Motorola V220 Mobile - Flip and Camera - £14.99 [CLOSED]

mjenn5

Johntea

When we hear that you get yours and wee should all give out a collective cheer.

My sister got 1 out of an order for 2 and she is over the moon.

I felt very guilty when I read that yours hadn't come through.

Johntea

Dear John,

Thank you for contacting O2 Customer Service.

I am sorry for the delay in responding to your email about problems with your Motorola V220 orders.

Your order (gm-0000000) has been returned by DHL and is currently in transit. It should reach us shortly.

If you require a replacement or any other alternative mobile phone, please reply to this email.

If you need further information about this matter, please reply to this email.

For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Kind regards,

Nelson George
O2 Customer Service.

Important: Please ensure that every time you contact us you include the following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.

Looks like v220s - Oh well

Premier_2

It appears that O2 customer care is staffed by one family :rolleyes:

Check out the O2 Online Help Centre: https://www.o2.co.uk/help


Dear Premier,

gm-00xxxxxxx Motorola V220 IMEI: xxxxxxxxxxxxxxx

Our records indicate that you have not yet returned the equipment referred to above. In accordance with our returns policy which you can access in full at <http://www.o2.co.uk/onlineterms/>, unless we receive the above equipment within 10 days from the date of this communication, we are entitled to charge your O2 Online account the sum of £64.23 plus VAT in the normal way. May I apologise if you have since returned the equipment detailed above and obviously please disregard this email.


If you should have any further questions, please visit our online Help Centre at:

http://www.o2.co.uk/help


Kind regards,

Shirley George
O2 Customer Service.

Important: Please ensure that every time you contact us you include the following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.

I thought I was buying the handset, not hiring it for a week :rolleyes:

D'you think I could charge them an unlocking fee? :rotfl:

Johntea

O M G.

Now the status is "Delivered" and signed for by "A Ellis". Now I could assume that is someone on my street, but quickly wiped that thought since there has not been a DHL van down this street or even round this area all day!

Now what?! This is shocking service

rchddap1

Firstly I'd get onto DHL about the delivery and asking who 'A Ellis' is and where my package has been left. Secondly I'd get onto O2 informing them of the 'shocking' situation and 'requesting' that they locate the package and deliver it as soon as possible. DHL should not have left the package with anyone else but you. I emailed them and asked if my OH could collect...and was told no.

Whilst this is an O2 order it sounds like a classic DHL mess. Try working with people first and see where that gets you. If that fails you end up going down the I'm upset and angry and want my order or my cash route.

Johntea

I emailed o2 back but I fear it will take too long. I'm not ringing any helplines as from experience it will cost me more than £15 in phone call costs to get me anywhere fast!

And by the end of the week nobody at all will be in to deliver as we're about to move into our new house

cubegame

Johntea wrote:

I emailed o2 back but I fear it will take too long. I'm not ringing any helplines as from experience it will cost me more than £15 in phone call costs to get me anywhere fast!

And by the end of the week nobody at all will be in to deliver as we're about to move into our new house

Looks like you're in the same boat as me. O2 have (after I emailed them) said they will investigate and send a replacement. At first they suggested that I should go and knock on various neighbours doors to trace my package but I don't see why I should make the effort to do this.

My advice is to just email and demand that the send your order. It is a waste of time trying to phone O2 as you will struggle to find anyone who can help.

Good luck.

Donnie

I had no problems contacting O2 using the numbers on the saynoto....
No need to use expensive numbers to contact them.
Dunno y I bought the thing anyway. Already have loads of mobile telephones.
It's all that Johntea's fault.

cubegame

Donnie wrote:

I had no problems contacting O2 using the numbers on the saynoto....
No need to use expensive numbers to contact them.
Dunno y I bought the thing anyway. Already have loads of mobile telephones.
It's all that Johntea's fault.

None of the saynoto0870 numbers will put you through to anyone that handles shop orders.

Donnie

Those were the numbers that I used. Had no problems at all getting through. Maybe they are just being difficult.
If I remember, I'll try to find which one I used and report back.
I may have called one of the numbers to be put through to the correct department.
Online prepay would be the way to go. Did you try the O2 online switchboard on 0113 272 2000?