Just had DMC ringing me telling me NOT to go with CCCS.....

RakarthIX

Jacks_xxx wrote: »

One of the blokes actually swore at me for "constantly f*cking interrupting" him when he's the expert and if I knew anything about finance at all I wouldn't be in this f*cking mess so I should shut up and he would tell me what to do.

Was that from a large company? amazed anyone would be daft enough to do that as most people use call recording these days.

rayday2

That is strange I would have thought business would be booming for a DMC like the discount supermarkets, camping shops etc those businesses are thriving in times like these.

RakarthIX

rayday2 wrote: »

If you like I set a challenge pm me your company name and I will ring them get some independant advice, then I can ring CCCS and get some from them too - see who impresses me most! I have not dealt with CCCS personally so should be an experience.

Our company avoid giving advice initially over the phone so it wouldn't really work. We obviously answer a person's questions as well as we can, however the aim is to establish the position the person is in and to see if we can help them, if we think we can we book an appointment for one of our field based debt advisors to meet with them to discuss options, if not then we recommend to them where to go next i.e. cab if low debt (under 5k) and or mortgage/loan/bankruptcy as applicable

RakarthIX

rayday2 wrote: »

That is strange I would have thought business would be booming for a DMC like the discount supermarkets, camping shops etc those businesses are thriving in times like these.

That was my thought initially, however I can only presume that as the climate stands at the moment the economy is in limbo a bit so everyone is holding on to what cash they have at the moment, to see which way the economy goes prior to making decisions

MrsTinks

RakarthIX wrote: »

we book an appointment for one of our field based debt advisors to meet with them to discuss options

WHOOOOAAAAA NELLIE!!!

So you do infact send out a sales person (and disagree all you like, that's what this is!) to go into peoples HOMES to give them advise about their debt????
Basically you have a bunch of people who can do nothing but book appointments for sales people who then go in and do a hard sell (and don't try to tell me it's not a hard sell when you have to go to peoples homes!). Now suddenly we're cutting out vital things like "distance selling" regs aren't we? Which ofcourse CCCS don't have an issue with because they don't sell anything - they offer the options and let you choose...
Sorry but you just lost all credibility with me - I was starting to think you actually believed in your company...

And they are making you redundant... I've been made redundant... I don't recall any kind feelings towards any company making me redundant... Certainly I wouldn't be spending time trying to "big up" the industry...
And the company is making redundancies... uh... a DMC making redundancies in what for them is mega boom time?? Really???

pania

RakarthIX wrote: »

That was my thought initially, however I can only presume that as the climate stands at the moment the economy is in limbo a bit so everyone is holding on to what cash they have at the moment, to see which way the economy goes prior to making decisions

Eh????

People that are in debt crisis don't have the time to "hold onto their cash" or "see what way the economy goes" have you ever been there and felt the trauma of so many phonecalls, the pressure of the letters and the feeling that no matter where you turn tyour money will be taken from you?
Trust me there is no opportunity to "wait and see" and "hold onto cash".

rayday2

Don't you have less rights when things are "sold" to you within the home.

So we have a company that takes quote "leads" from people who tick boxes and calls at the home. Nice!

Now I think we have the shadiest part of the DMC trade.

pania

RakarthIX wrote: »

Our company avoid giving advice initially over the phone so it wouldn't really work.because you're not qualified to. only financial/mortgage advisors are allowed to "give advice" under FSA Regulations, others can only give "information" We obviously answer a person's questions as well as we can, however the aim is to establish the position the person is in(as vulnerable as possible??? ) and to see if we can help them, if we think we can we book an appointment for one of our field based debt advisors to meet with them to discuss options,and what qualifications do they have? I am a field based mortgage advisor, covered by fsa regulations. i follow the process, but, what is there to say that i go into the house of a vulnerable scared worried sick person and put them under a lot of pressure they would have any come back on me, they wouldn't! i would give them some pieces of paper to meet compliance and work with them to a solution. if they decided they didn't want to go ahead then fine. i CANNOT no matter WHAT you say see a DMC salesman walking out of a house with a no and thoseafore mentioned scared people having the COURAGE to say no. what procedures do you use to book the appointments? do they get the opportunity to say no or is again more pressure applied to get them to agree? if not then we recommend to them where to go next i.e. cab if low debt (under 5k) and or mortgage/loan/bankruptcy as applicable..Ah so once they say no you cast them off and don't want to know. i'd love to hear how THAT conversation goes...

Rakarth i'm NOT saying that you would do this. but these are industry recognised problems within the debt management system that the FSA are desperately trying to bring under control. this isn't just a bunch of teeth nashing bored at work people feeling that they can disagree with what you are saying, teh problem with DMCs is an INDUSTRY RECOGNISED ONE and if, despite being made redundant you appoint yourself sole crusader amongst an entire financial services industry then i am wishing you all the best of luck in the world.

RakarthIX

MrsTine wrote: »

WHOOOOAAAAA NELLIE!!!

So you do infact send out a sales person (and disagree all you like, that's what this is!) to go into peoples HOMES to give them advise about their debt????
Basically you have a bunch of people who can do nothing but book appointments for sales people who then go in and do a hard sell (and don't try to tell me it's not a hard sell when you have to go to peoples homes!). Now suddenly we're cutting out vital things like "distance selling" regs aren't we? Which ofcourse CCCS don't have an issue with because they don't sell anything - they offer the options and let you choose...
Sorry but you just lost all credibility with me - I was starting to think you actually believed in your company...

And they are making you redundant... I've been made redundant... I don't recall any kind feelings towards any company making me redundant... Certainly I wouldn't be spending time trying to "big up" the industry...
And the company is making redundancies... uh... a DMC making redundancies in what for them is mega boom time?? Really???

The point is that the industry isn't in a mega boom time at the moment as aluded to in my previous post. As for the field advisor thing, whether it is done over the phone or in house makes little difference to the way it is conducted. The reason we chose field advisors is that we find people prefer to talk face to face about money. As I said previously we don't just do DM and IVAs, we provide every service available to people in debt, so there is no need for us to hard sell a DM. We assess a person's situation then make a recommendation based on their circumstances.

As for ill-will towards the company for making me redundant, obviously I am a bit gutted after two years dedicated service, however it has come during a period of change within the company (including my old boss moving on) so the decision was taken to move the marketing to a central unit down in London (where the CEO is from). Due to the role I have done I have made a lot of good contacts so finding a new job shouldn't prove too difficult.

RakarthIX

pania wrote: »

Rakarth i'm NOT saying that you would do this. but these are industry recognised problems within the debt management system that the FSA are desperately trying to bring under control. this isn't just a bunch of teeth nashing bored at work people feeling that they can disagree with what you are saying, teh problem with DMCs is an INDUSTRY RECOGNISED ONE and if, despite being made redundant you appoint yourself sole crusader amongst an entire financial services industry then i am wishing you all the best of luck in the world.

Yeah unfortunately it is very hard to gain credibility within an industry that seems to have done it's damndest over the last 10 years to get an ugly reputation.

As for the bit about casting people off, even the people we can't help we point them in the direction of a government funded organisation to help people in the worst situations - that hardly constitutes ditching them. As for the mortgage/bankruptcy/loan option, these are all things we provide anyway, so by refering on I mean refering to our FSA regulated mortgage/insurance/loan departmentq