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Archives for February 2019

Credit Club Login
All of sudden, after about a month since my last login, I am now being told that my identity cant be verified. I then go in to check my details are correct and they are, nothing has changed. Is anyone else having this issue? What can I do to regain access?
Form Thread Not Being Marked As Read
Hello, I've noticed for a week or two that when I click in to a forum thread, and then go back to forum where it lists all threads users have created it doesn't mark it as read as it use to, so it looks like you've never clicked in to the thread at all. So I've clicked on this thread and it's not being marked as read…
**search fault** - now solved
The same fault as https://forums.moneysavingexpert.com/discussion/5915064/search-fault-now-solved-after-fifteen-days-everything-is-now-ok from November 2018 is happening again. New posts created from approx 4am 22/02 to 4am 23/02 are not being returned in Search Results. On Competitions Time, searching for "win" should…
Where do I report incorrect information on the main site?
Hi, I’m looking at your student loans pages and believe there is a clear error in some of your figures. Where do I report this, is this the correct place or is there an email I can send this to?
how to find my threads?
Where is the "my threads" button on the forum? Also, the "forum search - advanced search - type in username - click 'threads by user' " function is quite lengthy & doesn't always work. I used it, and my most recent 2 threads from yesterday didn't show up. Anyone?
Cheap Energy Club Login
I'm trying to login to Cheap Energy Club but I seem to have forgotten my password, I've tried twice now on 2 separate days to recover my password but the email never arrives, I've doubled checked and it's not in my spam folder. How can I get in touch with support to fix the issue? I can't see any support emails on the…
Storage heater fault - help!
I have had 6 electricians from Dimplex visit and still no repair works. Heat only comes on at top of storage heater - Creda - 8 years old 2nd Electrician jigged the thermostat about and the heater came on next day for one night only full blast. 3rd electrician installed new thermostat. Heater came on full blast for one…
Why is it okay ...
Why is it okay for posters in threads to try and discredit another new-is poster like me with comments like "Hello new poster. ;) " ? More than once from the same person too. Why is it okay for posters in threads to suggest that another poster has previously had other names and been banned and (I found this funny) is male…
Smug 'advisors'
I registered on this forum to ask for help, and received smug replies from people who have no appreciation for my financial situation.
Latest date of a thread not matching what is showing on a thread list
Hi If you look at this thread: https://forums.moneysavingexpert.com/discussion/5940117/monzo-or-lloyds The latest post in this thread is showing as 23/12/12 However on the list of threads, this thread is near the top and its latest post is showing as today (18/2/19) I had hoped to paste a screenshot of what I am seeing but…
Tapatalk or mobile reader
Anything recommended, can't really use too well on my mobile phone?
Ealing Council
After making a Resolver complaint to Ealing Council this morning regarding a misaddressed a Environmental Fixed Penalty Notice fine demand I received from them yesterday, I got an E-mail back to my Resolver account saying that the E-mail account to which the Resolver complaint had been addressed has been closed and the…
MSE User Survey - Feb 2019
Hi everybody, We'd love to receive your feedback, so please take 5 minutes to complete the quick survey below. It's a chance for us to better understand how MoneySavingExpert is perceived by the people whose opinions matter most - our users. It's anonymous, and your responses will only be used internally by the MSE Team.…
Archived user
Ive noticed a couple of times where a posters username is removed and just says archived user like in this thread https://forums.moneysavingexpert.com/discussion/5959386/euro-car-parks-charge Anyone tell me why it shows archived user ? Thanks
thanks
There seems to be no thanks on my posts why
Results do not load
I would like to see what the latest tariffs are for different energy suppliers but all I get is the 'Please wait while we load your results...' message and nothing loads, even after five minutes and trying different browsers and different days. Any suggestions?
Requesting previous weeks' tips emails
Is it possible to request the previous weekly tips emails to be resent? I was looking at my emails tonight and noticed that the last MSE Weekly Tips email I had was from 27th December 2018, the ones for this year so far aren't there, and I can't find them (yet). I've unsubscribed and resubscribed so I've got this week's…
Disable facebook comments on MSE news articles?
Could I suggest that you disable facebook comments on your MSE news articles, please? Of the top 5 news articles listed currently on the RHS, (from Sainsburys Energy closing to Mobile roaming charges after Brexit) 4 out of 5 articles currently have facebook comments attached to the end of the article ... and they are all…
Email telling me I'd requested a new password
Hi, I had an email tonight to say I'd requested a password change, then another email with a new password. I didn't request these. Has anyone else had any issues? I've now changed the pw and email to update security. There is another user called mumstheword (all lower case)... Perhaps she tried logging in using a capital?!

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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