16k Stolen from my account

Baz_J

Had some very bad news today, I went to the bank to make a withdrawal of £2000 only for the cashier to tell me I’m overdrawn on my current account.
Surely not as there was around 15k which was in the account from some shares I cashed in, the Branch staff were no use at all and just told me head office will be in touch via phone within 24 Hrs ????
I rung the fraud department and he told me that a cash withdrawal had taken place in Newcastle (I’m in Lancashire) for nearly 16k which left me overdrawn by over £1000, how the hell can someone go into a Branch and steal this amount of money.
The person from the fraud depot also asked me if I would like to transfer some funds from my savings to clear the overdraft, are these people for real.
My account has been compromised and the fool is asking me if I wish to add funds to it !
I am waiting for them to contact me within 24 hrs for an update, does anybody know what will happen from here as I’ve never been in this situation before.

Thanks

TBeckett100

as far as I am aware, noone can (without notice) withdraw such sums over the counter

robt_2

TBeckett100 wrote: »

as far as I am aware, noone can (without notice) withdraw such sums over the counter

Or without ID I would imagine.

meester

TBeckett100 wrote: »

as far as I am aware, noone can (without notice) withdraw such sums over the counter

well with ID it should be possible, but there should be major money laundering and ID checks, so easy to find out what's happened. I've withdrawn a few grand before and they certainly went through all the procedures.

rail.link

Sorry to hear, OP. Hope you get it sorted.
Which bank was this, by the way ?

brightonman123

v concerned a any bank would give out so much (and in cash, not chq?), without veryfying ID, or getting prior notice.. once sorted, bets change a/c no's, or even banks!

Baz_J

rail.link wrote: »

Sorry to hear, OP. Hope you get it sorted.
Which bank was this, by the way ?

It was Barclays, i'm closing the accounts today just to be on the safe side.

olly300

Baz_J wrote: »

It was Barclays, i'm closing the accounts today just to be on the safe side.

They probably won't close the account while you are overdrawn or there is an investigation going on.

GaryS

Surely this large cash withdrawal could be located on the banks cctv system.

Computer system will know when and where it was taken out, and the bank should be able to find out who withdrew it.

If it was a fraudulent transaction you would be covered under the "Banking Code Of Conduct".

geri1965_2

What kind of bank would allow this? I'm pretty sure my bank would ring me if someone tried to draw that amount of money out of my account (not that I have that amount of money in there!)

Have you reported it to the police? Who is likely to know that you have that much in there? This is the first question I would be asking myself.

virgin_moneysaver

brightonman123 wrote: »

v concerned a any bank would give out so much (and in cash, not chq?), without veryfying ID, or getting prior notice.. once sorted, bets change a/c no's, or even banks!

it's a bank not a building society - they give out large sums of cash on a daily basis!

but procedures are in place for large amounts - 2 forms of id are required so I'm assuming that the op has been a victim of ID fraud