Gamecube Console Bundle £34.99 at WOOLWORTHS !!!

Discogod

virgin scan of product page here:

http://img6.exs.cx/img6/2645/16153.jpg

have emailed it to that website listed earlier.

scumgrinder

thanks disco

RTi

Addy: I dont intend to do anything until iv heard back from virgin.. I told virgin that I will wait to see what they have to say before I take any action.

Silent_Bob_3

Just fired off a complant about the Tesco.com GC bundle to Watchdog in case nobody else had.

Trow

This is exactly the position I was in - so I phoned today. The woman was very apologetic and said that cancellation emails should have been sent by their automated system but there were a handful of people that had not received them.

She said that they are currently 'reviewing the situation' and that I would *definitely* be informed when a decision had been made about it.

I won't be holding my breath....

I ordered from Virgin on the 19th, got the auto-confirmation email, the cash was taken from my account on the 23rd and recredited on the 24th. They cant do this can they? Ive heard nothing from them. I emailed them today just to 'check the order status', but i know what they are goning to come back at me with.....same as everyone else. Oh well, maybe ill get an email this week? ???

With watchdog involved this could really be the turning point.

Martini

I have reported Tesco Online to Watchdog.
They (in my opinion) have now clearly broken the Trades Description Act.
They stated in an email cancelling my order that they could not obtain stock of the Coloseum Bundle.
That was obviously deception.
They clearly do have stock as it is again advertised on their website. Okay it's differently described, as you would expect, and they've cleverly not used the same "bundle " photo as before. I bet when people order them though it comes in a box identical to last week's photo! If they would have just stated "Sorry it was a Website error" then that would have been the end of the matter! Now as far as I am concerned they lied to all of us and I will take the matter further! >:(

willis123_2

I agree. i have also been lied to.told it was a "bundle of games" but was given no description of the games i had placed an order for.

Told the image was incorrect.under dsl doesnt the image need to refect the product ?

Frend told it was price error

i was told it was a bundle but on special offer, no stock available.

the bundle was released on 12-11-2004 and is THE SAME as they sell in electrical.

I may bloody well buy one and check if its the same item !
deffo complaining to tesco about their cs .

Was expecting a cancelled order due to price mistake. would have accepted that.

izzy_flint

LOL i got the same email about their suppliers and wrote back saying why dont you just be honest and say it was a mistake,at least give your customers some respect,at least woolies have not readvertised and just changed the advert and write up

whitelabel

i too have purchased from virgin, as you can see on the screen shot http://img6.exs.cx/img6/2645/16153.jpg

they did not include a picture (no trade descriptions act breach)

and the item desciption depicts a game story listing it as 1 disk

the only thing in the favour is the use of the word "bundle" in the title :-/

re the email confirmation / receipt this states money is taken at time of ordering rather than dispatch which does constitute a contract. I have yet to check my bank account but other are reporting that it has been refunded without prior notice - possible grounds for breach of contract.


another thing not in favour is the estimated delivery time listed on the screen shot as 7-14 days.

If the product is listed as Available to dispatch within 7-14 days it means that we have no copies available in our warehouse and we will have to order the item from our suppliers. This can take as little as 2 days but it depends on the stock situation at the supplier, this is out of our control.

Re those wanting court apers sent out via trading standards, it is possible to submit a claim online via https://www.moneyclaim.gov.uk/


here is a copy of receipt i received should anyone have need the T&C on it

Product(s): Pokemon Colosseum Black Bundle
Quantity: 1
Price (incl VAT): GBP:32.99

Total Price: GBP:32.99

If these details are incorrect or you need more help, contact our customer service team:
by email: customerservices@virginmega.co.uk
by phone: 020 7299 0444
by mail:
Virgin Megastores Customer Services
PO Box 2889
London
W1A 5RL

You have placed an order with Virgin Retail Limited

---

Payment and Delivery:

Information on delivery time scales;
If the product is listed as Available to dispatch within 24 hours it means that we have multiple copies available in our warehouse and we can dispatch these within 24 hours.
If the product is listed as Available to dispatch within 48 hours it means that we have 1 or 2 copies available in our warehouse and we can dispatch these within 48 hours (although it is nearly always within 24 hours).
If the product is listed as Available to dispatch within 7-14 days it means that we have no copies available in our warehouse and we will have to order the item from our suppliers. This can take as little as 2 days but it depends on the stock situation at the supplier, this is out of our control. Once these items are in stock at our warehouse we will dispatch them within 24 hours.
Payment for your order is taken upon placement of the order.


Your Right to Cancel:

At Virgin Megastores On-line we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

Read more about our Returns Policy at: http://www.virgin.com/megastores/uk

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any of these items within 7 working days of delivery. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.

To cancel this contract, please fill out the back of the delivery note that accompanies your item(s), giving the reason for the return as "Unwanted item". Please package the relevant item securely, ideally reusing the original box the order came in, and send it to us with the delivery note so that we receive it within 7 working days of the date that the item was delivered to you. Please use the freepost address label on the delivery note included in the box.

As soon as we receive notice of an order cancellation we will refund the purchase price for the item(s).

m00nie

well some have told trading standards, others have told watchdog. well ive gone 1 step further!!!

Ive told my MUMMY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

:P :-[ ;D