Just had DMC ringing me telling me NOT to go with CCCS.....

rayday2

Hmm I bet consolidation loans figure highly too in the other services!

RakarthIX

rayday2 wrote: »

Don't you have less rights when things are "sold" to you within the home.

So we have a company that takes quote "leads" from people who tick boxes and calls at the home. Nice!

Now I think we have the shadiest part of the DMC trade.

Contract law is rarely worth the paper it is written on, however it is done (unless there is legal representation from both sides agreeing on the contract). That is the case in any line of business, not just debt management. And as an aside our contract can be cancelled at any point in the process.

pania

ah so it's ok then for the lowest of the low or the unsalvageable to have to put up with free advice which is how did you put it? a poorer quality service, or is it the people that can't afford to pay YOU that get "referred on?" and how would a mortgage/loan department held someone who has outgoings beyond their affordability?

You have a point when you say "an industry that seems to have done it's damndest over the last 10 years to get an ugly reputation" but should add "and unfortunately still is".

I respect you for pushing so hard for that credability but the fact is all the time cccs/payplan/christians against poverty are doing what they do for free that credability isn't going to come back.

RakarthIX

rayday2 wrote: »

Hmm I bet consolidation loans figure highly too in the other services!

Not at the moment no as hardly any lender is willing to lend further to someone who is already struggling and often already has a poor credit rating. Same thing with the mortgage market

rayday2

Yes but to the vunearable (and if they are in debt they are vunerable) know that contracts are not worth much. Home selling is the dirtiest form of any industry from double glazing to disability scooters.

I find it shocking that your company are not willing to give advice over the phone especially as you said it is possible to conduct it over the phone. Also I find it harder to talk face to face in fact I often advice people to use online help as a first step.

But what shocks me the most as well up as I am on my rights I know that with someone in my house selling me something its harder to say no. I am glad your company are struggling but wish you luck getting a more reputable job.

pania

RakarthIX wrote: »

Not at the moment no as hardly any lender is willing to lend further to someone who is already struggling and often already has a poor credit rating. Same thing with the mortgage market

so how can you feel comfortable in passing people on to them then?

RakarthIX

pania wrote: »

ah so it's ok then for the lowest of the low or the unsalvageable to have to put up with free advice which is how did you put it? a poorer quality service, or is it the people that can't afford to pay YOU that get "referred on?" and how would a mortgage/loan department held someone who has outgoings beyond their affordability?

You have a point when you say "an industry that seems to have done it's damndest over the last 10 years to get an ugly reputation" but should add "and unfortunately still is".

I respect you for pushing so hard for that credability but the fact is all the time cccs/payplan/christians against poverty are doing what they do for free that credability isn't going to come back.

As someone put in an earlier post, it is actually illegal to advise someone what to do. All you can do is give them options available to their situation. We don't take people on a DM plan with less than £5k as it would be decidedly unethical to charge a fee when no realistic chance of the client saving that much through settlements. We are in the process of putting together a self help and advice pack, both on how to do a DM yourself and also education surrounding why people get in to debt, what they need to change etc.

pania

and are you going to charge people for the pack?

RakarthIX

pania wrote: »

so how can you feel comfortable in passing people on to them then?

As I said we aren't passing many on at the moment as there is no point in giving someone unrealistic false hope. The fact of the matter is that there are an awful lot of people out there at the moment, who;s only real option is bankruptcy but they don't want to do that for a variety of reasons. The situation is set to only get worse and at the moment there isn't a solution out there to accomodate a lot of people

RakarthIX

pania wrote: »

and are you going to charge people for the pack?

Not a clue tbh, the plan was originally to have it as a free of charge online pack, however I haven't had much to do with the project so not sure if that is still the case.