Collection in person - Advice needed!

money_savy

Hello there
I have sold an item on Ebay for collection in person and the buyer has paid by Paypal. What documents should I ask the buyer to bring, for me to retain as proof of delivery?.
thanks

Marty_J

I'm afraid there's nothing you can use for proof of delivery if the buyer is collecting in person.

catmiaow

It is a shame they didnt pay cash on collection as their maybe a problem, i would suggest you ring paypal to find out as you need to cover yourself.
I am not sure if a piece of paper for them to sign when they collect the item/s will hold up.

Timmne

How about taking a picture of them as they arrive?

Bit weird but it'll prove they came over!

(Of course you need to tell them you're taking the picture, legally )

dotchas

Timmne wrote: »

How about taking a picture of them as they arrive?

Bit weird but it'll prove they came over!

(Of course you need to tell them you're taking the picture, legally )

Paypal won't accept that i am afraid.

Best thing is to refund the payment and ask for cash on collection,explain to the buyer why you are asking

kazwookie

Take the money OUT of youer paypal account NOW, Just in case they do a charge back or what ever it is called.

Let them collect, if need be photo them with said item.

money_savy

If I contact the buyer to say that I will refund the paypal payment and ask for cash on collection, am I breaking any Ebay rules of selling that the buyer can quote me on?
thanks

JimmyTheWig

Are we talking about something particularly expensive here, then?
How annoying they paid by PayPal!

I would email them and tell them to bring photo ID and proof of address to prove that they are the same person that paid on PayPal.
Then ask them to sign a piece of paper that says they have collected the item and that it is as described.
And tell them that you will need to photograph them with their ID, signing the document and leaving with the item.

And if they don't want to do all of that then suggest you cancel the PayPal payment and they bring cash on collection. That way you're not saying you won't take PayPal, just making it rather inconvenient for them.

money_savy

well the cost of the item is about £20

ArmitageShanks

Refund, and tell them cash on collection.

Explain why and unless they're idiots, they'll be happy to cooperate.

Marty_J

money_savy wrote: »

If I contact the buyer to say that I will refund the paypal payment and ask for cash on collection, am I breaking any Ebay rules of selling that the buyer can quote me on?
thanks

Yes, you have to offer and accept payment by PayPal. You can't say you don't accept PayPal for collection items, nor can you refund a PayPal payment and request the buyer pays by another means.

JimmyTheWig wrote: »

I would email them and tell them to bring photo ID and proof of address to prove that they are the same person that paid on PayPal.
Then ask them to sign a piece of paper that says they have collected the item and that it is as described.
And tell them that you will need to photograph them with their ID, signing the document and leaving with the item.

And if they don't want to do all of that then suggest you cancel the PayPal payment and they bring cash on collection. That way you're not saying you won't take PayPal, just making it rather inconvenient for them.

Or alternatively, the buyer can just claim their money back from PayPal, leave the seller a negative and then report them to eBay as a non-performing seller.

Since when did making life difficult for your buyers become a good idea?

money_savy wrote: »

well the cost of the item is about £20

Personally, I wouldn't worry too much over such a low value item.