home of research

daisy2002

Well thats a better replied than the one i got.
Hope the site is back up soon.

babyboo121

jacktyler wrote: »

i emailed them yesterday and received the following reply today:

Dear Member,

Thank you for your mail.

I apologies for the inconvenience.

There had been bugs with the old web site. That’s why we have pulled the web site down, and hopefully by the end of the week the new web site should be online.

Have a nice day!

Warm Regards,
Seetha,
Member Services Manager,
HomeofResearch.

Actually that is possibly making some sense to me as this is the only survey site i visit where i get a warning message on my computer when i click on their survey links. Something about being a possibly unsafe site or along those lines. I dont get it with any other website

redagila

I also get that warning message & have just had it again on the following!
I have just received an e-mail from them asking me to complete 1 question from an earlier survey as they had had problems with the survey. At the end it repeated the message that they couldn't forward me to their website but that these extra points would be added in 24 hours.
Just have to wait & see whether they sort themselves out or we have all been wasting our time.

babyboo121

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Home Of Research is undergoing maintenance
Home of Research is undergoing some essential maintenance and you will temporarily be unable to view the site or your points online. Everything is working fine though and you’ll still be receiving points for any surveys that you do. If you would like to be updated with your latest points total please feel free to email the team at home@homeofresearch.com and we’ll get back to you as soon as we can.

jacktyler

so much for these guys having the site up and running by the end of the week :rolleyes:

babyboo121

yep and to make it worse i spent 25mins doing a survey for them yesterday and it screened me out at 98% completed!!! :mad: i was not a happy bunny as never had a screen out that late before..off went my stroppy email to them and now im playing the awaiting game..on top of waiting for the site to come back lol :rolleyes:

wellsie82

lol check this out and try to remain confident....

i emailed this bunch a week ago having waited 6 weeks since "claiming" my reward via their site

Dear Member,

Thank you for your mail.

Please note that I have forwarded your details to the Finance Team and let you know once I hear from them.

Have a nice day!

Warm Regards,
Seetha,
Member Services Manager,
HomeofResearch.

i then reply back with

How long do you think they will take to get back to you? I have been wating six weeks already and don't want to be kept waiting

they reply back with

Dear Member,

Thank you for your mail.

Please wait for a week and they will get back to me regarding this payment.

Have a nice day!

Warm Regards,
Seetha,
Member Services Manager,
HomeofResearch.

so i go back again...

A week? Why does it take them so long.

Would you be happy if someone made you seven weeks for a payment?

and today i get this (and yet another excuse)

Dear Member,

Thank you for your mail.

Please note that due to some technical issues we have been donating points to all the customers manually.
Hence its time consuming and the processing of cheques has been delayed. Kindly bear with us and I apologies for
the delay.

Have a nice day!

Warm Regards,
Seetha,
Member Services Manager,
HomeofResearch.

once i get this £40 off them i quit, im out!

libra10

I've been waiting a month now for payment. It looks like I'll also be emailing Seetha. She was very helpful when lots of survey points were failing to be added to my account. Hope she also manages to sort out the payment side.

crystal64

When I emailed them earlier today regarding my payment they said it would take 2-6 weeks if I don't hear anything I have to email them again

jacktyler

these guys are acting very unprofessionally. a simple mass mailing to members to keep them informed of any issues and timescales, would help to restore some confidence. they're in serious danger of having a mass exodus of members once the site's back up and running, as people cash in their points and decide it's not worth doing any more surveys for them.