Boosting your Tesco Clubcard Points Discussion Area

Damon1978

Storck wrote: »

Only if you give them your clubcard, or the person types your clubcard details in from your receipt. If asked just say you have forgotten your card. Chances of having the extra points removed are very slim.

yep took the dvd back unopened and gave me the cash back and didnt even mention the clubcard. so guess its down to each store if there picky or not.

cheers all for the advice tho

POPPYOSCAR

No1catman

Can you please answer this for me.

Some posters have taken unopened cds/dvds back to Tesco and have been given a refund.I however was told at my Tesco that it is company policy not to refund or exchange and if faulty only an exchange given for the same item(no refund)I was referred to the notice behind customer services.Can you tell me why this is please that some do and some dont.

Thanks very much.

dickieg

POPPYOSCAR wrote: »

I was referred to the notice behind customer services.

Interesting they always seem to point to the board when it suits them, but never when it concerns the bit where it says " And if things dont add up "

POPPYOSCAR

dickieg wrote: »

Interesting they always seem to point to the board when it suits them, but never when it concerns the bit where it says " And if things dont add up "

How true that is!!!

Damon1978

POPPYOSCAR wrote: »

No1catman

Can you please answer this for me.

Some posters have taken unopened cds/dvds back to Tesco and have been given a refund.I however was told at my Tesco that it is company policy not to refund or exchange and if faulty only an exchange given for the same item(no refund)I was referred to the notice behind customer services.Can you tell me why this is please that some do and some dont.

Thanks very much.

i guess its just the luck of the draw, if you get a spotty 16 year old who is only there to get some pennies for saturday nights then i guess he will just refund it, where as you get some old man who hates the youth and loves the slight power his job gives him and will point blank refuse.

terryw

Damon1978 wrote: »

a spotty 16 year old who is only there to get some pennies for saturday nights.

You are being spottist! I would give my life-savings to be a spotty sixteen-year-old again.:D

LouiseJ

Anyone buying luggage for their hols there are a selection on Tesco direct site which have 300 or 500 bonus points

bought 2 x cases costing £48 collected 900 points = £36 in deals.

Not bad I thought.

no1catman

POPPYOSCAR wrote: »

No1catman
Can you please answer this for me.

Some posters have taken unopened cds/dvds back to Tesco and have been given a refund.I however was told at my Tesco that it is company policy not to refund or exchange and if faulty only an exchange given for the same item(no refund)I was referred to the notice behind customer services.Can you tell me why this is please that some do and some dont. Thanks very much.

I'm no 'expert' in this area, but a couple of things occur.

1) First you need a receipt - though this may sound obvious, without a receipt - unfortunately others suffer as a result of shoplifting!
2) I think the is a 28 day period when you should be able to return items. The theory being that you should know by then if it is what you want or not.
Otherwise, variations may occur with the level of knowledge that staff have at that moment in time!

Damon1978

terryw wrote: »

You are being spottist! I would give my life-savings to be a spotty sixteen-year-old again.:D

hehe :j

POPPYOSCAR

no1catman wrote: »

I'm no 'expert' in this area, but a couple of things occur.

1) First you need a receipt - though this may sound obvious, without a receipt - unfortunately others suffer as a result of shoplifting!
2) I think the is a 28 day period when you should be able to return items. The theory being that you should know by then if it is what you want or not.
Otherwise, variations may occur with the level of knowledge that staff have at that moment in time!

Thanks

1. yes I understand this, I always keep the receipt.
2. yes I always return within the 28 day timescale.

With respect the level of the knowledge of the staff is down to Tesco training. I personally dont think Tesco should put staff on customer services who are not fully trained. Take DTD for instance sometimes you have to argue for it even when its written on the board behind them!!

I used to buy a lot of dvds/cds instore but when they started this policy I started to buy more online and always if it is a present.