Consumer Rights: MoneySavingExpert.com discussion

Sugarhunny1

Art wrote: »

Argos will possibly tell you to contact the manufacturer. Don't do this. Argos are responsible to sort out your problem. Under the Sale of Goods Act you are entitled to a replacement or a refund. From past experience you may have to battle with them to get them to deal with this. A letter to their head office may be necessary.

Regards,
Art.

I was pleasantly surprised and to be honest expected to get the above response. They took my details, details of fault and gave me a receipt for the faulty DS and charger and have sent it back to Nintendo and i should get it back within 2 weeks, she said that they tend to fix them, although she couldnt guarantee this. Depends on fault i suppose. She also said that if it isnt returned with 28 days that ARGOS would give me a new one. Fingers crossed!

Thanks for your help Art!

Art_2

Sugarhunny1 wrote: »

I was pleasantly surprised and to be honest expected to get the above response. They took my details, details of fault and gave me a receipt for the faulty DS and charger and have sent it back to Nintendo and i should get it back within 2 weeks, she said that they tend to fix them, although she couldnt guarantee this. Depends on fault i suppose. She also said that if it isnt returned with 28 days that ARGOS would give me a new one. Fingers crossed!

Thanks for your help Art!

That's good news. Maybe Argos has changed their ways and starting to five decent customer service. Thanks for letting us know and keep us posted in 2 weeks time.

Regards,
Art.

shailesh

I bought a pair of adidas trainers from littlewoods direct

when they came through the insole was loose, i thought they might be supposed to be like this.

the first few times i wore them on short journeys without problems, but as soon as i was walking for more than 20 mins i got a lot of pain in my heel. the insole was moving forward. (i've since bought another pair of trainers and all is fine with my feet)

i spoke to littlewoods direct, they said i could still return them as faulty even though they'd been worn. i've just been told they've said there is no manufacturers fault and they are returning them. i have to write to their returns compliance unit to get more information.

aside from writing this letter what else can i do? adidas themselves said i could return the trainers to them and if faulty they would refund, but that i should really go through the retailer.

any advice? thanks

Art_2

shailesh wrote: »

I bought a pair of adidas trainers from littlewoods direct

when they came through the insole was loose, i thought they might be supposed to be like this.

the first few times i wore them on short journeys without problems, but as soon as i was walking for more than 20 mins i got a lot of pain in my heel. the insole was moving forward. (i've since bought another pair of trainers and all is fine with my feet)

i spoke to littlewoods direct, they said i could still return them as faulty even though they'd been worn. i've just been told they've said there is no manufacturers fault and they are returning them. i have to write to their returns compliance unit to get more information.

aside from writing this letter what else can i do? adidas themselves said i could return the trainers to them and if faulty they would refund, but that i should really go through the retailer.

any advice? thanks

Write to the retailer telling them you are rejecting the trainers as they are not fit for purpose and ask for a refund.

Regards,
Art.

shailesh

Art wrote: »

Write to the retailer telling them you are rejecting the trainers as they are not fit for purpose and ask for a refund.

Regards,
Art.

should i refuse the parcel when the courier comes round with the trainers they are returning back to me?

i'll be sending a letter off tomorrow or monday

Art_2

shailesh wrote: »

should i refuse the parcel when the courier comes round with the trainers they are returning back to me?

i'll be sending a letter off tomorrow or monday

There's no problem is accepting the package, otherwise if it gets lost in the system you could have more problems. Tell them when you write that you are in possession of the trainers awaiting an outcome to your dispute.

Regards,
Art.

paulrichardirwin

Hello Everyone, i ordered a Toshiba TV 42Z3030db using the price checker utilities on this website.

It arrived on Tuesday when i was away working, my partner was in and she was asked to check the screen. They pulled down the protective covering, leaving it in the polystyrene to keep it stood up and plugged it in. The screen turned blue, my partner signed for it and they left.

The reason that the TV was not plugged in and tested fully: we are in the middle of decorating and we wanted the tv left in the box to put in the sitting room.

I have just finished decorating, phoned virgin to tell them i have HDTV and plugged in tv. I have just noticed that there is a massive crack in the bottom of the tv, something that my partner could never see as the set was in the polystyrene still, the polystyrene was supporting the tv set and covered the crack.

There is no way she could have lifted the tv out, they were mad keen to have her sign the form to say that it was delivered ok.

This was not damaged by us, the bottom corner is fully embraced in the polystyrene and it is used as the "foot" to hold up the screen. I have just emailed them and informed them of the damage, i paid for the TV on the 12th of this month, it was delivered on the 16th and i emailed them regarding the damage on the 20th.

Where do i stand, what do i do, do i have a leg to stand on legally?

What should i do, it cost a great deal of money and it was stored until last night in the box. I am so worried about this, please help!

crossmaglen

Hi

Not Sure If I'm In The Right Forum But I Was Shopping In Marks & Spencers @ Sprucefield Lisburn Northern Ireland When I Saw A Pair Of Cropped Trousers That I Liked But One Pair Was Marked £9.50 And The Others Had The Bottom Of The Price Label Pulled Off And Replaced With A Sticker For £12. Went To The Customers Service And Asked Why There Were Two Different Prices For The Same Item. I Was Told Will She Pulled Off The £9.50 Part)that There Had Been Error When Printing The Labels And That All The Bottoms Of The Original Labels Were To Be Pulled Off And The Replacement Stickers Attached.
Can Any One Tell Me If This Is Legal Are Stores Allowed To Pull Original Prices Off And Replace Them With A Higher Price?

deanos

crossmaglen wrote: »

.
Can Any One Tell Me If This Is Legal Are Stores Allowed To Pull Original Prices Off And Replace Them With A Higher Price?

They can put what price they like, its illegal to have a higher price sticker over a lower price i beleive but if there is no other price then its fine.

full-time-mum

I purchased a shirt last week for my OH. It was hung on a hanger and labelled as reduced and unrefundable because it had no packaging. I checked it over and it was a bit grubby but that was all. I brought 2 other shirts of the same make and size at full price.

When OH tried it on, the sleeves were 2 inches too short and the rest of the shirt was tight. The collar wouldn't fit round him. We always buy this make and always this size. Measuring it against the other shirts, it is obviously mis-sized.

Do we have a case for returning it? If it had been highlighted as mis-sized, I would never have brought it without trying it on or measuring it against another shirt.

I accept that if it had a pulled thread or didn't wash up, then I wouldn't have a case but, IMHO, this is totally different.