Boosting your Tesco Clubcard Points Discussion Area

cattygirl

Thanks - I thought the credit card was 4points for every £5, plus the 1point for £1 if you hand your clubcard over too. I will have to check.

pippi

The credit card can be used as a clubcard, so you will earn 1 point for every £1 in Tesco's. On top of that you get 1 point for every £4 for paying with it. So if you pay your shopping in Tesco with your creditcard, you will earn 5 points for every £4. When using the credit card elsewhere you just get the 1point for every £4.

The Clubcard Plus gives you double points on paying with it at Tesco's, so 8 points for every £4. If you didn't pay with it, it is like a normal clubcard, so 1 point for every £1.

Using them both makes no sense, because one of them will have already registered as the clubcard, and you won't get the clubcard points on the other afterwards.

Best option: Use CCplus for all Tesco shopping, Creditcard for everywhere else.

Hth

ernie-money

xxD3athxx wrote: »

Hello everyone, I work for tesco head office and all these ideas for accumilating clubcard points are all good ones ... but there are a few exceptions. Now having worked on the clubcard system, knowing the "in's and out's", taking calls and dealing with too many queries for my own good ... I've learnt alot.

Now, there has been a change to the credit card point system first of all. This took place about a year ago, and unfortunately many customers misunderstand the rate. Outside of tesco is 1 point for every £4 spent, in tesco is the standard rate; 1 point for every £1 spent plus your 5 points for every £4 spent. I can't stress this enough, please call the clubcard helpline and make sure your credit card account is MERGED together with your clubcard account otherwise points start getting muddled up. I have taken so many calls where customers don't feel they are receiving as much points as they think simply because their credit card clubcard account isn't merged with their standard clubcard account. This way it gives you flexibility with points.

Now, in regards to the receipts being taken and having points added on. There is going to be a new policy in place fairly soon I think. Tesco stores and head office alike WILL be keeping a VERY close eye on customers in car parks and whatnot. We have noticed a large amount of points being added every 2nd or 3rd day by the same customer, so obviously the company is starting to get a little suspicious. Anyone caught will be completely banned from the clubcard scheme, and will not be entitled to any points already accumilated. The admin and management have been in meetings over this and things are going to get tight.

For the coupons you receive every quarter with your statement, these are simply random coupons. I completely agree that Tesco are being a little tight when it comes to the coupons, but that's what's happening now customers are finding illigitimate ways of adding points; such as taking receipts.

Any replacement cards will ALWAYS have a new number. We never duplicate the same clubcard number twice, it's a standard policy. So please don't become confused when you see a different number on your new clubcard.

One other thing I have noticed when taking calls for clubcard queries is that customers tend to think that all the points go onto the one card. This is not the case. You have one account, and all previous cards are LINKED to the account. They do not "carry" the points, so please don't get confused when you think that you lose points because it's a new number. It's not the case at all. We try and offer flexibility with your cards. Typically you can use any of your previous cards in conjunction with your new card because a I explained, they are simply linked to your account.

If you have applied for a clubcard through post, please phone the clubcard helpline because the royal mail cannot be trusted. Again, I have had so many customers phone up because they haven't been sent a new clubcard when they sent their application form. I believe the royal mail to be very unreliable with these so please phone us and we can certainly have you registered over the phone and have the new card out to you within 2 weeks. The temporary card you have been using still collects points onto an empty account, so you won't miss out on any points.

The baby club vouchers are SPECIFIC to items such as nappies, milk etc.

One other thing I have to point out, there are certain products instore that have promotional points on them. Now I don't believe this promotion is displayed instore ... this I do not know why but the store is obligated to nonetheless. There are items which give you 200 points per item. I can get a list of promotional points on specific items if you like, give me a private message for this.

Our clubcard system monitors when you use your clubcard, where, what time, what till etc. This is NOT a breach of data protection as this is perfectly legal, and without this system Tesco would not be able tp provide the new schemes in place today. These receipt points everyone is referring to, Tescos head office CAN see when someone is doing this illigitimately. For instance you go shopping tomorrow, pay for it and earn your points. You go in the next day with your receipt which is dated for the day before. We can see this and please try and refrain from doing this as it really isn't worth it. As I said, we are now becoming alot more strict in terms of this.

If any one has ANY questions relating to the clubcard scheme, please do not hesitate to private message me. I am more than happy to answer any questions

Take care everyone.

Hi,

I have PM:d for a list of points promotions, but not heard anything back - has anyone else had a response they could forward to me at all please?

Thanks!

jackieblack

ernie-money wrote: »

Hi,

I have PM:d for a list of points promotions, but not heard anything back - has anyone else had a response they could forward to me at all please?

Thanks!

I've also sent a PM, but no response either.

cookinmummy

jackieblack wrote: »

I've also sent a PM, but no response either.

I thought the post might be a scam - where you pay for info or something as it was the posters only post on the site?

MrsBartolozzi

xxD3athxx wrote: »

Any replacement cards will ALWAYS have a new number. We never duplicate the same clubcard number twice, it's a standard policy. So please don't become confused when you see a different number on your new clubcard.


If any one has ANY questions relating to the clubcard scheme, please do not hesitate to private message me. I am more than happy to answer any questions

Take care everyone.

Please could anyone confirm if this is true? My CC is a Credit card and when I received a new one last month I was surprised to notice that the old one and the new one share the SAME number! Never had this with any other credit/debit card. On rummaging in the loft for years old statements I see that I have had the same card number since 1999 at least!! Why would they change the number for a worthless (to anyone picking up a lost card) card like the usual Club card, yet retain the same number on a credit card??

little_miss_messiah

Just wondered if anyone else's till spits have dried up?

I'm doing the same spend pattern or thereabouts and haven't had a single one since the last points mailing!!!

I used to get them once a week or so?

jackieblack

little_miss_messiah wrote: »

Just wondered if anyone else's till spits have dried up?

I'm doing the same spend pattern or thereabouts and haven't had a single one since the last points mailing!!!

I used to get them once a week or so?

Me too, seems like since they started the 5ppl off fuel vouchers?

Debby_2

I am new to collecting clubcard points and can't seem to get the hang of how to use them. At the moment it says I have 25 points on my card and also have been sent 2 vouchers worth 6.50 each which have online codes. I would like to book theatre tickets but not sure how to redeem them to do this. Can anyone give me the idiots guide on how to use them please.

Barny1979

Go to clubcard deals on the tesco website, they should then have links to each deal, then you will be able to purchase the deals and input your online codes