How to cancel Setanta Sports

dinglebert

There have been many threads on this site and others all complaining about how terrible Setanta's Customer Service is and how difficult it is to cancel. I am glad to see this thead being started but is now the time to take this issue further. This company need to be called to account for their inaction.

neiluk111

I'd love to get some of the football at home and was very happy to see that Sky no longer have the monopoly of the past.
However, having heard so many awful customer service issues at Setanta I'd not even consider it any more. And I'd certainly recommend any friends or family not to either

I wonder how the Setanta senior management see this issue - I'm assuming they would realise how damaging it is to their reputation and future potential but there seems to be little action to change this situation.

I give them 2 more years before they go bust.

Gentlegent46

This is the reply from Setanta at the end of July.

Thank you for your e-mail.

I am sorry to hear that you no longer wish to subscribe to Setanta Sports. To cancel your subscription, please put your request in writing to the following address:

Setanta Sports
Department 8544
Sunderland
SR9 9XZ

If you subscribe through Freeview please use department 8548.

Please include your name, full postal address, Sky viewing card number and your Setanta Sports customer reference number.

Yours sincerely

Alec McClelland
Customer Services
P Please think of the environment before you print this email

I did write on 4th August and asked what payments were outstanding....no reply....I have no choice now but to cancel the Direct Debit.
I feel as if I have done my part

Kitchen_Diva_2

Don't want to state the obvious but, the easiest way to cancel is to simply cancel your Standing Order - either through internet banking or by giving your bank a call. I did this at the end of the footie season and it was a piece of cake. Setanta obviously emailed me asking if I had cancelled 'in error' but I just ignored the e.mail.

rbakker

That is outrageous!

It doesn't have to be ths way, as they well know. I had Setanta for Euro 2008 when I was in Australia and you could do a same-day cancellation over the phone. Worked, as it should. Boycott!

gwjohnston

Someone who has a copy of the Setanta terms and conditions for cancelling contracts should send them to Unfair Contract Terms Unit, Office of Fair Trading, Fleetbank House, 2-6 Salisbury Square, London EC4Y 8JX. Don't expect a quick response - the OFT's wheels grind slow. But OFT took action a few years back against mobile 'phone contracts which required more than one month's notice after the standard contractual term to cancel them; Setanta's requirement would seem to fall into a similar category.

testqa

I recently tried to cancel Setanta having found that the direct debit had gone up without any notice. When I telephoned them initially I was told that a letter had been sent to me to tell me that the subscription had gone up. When I complained that I had not received the letter I was then told that as per my contract the price increase had been posted on their website for the previous 30 days. It was also stated that the increase had been published in 3 national newspapers again as per the contract terms I had signed up to. I then said that I would like to leave the service and was told that I needed to give 60 days notice. However the only contract terms I had stated 30 days notice. I was again informed that the change in terms had been sent to me by letter. I again said I did not receive the letter. The customer service agent then said well actually may be we didn't send a letter but as per your contract terms we did publish in 3 national newspaper and on our website. I then asked the question of which 3 newspapers. The answer I don't know just 3 national ones. I was online at the time and tried to find the terms and conditions on the website. Which I could not. I asked the customer service agent for the url to the terms and conditions, which he could not give me. . My question was therefore obvious, if you can not give me the location of the terms and you cannot tell me where they were published how I am expected to know they have changed. Well we sent you a letter he said. I then pointed out that he had just told me they may not have sent a letter and that I did not receive it even if they did. The next response was very interesting. "Well the contract is under the laws of Luxemburg so if you want to cancel write to us and give 60 days notice!" I did write to them (sent registered post) giving notice and also cancelled the direct debit!

dobbiesloan

CAHA wrote: »

Particularly annoying as they have exclusive coverage of some England soccer matches

Oh no if I cancle I won't be able to watch England loosing.

davmail

As an Arsenal supporter I also signed up for this crap company,my channels got all mixed up,sometimes I could not view a game,so I tried to cancel,and what a nightmare,constantly ringing on the 0870 numbers which never got answered,I wrote to the office in Ireland,and after 2 months they said they would cancel,a week later I got a threatening phone call for £7:50p,I told them I don't owe anything,she DEMANDED my bank account number etc,I refused,in the end I had to write a threatening letter to them to get them to stop,Please,AVOID THIS COMPANY AT ALL COSTS,go to your local pub if you have to watch a game.:mad:

johnny_alpha

I cancelled my subscription quite calmly a few months back - the guy did try to say that as I'd phoned up just after being billed (the day after!) for my forthcoming final month - that my cancellation wouldn't now be activated until I was billed for the following month too (ie I would incur a month's charge for ONE day!).

I bickered and asked to speak to his boss - was duly placed on hold - and then he came back thankfully (pay attention AOL!) and said that he was able to change the date on the computer system after all ...

I do note that it's a doddle to sign up to them online - but KNOWING where to call to speak to a person to cancel was a nitemare.

Certainly shan't rush back having read THESE problems - I'll hope Hatton and Calzaghe can break away!!