The Mystery Shopping thread - part 5

Timmne

Just email them - I'm certain that even GAP pay if the shop's closed, luckily enough!

sinderella_2

Hi Scaredy
I seem to recall others in this situation have been reimbursed - but it's never happened to me so I can't be sure...

Scaredy_Cat_3

I seem to recall that, too - and indeed they did once increase my fee on a job to compensate for a similar mix up (on another job) when they had me trying to order a delivery pizza from a shop that hadn't opened yet!

But I'm not sure how to word it - in the past they've done nice things when I haven't expected it and yet when I've politely asked them to reimburse me for my full spend they refused. So how do I word this email? Do I ask for a fee or just point out I am unhappy that I've put in the effort for the preparation and the fuel costs?

sinderella_2

I would personally just state the facts re time and money/effort spent and the reimbursement you expect (full or otherwise) and see what happens. Others who've done it may have other ideas...

leila1

Scaredy_Cat wrote: »

I seem to recall that, too - and indeed they did once increase my fee on a job to compensate for a similar mix up (on another job) when they had me trying to order a delivery pizza from a shop that hadn't opened yet!

But I'm not sure how to word it - in the past they've done nice things when I haven't expected it and yet when I've politely asked them to reimburse me for my full spend they refused. So how do I word this email? Do I ask for a fee or just point out I am unhappy that I've put in the effort for the preparation and the fuel costs?

Just state that the shop was closed. I had this before but the shop was only closed for the day so they pay half the fee and rescheduled it for me.
Don't say that you expect anything as this is your second e mail in a week and they seem to all have the power to turn your account off with a click of a button.

This is my second message in a day! It is so dead quite here!!! or is it me?

Scaredy_Cat_3

Thanks Leila, that's what I was worried about - I'm going to get myself a name as a trouble-maker!

learning_to_drive

It is dead!

I have just become a father for the 2nd time at 00;01 so im a bit tired, 8lb 2oz was the girl! (another one!)

As a result no work this week for me, think ill be ms'ing next week though....

SC, I would just stick to facts and let them decide the action, if you arent happy.. small claims court

princess_leia_3

:jHuge congratulations to you both LTD :T

Got a local job booked tomorow and another for friday and a couple at the weekend but I have quite a few booked for next week so I am hoping that my eyes will be driving vision by then (they are still a little fuzzy now and again :rolleyes:) Otherwise I will have to cancel a few and get a bus to the rest, which I don't mind, but I hate having to cancel jobs.

sinderella_2

Congratulations l-t-d!:female:(closest I could find for a new baby smilie...)

ps I love the way you cheerfully mention the small claims court!

ruthiejane

learning_to_drive wrote: »

I have just become a father for the 2nd time at 00;01 so im a bit tired, 8lb 2oz was the girl! (another one!)

Congratulations!!!