Motorola V220 Mobile - Flip and Camera - £14.99 [CLOSED]

Donnie

O2 plc headquarters:
O2 plc
Wellington Street
Slough
Berkshire
SL1 1YP
United Kingdom

Switchboard: +44(0)113 272 2000
Web: https://www.o2.com

O2 UK:
260 Bath Road
Slough
Berkshire
SL1 4DX
United Kingdom

Shop + 44(0)1753 565996

Edinburghlass_2

Johntea wrote:

O M G.

Now the status is "Delivered" and signed for by "A Ellis". Now I could assume that is someone on my street, but quickly wiped that thought since there has not been a DHL van down this street or even round this area all day!

Now what?! This is shocking service

John, my phone was delivered by a "man in a car" presumably contracted by DHL so I would check again with DHL who actually does their deliveries.

Donnie, I'm with you, I just ordered the phone "because it was there"

HairyHatMan

My V220 has developed a fault (it's probably always been like it, but just not noticed). Occasionally when closing the 'lid' it turns itself off, and if I press the volume buttons on the side several time when closed it will turn itself off. Anyone else have the same problem?

Johntea

Well guys - I am absolutely fuming now!

Been moving house recently and only just got chance to log back in to the net to find this lovely O2 mail sitting in my inbox:

Dear John,

Thank you for contacting O2 Customer Service.

I am sorry for the inconvenience caused.

Your order (gm-006310637) for two Motorola V220 phones has reached our warehouse today.

The amount that was deducted for your order will be refunded in 21 working days.

If you want to order the phone again, you will have to complete the ordering process once again.

To order the phone, please click on the link given below:

http://shop.o2.co.uk/shop/

If you need further information about this matter, please reply to this email.

For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Kind regards,

Kavita Rajaramani
O2 Customer Service.

Important: Please ensure that every time you contact us you include the following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.

I don't want my money back, I would rather donate it to a local charity than to have it back in my bank account, my parents were really excited about getting new phones which weren't bricks and now O2 have shattered any hopes of that!

What is the best address for complaints as they're not getting away with this that easily!

lestamunda

Mate, that sucks!!!!!!!!!!! I don't know what to say............of all the people for this to happen to.

I would call em and kick off big time!

Defo call their HO first on the number on the post above...........

cubegame

jaghir wrote:

Mate, that sucks!!!!!!!!!!!

You think that sucks!

Mine were either delivered to the wrong person at the wrong address or stolen by the DHL driver. As they were signed for by some real or made up person they have been "delivered" and O2 won't send replacements or refund my money.

Spikey_2

what happens with faulty ones? do they upgrade or refund?

Spikey

davidflett

Has anyone NOT managed to unlock their phone yet? (v220). I have followed the step by step guide and I'm getting no errors, yet it just won't unlock the phone at all to my orange sim card. It appears as if the unlock program just does nothing.

Any advice welcome!

davidflett

Actually, I should mention that I now have an error message on startup, "Flex Error. Subsidy Locked". This is probably from using an unlocked flex with a locked phone. How can I rip the flex from my other phone so I can put it on this one?

Spikey_2

davidflett wrote:

Actually, I should mention that I now have an error message on startup, "Flex Error. Subsidy Locked". This is probably from using an unlocked flex with a locked phone. How can I rip the flex from my other phone so I can put it on this one?

In English Please and a translation would be helpful.....:o