Tesco misprices thread 8 - please only post misprices here

heskpesk

All CS counters shouls have an "Our Promise" board.Could be round the side of desk- mine is on the end of the counter round the side

nickyvicar

Funnily enough. I happened to be in one our local Tescos last night and in fond memory of days gone by, checked out CS for the promise board. Not one to be found anywhere? Is it worth a call to HQ?

poundsinbucks

Today bought the little net of 12 Babybells at Tesco which are meant to be 83p as per SEL. Went through till at old price of £2.29. DTD for me .

Poundsinbucks x

georgemac_2

Today bought Gressinham Duck - clearly marked as half price on packaging and label, came home checked receipt and it has been charged at full price of £7.90

I have never tried to claim DTD before - do I have to ask for this at CS or will they automatically offer this?

afroscot

My local still had some of the 1kg roasts priced £7 going through as £1.70. Also had the stuffed chicken £1.50

My freezer is full so they are available!!

sinw

Went Tesco's today didnt buy any petrol cos its 107 a ltr and 99.9p at Morrisons - the forecourt was empty; usually chocka!!

georgemac_2

georgemac wrote: »

Today bought Gressinham Duck - clearly marked as half price on packaging and label, came home checked receipt and it has been charged at full price of £7.90

I have never tried to claim DTD before - do I have to ask for this at CS or will they automatically offer this?

pice is per kg so was priced correctly at half price

well maybe I'll get DTD someday!

tedstouch

poundsinbucks wrote: »

Today bought the little net of 12 Babybells at Tesco which are meant to be 83p as per SEL. Went through till at old price of £2.29. DTD for me .

Poundsinbucks x

same here with the baby bells only the light version though normal ones was showing full price 3 x dtd for me

ExTesco

Jane_Blackford wrote: »

Quite handy - at our store it is easiest to leave the store first then go back in to the CS desk!

If customer services is by the door, which it normally is, head for the door whilst studying your receipt, slow down as you get one foot outside, look puzzled, look hard at the receipt (by now both feet outside the threshold) and realise you have been overcharged. Back to CS. Say "I think I have been overcharged for this item..." That way you have actually left the store, but they cannot say you have gone home and fiddled with anything as you will still be on CCTV, as all stores will have the entrance filmed.

joeraz wrote: »

Thank you , but what if you do not see a Board at CS's, i was in the new store last night were the CS counter is the Cig counter too or at least the same person,, i could not see the Our Promise board

Thanks for your assistance

heskpesk wrote: »

All CS counters shouls have an "Our Promise" board.Could be round the side of desk- mine is on the end of the counter round the side

nickyvicar wrote: »

Funnily enough. I happened to be in one our local Tescos last night and in fond memory of days gone by, checked out CS for the promise board. Not one to be found anywhere? Is it worth a call to HQ?

There should be the large OUR PROMISE blue board in or around the customer services desk. As it is quite large it may be on a wall nearby or possibly on a wall at 90 degrees to the desk. In any event EACH TILL usually has a small version (A5 - 15x11cm) on the till somewhere. It used to be on the plastic bit between scanner and customer where you would write your cheques (remember cheques anyone??) but could be anywhere.

It is worth checking out these lables as some still say R&R although not sure how strong that would stand up when you ask for R&R when charged 1p too much on your 42" plasma!!! after all is it not the actual till you purchase your item from where the contract is made?? Any legal eagles wish to comment?

ben500

ExTesco wrote: »

If customer services is by the door, which it normally is, head for the door whilst studying your receipt, slow down as you get one foot outside, look puzzled, look hard at the receipt (by now both feet outside the threshold) and realise you have been overcharged. Back to CS. Say "I think I have been overcharged for this item..." That way you have actually left the store, but they cannot say you have gone home and fiddled with anything as you will still be on CCTV, as all stores will have the entrance filmed.







There should be the large OUR PROMISE blue board in or around the customer services desk. As it is quite large it may be on a wall nearby or possibly on a wall at 90 degrees to the desk. In any event EACH TILL usually has a small version (A5 - 15x11cm) on the till somewhere. It used to be on the plastic bit between scanner and customer where you would write your cheques (remember cheques anyone??) but could be anywhere.

It is worth checking out these lables as some still say R&R although not sure how strong that would stand up when you ask for R&R when charged 1p too much on your 42" plasma!!!after all is it not the actual till you purchase your item from where the contract is made?? Any legal eagles wish to comment?

This is a battle I'd be happy to engage in and fairly confident of victory! Although I have no legal qualifications and less ability at flight.