Consumer Rights: MoneySavingExpert.com discussion

jazzconfused

jazzconfused wrote: »

hi.

i bought a 22" LG telly from amazon last december and now, most of the time when i used the subtitle, a straight line appears with the words making it difficult to read the sentences and also looks hazy. would really appreciate any help as i am not good in putting in complalint. thanks in advance.

Art wrote: »

Initially write to Amazon pointing out the problem and tell them that the TV is not of merchantable quality and you want it repaired/replaced. Amazon are normally good with their customer service so give them a chance.

Regards,
Art.

Sandrine wrote: »

I've never had any problems with amazon but I guess you can contact them and request them to sort out a repair. They are liable for the appliance to work correctly as you have bought it from them. Surely the tv is still under warranty so you shouldn't have any problems.

thank you for your reply. i emailed amazon about it and was told to contact the manufacturer about it. i am not happy contacting the manufacturer as i bought the telly from them and it is still under warranty. however, i checked the manufacturer website and it seems that the model i have has been discontinued. i have not fill out the warranty papers and i am now thinking of probably replacing it with another brand. any advice will be appreciated. thanks.

cathyacbiker

Hi All,

I bought a Mamas and Papas baby changing station in April last year, By febuary this year the plastic changing mat had spilt in the corners, Contacted mamas and papas and they replaced it no problems in march this year.

But the new changing mat started splitting in exactly the same places within a six weeks of recieving it, I have again contaced Mamas & Papas and they have come back to me now saying now the product is out of warrenty they can do nothing and I can buy a new mat for £29.95. Which I feel is a bit naughty as they have replaced the origanal faulty product with another faulty product..

Please advise if they have to replace it, or how the situation stands.

Many thanx in advance Cathyacbiker :wave:

custardy

cathyacbiker wrote: »

Hi All,

I bought a Mamas and Papas baby changing station in April last year, By febuary this year the plastic changing mat had spilt in the corners, Contacted mamas and papas and they replaced it no problems in march this year.

But the new changing mat started splitting in exactly the same places within a six weeks of recieving it, I have again contaced Mamas & Papas and they have come back to me now saying now the product is out of warrenty they can do nothing and I can buy a new mat for £29.95. Which I feel is a bit naughty as they have replaced the origanal faulty product with another faulty product..

Please advise if they have to replace it, or how the situation stands.

Many thanx in advance Cathyacbiker :wave:

that is correct
the warranty is for the stipulated period from purchase regardless of replacements
however,that doesnt change your ability to use the SOG to try and get another mat
arguing that it should last longer
the problem i see is that a mat could be seen as a more wear and tear item on a changing unit
though our M&P unit hasnt suffered this after over 2 years

wingdings

I bought a bike on a website . when i bought the bike, it stated that the bike was in stock . However I received an email saying that the bike was out of stock , and that an option of a refund was available. On the terms and conditions of the website it stated that a alternative(s) would be available.

Should I be able to get an alternative or should i just accept the refund.

Broadstone

Equaliser123 wrote: »

To be frank, if you issue proceedings, Tesco will settle immediately as it is not worth their while defending such a small claim.

Thanks for advise. Was in process of taking Tescos to Small Claims Court, which resulted them refunding everything back to me (including my small claims costs) before we reached that stage.

The really good news is that my elcetrician mate has fixed my hoover at no cost to me and, as a consequence, I have in effect got a free hoover.

Great result !!:D

Broadstone

Broadstone wrote: »

Hi all,


I also got myself a free remote control for my TV from the same retailers. My old one was having few problems with some of the keys not functioning properly. I have had a really good day today !:j

Just to update. My free remote control wouldn't operate my DVD player. Went back to Dixons, who very kindly provided me with a receipt as proof of purchase. Sent this with my remote back to ALL-FOR-ONE (via their freepost address) and hey presto....a few days later they send me an upgraded remote 7555, which can operate all of my devices and hasn't cost me a penny !!

Great result !!

spg01

I would like some advise please. I bought an item for a pushchair off the internet. It arrived, but was not suitable. I emailed the company & consequently my daughter returned the item. They are now saying that I will not get a refund as the packaging was 'ripped' (they did mention in an email that the packaging had to be undamaged) & they are unable to sell it on - the goods were undamaged. However my invoice was in the bag that the item was in so to get it out the bag had to be opened. My daughter says that she opened the bag carefully - it was sealed with a type of double sided sticky tape -it did tear slightly, but then she resealed it before sending it back. How do I stand regarding a refund?

Dee_from_Kent

28 day money back guarantee
I want to return a Vibrostation machine costing £895.00 after ONE day as I am unsure of its safety health wise. I have been told it will cost me £70 to return and I am liable even tho I wasn't advised this when I emailed about the 28 day money back guarantee. I am unemployed and was hoping to purchase the machine over long term which is why I placed on a credit card to pay back slowly. The machine was for health reasons to get me back tohealth and into a working world. Now I am more stressed depressed than when I started as they are saying I will be liable to pay the £70 return. This was not made clear to me at the start and on the web site states only 28 day money back guarantee. I am at my wits end... does anyone have any advice? If I were working I would still not want to pay the money but would probably have to pay it ... but as I am not working is there anyway I can get back to sq one? I feel sick in my stomach! I thought this would be a start to getting out of debt and well again not into more debt and more ill depressed and stressed.,, please help with advice if you can ? ...The chap said he would call me back later today, no idea what for whether it is to arrange collection or because of the reasons he gave as to why I should purchase the machine. I am new here and not even sure if I have posts this correctly.
If anyone knows please help I am sitting here waiting for any help or advice ...

derrick

wingdings wrote: »

I bought a bike on a website . when i bought the bike, it stated that the bike was in stock . However I received an email saying that the bike was out of stock , and that an option of a refund was available. On the terms and conditions of the website it stated that a alternative(s) would be available.

Should I be able to get an alternative or should i just accept the refund.

You need to make that decision, if an alternative that you want is available then order it, if not, then accept the refund, the retailer is behaving correctly.

derrick

spg01 wrote: »

I would like some advise please. I bought an item for a pushchair off the internet. It arrived, but was not suitable. I emailed the company & consequently my daughter returned the item. They are now saying that I will not get a refund as the packaging was 'ripped' (they did mention in an email that the packaging had to be undamaged) & they are unable to sell it on - the goods were undamaged. However my invoice was in the bag that the item was in so to get it out the bag had to be opened. My daughter says that she opened the bag carefully - it was sealed with a type of double sided sticky tape -it did tear slightly, but then she resealed it before sending it back. How do I stand regarding a refund?

Under DSR, you have the right to a refund,(less return P&P IF they informed you of such prior to dispatch), without reason, and they cannot dictate that product is returned with original packaging.
Under DSR, you are required to inform them within 7 WORKING days, beginning with the day after receipt.

See [FONT=&quot]OFTs BUSINESS GUIDE TO DSR [/FONT]

From page 28; -
Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.

How can I resell the goods as new if they have been opened and tested by the customer?
3.59 The DSRs do not provide any general exception to the right to cancel on this point. Unless one of the specific exceptions referred to above at paragraph 3.38 applies, consumers can exercise their right to cancel a contract and return the goods to you. The DSRs do not link cancellation rights with a supplier’s ability to resell items as new.


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