh:

Now i cant wait to actually take a call!

So i'm hoping all goes well tonight.

My group were all great tho!
Well done guys x

Oliver27

Yeah can understand how you feel Melfly, waiting for the
first call is far worse then actualy taking it.

Goodluck tonight!

wildt

I started off okay, but found I got more and more stressed as the night went on because I kept encountering things on the system that we had not been shown.

Then at the end of the shift I could not log out of Avaya, the calls just kept coming through no matter what I pressed! Pretty sure I cut a couple of people off while I was trying to get out

Is there an easy way to stop this happening while you log out??

Dreading tonight. But at the end of the day things can only get better. This is were the real learning begins!

xx

PaulK_3

If you press the aux work key on avaya before a call hits then it will not put a call through, if avaya won't aux or log out properly ask your TL to kick you from the avaya system. That forces you off the phone network.

melfly

Oh yeah forgot to comment on gerard!

Singing Gerard..........was a great help. Thanks x

wildt

Thank you Paul. Are we able to go into Aux mode during the last few seconds of a call so that another one does not come through while we are trying to log out? Or do we need to wait until the customer has hung up. Because the calls were back to back and when my last one ended I didn't have a chance to press Aux - another had beeped right away.

I know I can ask Darrel later but I have been worrying about this. My group had all gone and I thought I was gona have to sit there all night taking calls lol!!

PaulK_3

Yep you just hit aux, it will flash until you end the call at which point you will drop into aux. If you wait till the customer hangs up and calls are back to back you won't have time to get into aux sometimes. Always, always aux before the call ends if you have gone past your end of shift or you will get hit with another call before you know what is happening. Obviously prior to end of shift you are crossing your fingers or looking to pad the call out a bit to make sure it hits your shift end but once you are on a call always aux before it ends, that way avaya knows not to send another call to you.