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Praise, vent & warnings

Archives for November 2019

Plusnet - Unable to pay BT Line Rental ahead of price increase
Upon contacting them today, as my renewal falls outside of the 90 day renewal date I am unable to pay the annual charge as stated in their email thus saving on the increased charges. Their email states:- "Line Rental Saver is increasing from £197.88 to £209.88 (equivalent of £17.49 a month) from 3rd December 2019. If you…
Studio/Hermes
Not sure if this is the right forum but i'm starting to get a little peeved now, ordered and item on 30th Oct, got a notification to say it was with the courier on 3rd Nov, it never arrived so a few days later i rang Studio who said it was on its way, few days later i rang Studio again they popped me on hold and said that…
**ACTION FRAUD bureaucracy gone mad**
VENT: Am wondering if anyone on here has ever managed to report a crime to Action Fraud in view of the way this online reporting platform is so idiotically coded? At lunchtime today our landline rang and Mrs C answered it. A recorded voice told her OFCOM was calling (as if) to let us know that our Internet would be…
Have just seen the receipt.
If they had sorted it out 6 weeks ago they would have got a bill of around £4000. If they'd be a bit savy it might have been £2500-£3000. Because they procrastinated for a month with their heads in the sand, they paid just under £8000 this morning. Just been told "it all evens out in the end" Feel seriously hacked off…
Samsung has the worst customer service I have ever encountered
If I could give zero stars I would. Samsung has to be the worst company I have ever dealt with. Their customer service is non existent. We bought a fridge freezer for £2199 in 2017. It is still under warranty. The unit started freezing up so we booked an appointment with a Samsung engineer who came to look at the fridge…
uShip Fraud Courier
Hello, I needed a courier to pick an item up, so I used uShip, after putting the item on I got one reply and accepted. Then the courier told me that due to the amount of customers refusing to pay on delivery that I would need to send the money beforehand. Which stupidly I did, as I was desperate to have my item picked up.…
LG Washing Machine, 0800 Repair
Time for a vent... Out-of-warranty repair on a 4 year old LG washing machine. Common job, pretty run of the mill, bearings wear all the time etc. Paid up front for a fixed price repair back on August 14th. It's now November 26, three and a half months later, and we're in a worse position than when we started. We've had 9…
John Lewis (Top Marks)
Purchased a kitchen appliance on Saturday16th November, collection from local Waitrose after 14:00 next day 10:30 text message, item ready for collection Item installed and very pleased Saturday 23rd November notice they and other retailers had reduced price by £25.00, completed and submitted on-line price match form at…
Conned by plumber - what can I do?
I know this is long but I wanted to add all the details to see if anyone has any advice that can help me. I really appreciate anyone who reads this as I need help. One evening my downstairs neighbour (i live in a maisonette, a house converted into 2 flats I own the upstairs) said that there was a leak coming from my flat…
Amazon warranty BEWARE.
Earlier this year I bought an HD8 brand new from a UK seller, registered it on my Amazon.co.uk account. A week ago it went wrong so tried to get it replaced under warranty. Amazon.co.uk say I must sort it with Amazon.com as they only deal with .co.uk sales and this HD8 was from .com But .com will only send to USA! I have…
Federperiti.it scam?
Hi Want to buy boots off this site federperiti.it which are far cheaper but when I go to payment page it not https page but padlock there says it secure. Is it safe or scam site anyone know more about them
Odeon & Cineworld - praise
Went to see Downton Abbey at Odeon. Noticed some occasional rumbling noises in the background & thought "surely parts of this weren't filmed in a thunderstorm". Realised it was coming from adjoining screening of a noisy film. Filled out a feedback questionnaire & commented on it. They adjusted the future screening location…
Being sworn at by sky
Im absolutely livid that today i missed a phone call from sky customer retention service. My phone went to answer phone. When i checked the voicemail some time later i was absolutely disgusted to hear the chap on the end of the phone swearing at me? It certainly sounded like it. Before i lose my temper with this....what…
Morrisons Paypal Warning
Do you pay for your Morrisons online delivery pass using paypal subscription. Then you may want to check out your paypal account. Morrisons have sneakly been taking out three payments this month without notification. It is due to its separation with paypal when delivery pass payments were not taken so they are playing…
Disappointing Dyson Service & Replacement Vacuum recommendations
We have been loyal customers of Dyson for about 20 years now however the last one we bought will be the last. An upright 07 version was fine until, under warranty, the front brushes stopped working. A new head unit was sent in the past 18 months but now that too has packed in and the machine is out of warranty. Allegedly…
Maggots in OXO cube
BARF Literally made me sick Was cooking a shepherds pie at the weekend and well..... I am never buying them again. And a quick google tells me I am not the only one
24/7 HomeRescue very bad experience
This is my second year service with them coming to an end in December, as per the contract they suppose to do boiler service and somehow they find a way to avoid this. When I called very first time nearly two years back they said i need to pay my full yearly contract money to get my service and I paid. They said someone…
*Warning* Banggood
A warning about Banggood delivery, it just doesn't happen. I was given a 30 day delivery timescale which then turned into a 'we will ship' within 30 days which then turned into a shipping date after the 30 day time frame and 14 days after that the item had still not shown as having been shipped so I cancelled. I got my…
Chinese Companies
We are being inundated with Chinese Companies selling boots, clothes etc. which is fine except many of them are scam artists and the business policies all seem to be the same, rip off the customer! I ordered some very nice boots from a company called Yeesone which turned out to be PP. VPCS, what ever that is. After six…
Is Cashbean.in legit?
I hope this is the right forum to post this. I have just received an email apparently from the "Collection Team" at Cash Bean - the senders address is @pcfinancial.in (copy of email at end of post). It looks like it's phishing - poor English and it's sent to 20ish email addresses and cc'd to 50ish. On checking the website…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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