16k Stolen from my account

natweststaffmember

dylanwing, can i ask for an example where a serious mistake is made and there is no financial loss?

Kavanne

virgin_moneysaver wrote: »

as cashiers we are damned if we do & damned if we don't

On the phone too.. if it's not done NOW NOW NOW then apparently we are incompetent!!

natweststaffmember

Remember, cashiers merely count cash and know nothing, and telephony know how to identify customers and give balances and nothing more
Everyone else is a genius.

ldn-100

B.E.N wrote: »

I'm with Natwest, and the branch staff once told me that withdrawals up to £5,000 can be authorised by Chip&Pin without additional ID :eek:

I don't know if there is a similar policy for Barclays? Could the Fraudster have taken three lots of £5k out, or was it all in one transaction?

This is the case for Lloyds TSB up to £2,500. I was quite shocked by this. I'm not sure where I'd prefer the limit to be in order to get the balance between protection and convenience right.

YorkshireBoy

natweststaffmember wrote: »

...can i ask for an example where a serious mistake is made and there is no financial loss?

When an ISA transfer goes 'walkabout' for over, say, 3 months.

Although the interest may be backdated (therefore no financial loss...unless you needed some money in an emergency), there may have been some "distress and inconvenience" suffered.

See the following technical note from the FOS, which covers such non-financial losses...

http://www.financial-ombudsman.org.uk/publications/guidance/bn-awards-for-financial-loss.htm

natweststaffmember

I would say that there is still financial loss in telephone calls to resolve the issue(most numbers are 0845/0870) and so a cost is involved. I was trying to think of a situation where no financial loss is taken, eg, needing to contact the bank because of a mistake.

Dylanwing

A bit pedantic really saying about cost of calls, as many people have lo-cost phone packages, and some even use work phones. In any case, try getting a Bank to re-imburse you 20p, it takes weeks as nobody ever seems to have any delegated authority whatsoever.

virgin_moneysaver

robt wrote: »

They still require notice for large withdrawals - my bank (Citibank) requires notice for anything over £10k.

building societies or small banks may need notice for that amount - I think you'll find the amount a bit larger for the bigger banks before they need 24 hours notice - thats why the id requirements & proformas required to be completed by the cashier are so stringent

natweststaffmember

the way banking is going, dylanwing, blood from a stone is very difficult which is why you have to be pedantic these days to get authorisation from any form of compensation for a customer.

Baz_J

Still no updates from them idiots at Barclays, although the to$$ers are now limiting any larger cheques which I have issued.
I wrote a cheque last week for nearly 5k to a builder who done some work on the house, he contacted me today and said it could not be cashed, I phoned up the telephone banking dept tonight as the Branch was closed and they informed me that the problem may be due to a limited account until the missing funds have been sorted.
I also put some funds in to cover this Cheque, there happy to let you deposit £ but not so happy to let you take it out.
These banks seem to just do as they please…….