Changes to BT 1280

Jennifer

Sky talk refunded me £1.00 for a few calls made on 1280 before they told me the facility was not available.
J

Heinz

Jennifer wrote: »

Sky talk refunded me £1.00 for a few calls made on 1280 before they told me the facility was not available.
J

I really do hope you omitted the last few words of that post by accident ("...... and before I moved my calls to a provider offering CPS, not WCLI").

Jennifer

Heinz wrote: »

I really do hope you omitted the last few words of that post by accident ("...... and before I moved my calls to a provider offering CPS, not WCLI").

No accident in my post - as previosly mentioned I changed to BT Unlimited Evening & Weekend 12 month contract last week. Transfer from Sky completes on 20th Nov.

I hope that all posters who were charged by Sky for 1280 calls without being "given notice" as in their T&C, now claim their money back.

J

dzug1

Jennifer wrote: »

Why so long? Did you have line rental through them?
J

No - either BT or talktalk or both goofed on the switch - not entirely clear but I suspect both.

I got the last month's bill from Talktalk cancelled when I complained that they were still charging me for calls after I had switched back to BT so didn't lose out - gained a little in fact, since BT never charged for them either.

[Deleted User]

Here is, after TWO weeks thinking time, the latest reply to my last e-mail not accepting their first lame excuse:

I am sorry it took so long to get back to you. I will be able to provide you with the clarification about the letter you have received from SKY.

This letter states that you will not be able to use 1280 facility. (1280 simply allows you to temporarily route your calls back through BT network and currently your calls are being provided by SKY).

This service is being stopped due to some network changes that are being undertaken by your service provider, SKY. BT has not decided these changes and thus you did not receive any prior notification from us.

For more details about these network changes, I would request you to contact SKY. I am sure that they would be able to elaborate on it.

I understand that I have been unable to provide you with a lot of details, but I hope that I have been able to clarify the matter for you. If you have any further queries, please feel free to reply to this email.

This completely ignores the point that they are supposed to provide access to customers who PAY BT line rental.

garygumps

An update on my situation with AOL Talk. After weeks of mudslingling, blame and counter blame and general hand-washing by both AOL & BT I was finally told yesterday during a phone conversation with a real person at BT that........." yes Mr XXXXXX , BT no longer supplies the 1280 service"

???????????????????????????????????????????

After hearing that I decided to just ditch the 1571 service and cut my losses.

So there you go.

I think I'll fire off a proper letter which will hopefully get a clear response. I find phone calls and emails when complaining have very little clout and you get the runaround.

wakeupalarm

I sent an email to [EMAIL="bt.group@bt.com"]bt.group@bt.com[/EMAIL] but it has bounched back, does anyone have an alternative email to send the letter before action email?

garygumps

wakeupalarm wrote: »

I sent an email to [EMAIL="bt.group@bt.com"]bt.group@bt.com[/EMAIL] but it has bounched back, does anyone have an alternative email to send the letter before action email?

Not sure about email address, but do you not just fill in the online enquiry form on BT.com website?

wakeupalarm

I did the online form before for a previous issue and got the offshore call centre who just couldn't understand the problem as it was not on his script page! I therefore don't have much faith in them understanding the CPS/WCLI issue. Would rather have someone in the BT Group who at least understands the acronyms.

garygumps

Yes, thats why I'm sending a "proper" letter to BT head office!!;)