Gamecube Console Bundle £34.99 at WOOLWORTHS !!!

Addy

*********Urgent NewsFlash*********

[tt]TRADING STANDARDS HAVE THIS MORNING VERBALLY CONFIRMED BEYOND DOUBT THAT VIRGIN ARE IN BREACH OF BOTH THEIR OWN T'S AND C'S AND THE DISTANCE SELLING REGULATIONS.[/tt]

dave_on_the_save

*********Urgent NewsFlash*********

[tt]TRADING STANDARDS HAVE THIS MORNING VERBALLY CONFIRMED BEYOND DOUBT THAT VIRGIN ARE IN BREACH OF BOTH THEIR OWN T'S AND C'S AND THE DISTANCE SELLING REGULATIONS.[/tt]

Addy I have emailed Virgin and told them I thought they were in breach of both T&C and DSR, do I need to contact TS with all my correspondence or just continue to pursue with Virgin

willis123_2

Any news from trading standards re tesco....?

vinny41

I suggest you contact Trading Standards and recommend they take an eye test
as Virgin T&C are quite clear
The price that you pay is the price shown on the site which includes VAT and the delivery charges, if any, set out in Virgin Retail Limited’s Shipping Policy.

Virgin Retail Limited reserves the right to change prices listed without notice. All orders for products are subject to availability and Virgin Retail Limited reserves the right to decline to supply any individual or company.

The information contained in the site may contain technical inaccuracies or typographical errors and Virgin Retail Limited shall not be liable for any inaccuracies or errors. In addition, Virgin Retail Limited has no duty to update this site or the content hereof and Virgin Retail Limited shall not be liable for any failure to update such information.

cmbargainhunter

I have recieved a letter today from Tesco stating that they have not formed a contract until the goods are despatched and if the goods are not available they do not have to supply. It is a whole A4, but basically they are standing by their T&C's.

Addy

I suggest you contact Trading Standards and recommend they take an eye test
as Virgin T&C are quite clear
The price that you pay is the price shown on the site which includes VAT and the delivery charges, if any, set out in Virgin Retail Limited’s Shipping Policy.

Virgin Retail Limited reserves the right to change prices listed without notice. All orders for products are subject to availability and Virgin Retail Limited reserves the right to decline to supply any individual or company.

The information contained in the site may contain technical inaccuracies or typographical errors and Virgin Retail Limited shall not be liable for any inaccuracies or errors. In addition, Virgin Retail Limited has no duty to update this site or the content hereof and Virgin Retail Limited shall not be liable for any failure to update such information.

All that is made redundant by the fact that a) they say that the order is legally binding and b) I made an offer to buy which they accepted by taking payment.

The officer at the T.S. Office was in no doubt about it -I'd provided him with all the information which he'd reviewed in detail!

dave_on_the_save

So whats the next step addy?? I cannot seem to get any response from Virgin at all >:(

ziceman

*********Urgent NewsFlash*********

[tt]TRADING STANDARDS HAVE THIS MORNING VERBALLY CONFIRMED BEYOND DOUBT THAT VIRGIN ARE IN BREACH OF BOTH THEIR OWN T'S AND C'S AND THE DISTANCE SELLING REGULATIONS.[/tt]

does this count for tesco and any other site who got caught up in this before i make a prat of myself.

Addy

So whats the next step addy?? I cannot seem to get any response from Virgin at all  >:(

They're withdrawing and regrouping ;D

Here's the letter I've just faxed them;


Customer Services
Virgin Megastores
PO Box 2889
London
W1A 5RL


25th November 2004



Dear Sir or Madam


I write further to our recent emails and other correspondence in respect of cancelled ORDER ID *******.

I wish to inform you that I have sought further advice from Trading Standards on this matter. They have this morning confirmed beyond doubt that you are in breach of both your own Terms and Conditions and the Distance Selling Regulations.

Trading Standards have informed me that in order to resolve the matter, you have three alternatives.

· You can provide the goods as ordered

· You can provide an acceptable alternative

· You can negotiate compensation for “Loss of Bargain”

Please advise me within 7 days which of the above alternatives you wish to offer. In the absence of any such offer, I will have no alternative other than to purchase the goods elsewhere and initiate proceedings against you in the Small Claims Court.

May I strongly advise that you seek further legal advice in this matter. Should you wish to confirm the situation with Trading Standards, please contact Mr B***** at Cambridgeshire County Council (Trading Standards) on ***** ******* and quote reference number ******

I look forward to hearing from you.

Yours faithfully

rchddap1

To be honest it doesn't matter what anyone does as they won't have enough stock in order to satisfy everybody, even if you do take their 'in-shop' stock into account.

This was meant to be a pressie for my step-daughter for Xmas. However, with all the problems, even if they do honour some of the orders chances are it won't be until Xmas 2005, when the gamecubes will be worth less than £30.

If anything they've probably lost a lot of potential future customers. When I tried to buy something that was miss-priced at streets online they said sorry and gave me a voucher. Fair enough I thought..and I was happy with their service and comments.

However, Virgin & Tesco have played this one very badly and the chances that I will venture to buy something from them again are extremely slim, ie, non-existant.

You would have thought that they would have been able to come up with some compensation package to say sorry about the mistake at the very least.

Good luck with Trading Standards, but to be honest I don't think that Virgin will budge on this one.