Freebie Successes by Letter / Email - What have you recieved? (merged)

mummyov3bb

ScarletRaven wrote: »

Ooh, Green People are very generous - they offered to send me 'a couple of samples' a few weeks ago and this is the bundle that arrived :j:

i mailed them a few weeks ago asking about their childrens products and they sent me 22 samples!! fantastic

paadzer

Some samples from greenpeople, not as many as the above pic (just 4) but I did ask for the mens range.

A cheque from the Halifax for £50 in response to a complaint (the website said you can manage your mortgage online but when I called up to verify my online account they said they don't do online mortgage accounts!)

ScarletRaven

Few more replies this week:

- Baylis and Harding (sample request): Informative email with info about them being against animal cruelty/testing (I asked about this), but they have no samples to send out.
- Ritz crackers (Kraft Foods) (compliment): Thank you email.
- Skittles (Wrigleys) (compliment for original product plus negative feedback on new Crazy Cores): Thank you email for feedback, comments passed onto appropriate team.
- Ambrosia (Premier Foods) (compliment for snack pots of custard and rice pudding): Very nice thank you email, comments passed onto sales and marketing departments.

carlislelass

paadzer wrote: »

Some samples from greenpeople, not as many as the above pic (just 4) but I did ask for the mens range.

A cheque from the Halifax for £50 in response to a complaint (the website said you can manage your mortgage online but when I called up to verify my online account they said they don't do online mortgage accounts!)

have you an email addy for these?

dasophster

I have a genuine complaint to make about clipper-though I binned the coffee a while ago so should I say this to them or just not mention this and hope they don't ask me to send evidence back? I used to always buy the clipper instant coffee but every single jar would go mouldy after a few weeks-it seemed it somehow got damp inside and the filtery thing in the lid seems inadequate, never had this issue with other brands of coffee nor any other drink that stores in similar jars. xx

ScarletRaven

dasophster wrote: »

I have a genuine complaint to make about clipper-though I binned the coffee a while ago so should I say this to them or just not mention this and hope they don't ask me to send evidence back? I used to always buy the clipper instant coffee but every single jar would go mouldy after a few weeks-it seemed it somehow got damp inside and the filtery thing in the lid seems inadequate, never had this issue with other brands of coffee nor any other drink that stores in similar jars. xx

I always find it's best to be completely honest with these things, that tends to get the best outcomes. Working in customer services myself I can often tell when there are little white lies dotted about in what people say and it can make a difference on what kind of service they end up getting I'd rather someone be honest from the outset rather than leave out certain details that could make their claim look a little dodgy.

dasophster

thanks; you're totally right and that is what I will do-mention I did bin it a while ago but heard you can complain about these things and thought I would do so to let them know I stopped buying their coffee because of what I feel to be a not great jar design xx

Redouble

I got 9 £1 off vouchers from Method and 5 washing sachets yesterday, very happy with that!

ScarletRaven

dasophster wrote: »

thanks; you're totally right and that is what I will do-mention I did bin it a while ago but heard you can complain about these things and thought I would do so to let them know I stopped buying their coffee because of what I feel to be a not great jar design xx

Happy to help, let us know how you get on

0121tasha

hi, i read this last night and since then have emailed a number of companies and have so far had the following replies:-
heinz-genuine complaint- request for photo
daz-genuine compaint - vouchers on way
youngs -compliment- thankk you details passed on
dolmio-compliment-as above
kelloggs-compliment-as above
yorkshire tea-compliment/genuine complaint- free box on the way
sanctuary- query-samples on the way
wrigleys-compliment-thank you will pass to relevent department
fosters-compliment- thankyou
i am awiting other replies also

last week i emailed sainsburys in regards to shell found in my egg mayonnaise sandwhich spread and recieved a £10 voucher

oh and last week
Andrex-genuine complaint - vouchers on the way
tesco-customer services complaint- voucher on the way- not sure how much