Which mattress? (merged threads)

TiTheRev

My Silentnight mattress has gone all creaky and you can feel the springs, despite spending nearly £300 on it just over 2years ago we need a new one too. It's seen some use, but that's not good enough for that sort of money

Anyone know the warrenty duration for a mattress?

Tim_Deegan

TiTheRev wrote: »

My Silentnight mattress has gone all creaky and you can feel the springs, despite spending nearly £300 on it just over 2years ago we need a new one too. It's seen some use, but that's not good enough for that sort of money

Anyone know the warrenty duration for a mattress?

This is a very common complaint with Silentnight. You are actually lucky that it lasted 2 years.

TiTheRev

Is there any come-back I can make, anyone to complain/report it to?

Tim_Deegan

TiTheRev wrote: »

Is there any come-back I can make, anyone to complain/report it to?

This is Silentnight's customer service

Address: Silentnight Beds, PO Box 9, Barnoldswick, Lancashire, BB18 6BL
Telephone: 01282 813333
Fax: 01282 850107
Email: [EMAIL="enquiries@silentnight.co.uk"]enquiries@silentnight.co.uk[/EMAIL]
Responsibilities: Processing Orders, Organising Delivery, Product Queries, Complaints
Opening Times: Trade Enquiries:Monday to Friday 8:30am to 5pmHome Deliveries:Monday to Thursday 8am to 8pmFriday 8am to 7:30pm

TiTheRev

Tim_Deegan wrote: »

This is Silentnight's customer service

Address: Silentnight Beds, PO Box 9, Barnoldswick, Lancashire, BB18 6BL
Telephone: 01282 813333
Fax: 01282 850107
Email: [EMAIL="enquiries@silentnight.co.uk"]enquiries@silentnight.co.uk[/EMAIL]
Responsibilities: Processing Orders, Organising Delivery, Product Queries, Complaints
Opening Times: Trade Enquiries:Monday to Friday 8:30am to 5pmHome Deliveries:Monday to Thursday 8am to 8pmFriday 8am to 7:30pm

Thanks for the info e-mail sent :T

hollydays

Tim_Deegan wrote: »

Now I know you are having a laugh :rotfl: :rotfl:

emweaver has just backed up what I've been saying on here for ages. :T :T

What have you been saying on here for ages?

Tim_Deegan

hollydays wrote: »

What have you been saying on here for ages?

Read post 7

Romum

Hi, not sure about the cost but I love ikeas - I have had mine for nearly 10 years with a mattress pad on (thick one not the cheapest thin one) and it is fantastic. We recently changed our bed and bought an expensive memory foam mattress but it gave us both back ache and was too warm so has been sent to the spare room and the Ikea one put back in place. Would def buy one again.

ax

milesoneill

Yes, Sealy are now part of the Silentnight Group, but thankfully that doesn't mean that Sealy mattrasses have moved over to Silentnight quality.

TiTheRev

So, which would you now recommend as a good brand? If my complaint is upheld and I get some compensation then I want to know which mattress brand is good, as I will not be getting a Silentnight one again!