Bank Charges Financial Hardship Disussion

Zade77

Hi, i have 3 accounts with Lloyds TSB which have charges dating back to 2002 and which amount to 12k between them. I went down the financial hardship route as i have a debt management plan with the C.C.C.S. which i had to take out in March 2006 as i did not have enough money to pay the bills each month (we are still on this plan now).

I sent my claim letters for each account to Lloyds on the 8th July 09. Then i received some letters back from them dated 10th July 09 (which i was impressed with) they state that they have received my complaint and are very sorry to hear i have some concerns, then go on to say they will get back to me in 4 weeks.

Just wanted to know if u thought this was acceptable, as in the template letter i sent to them it stated that i would like an answer within 14 days, should i just accept it will take 4 weeks or should i be on thier case to get back to me sooner?

Many Thanks.

natweststaffmember

M4TGE wrote: »

Hi, I wonder if someone can help.
My mum has been charged on awful lot in overdraft fees since 2001 and am looking to assist her in reclaiming.

Although her incoming pension just about covers her outgoings its quite tight. This leaves her with nothing each month to spend! Literally all she is doing is paying her bills.

Unfortunately she has just been diagonosed with terminal cancer and I was wondering whether she could use the financial hardship route to progress her application? Really, what would be good for her is if she has some pennies to enable her to do a few things before the inevitable happens. Does any of this seem a viable option?

Thanks in advance
Mat

I would probably agree with widelats on this one.
It is an awful situation to be in and whilst I sympathise with you I think it would be unlikely that the bank will refund the charges under financial hardship.
I would still ask the question but do not expect a positive response.

natweststaffmember

Zade77 wrote: »

Hi, i have 3 accounts with Lloyds TSB which have charges dating back to 2002 and which amount to 12k between them. I went down the financial hardship route as i have a debt management plan with the C.C.C.S. which i had to take out in March 2006 as i did not have enough money to pay the bills each month (we are still on this plan now).

I sent my claim letters for each account to Lloyds on the 8th July 09. Then i received some letters back from them dated 10th July 09 (which i was impressed with) they state that they have received my complaint and are very sorry to hear i have some concerns, then go on to say they will get back to me in 4 weeks.

Just wanted to know if u thought this was acceptable, as in the template letter i sent to them it stated that i would like an answer within 14 days, should i just accept it will take 4 weeks or should i be on thier case to get back to me sooner?

Many Thanks.

They have 8 weeks before you can even go to the FOS. The letters are based on going to court who will stay the claim.
Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
Are those arrears being paid back?

Scared73

natweststaffmember wrote: »

The letter seems ok apart from there being no priority debt arrears. Is there any charges on the credit card you could reclaim or PPI on the loan?

Hi thank you for your reply,

The only charges I am getting is on my over draft. There was about £235 worth last month and £105 this month. I get paid on Wednesday so trying to not do anything with my account. I am going to speak to halifax to start claiming the charges with them next. Just want to get Barclays sorted as priority. As what they owe me will clear my credit card or certianly a large amount, as they owe me around £2,500 with interest.

Zade77

natweststaffmember wrote: »

They have 8 weeks before you can even go to the FOS. The letters are based on going to court who will stay the claim.
Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
Are those arrears being paid back?

I don't have arrears at the moment but am not able to pay my mortgage on the date i'm supposed to, normally 2 weeks late.

Thanks for the reply, i will just wait it out then.

Woodyrocks

Posted off my letter today to Nationwide. Registered. I guess it is just a waiting game now.

sassysaver123

Hi, I'm new to this site as well as claiming bank charges, so I'll probably ask a few stupid questions, please bear with me.

The main thing I want to know is about bank accounts that charge a monthly fee. I'm with Lloyds TSB and about a year ago they convinced me to go for their Platinum account which was on free trial for 3 months, after which they started charging 25£ a month for the priviledge. I wanted to come out of it and go for a standard account, but they convinced me to stay on... and I haven't quite done anything about it since then.
Looking at my statements consecutive unplanned overdraft charges ect, I seem to be qualified to apply under financial hardship criteria, but I'm not sure if the type of account that I have would have an effect on their decision.... DOES ANYONE HAVE ANY EXPERIENCE OF THIS?

Any advise would be much appreciated. Many thanks. :rolleyes:

natweststaffmember

sassysaver123 wrote: »

Hi, I'm new to this site as well as claiming bank charges, so I'll probably ask a few stupid questions, please bear with me.

The main thing I want to know is about bank accounts that charge a monthly fee. I'm with Lloyds TSB and about a year ago they convinced me to go for their Platinum account which was on free trial for 3 months, after which they started charging 25£ a month for the priviledge. I wanted to come out of it and go for a standard account, but they convinced me to stay on... and I haven't quite done anything about it since then.
Looking at my statements consecutive unplanned overdraft charges ect, I seem to be qualified to apply under financial hardship criteria, but I'm not sure if the type of account that I have would have an effect on their decision.... DOES ANYONE HAVE ANY EXPERIENCE OF THIS?

Any advise would be much appreciated. Many thanks. :rolleyes:

You need to clarify the type of account you have and get rid of the benefits of it to a standard account on the basis that the amount going out is reducing your ability to pay your priority debts(mortgage/rent, council tax, utilities). You do have arrears on them right?

carlastc_2

I think I misread your initial post(apologies).
When was the first income and expenditure form sent?

Hi,

I sent the form in March 2009 and I received a refund of charges from October 2008 up to May 2009, a total of £250.
I did not receive any communication from them, the charges were just refunded into my account.
I have heard nothing since then but they have again levied charges totalling £75 in June for paid items, I was under the impression that all charges would be stopped under financial hardship rules.

They have not responded to my letters and I am at my wits' end,I also have another complaint with them going back to March 2008!

M4TGE

Hi
Thanks widelats & natweststaffmember for your responses.

She is and has been for sometime significantly in her £2K overdraft - all the time (i.e. when her pension gets paid in it does not take her out of her overdraft) - If she were to make a claim what is the likelihood of them canceling her overdraft and making her pay back the money?

Also, if she makes a claim using the financial hardship route and they kick it out can she make a claim any other way and if so when can she do this?

And lastly, if she instigates the claim and passes away whilst awaiting a decision what happens then? If there is any money owed her does it go to her estate?

Many Thanks

Mat