Amazon warranty BEWARE.

knightstyle

Earlier this year I bought an HD8 brand new from a UK seller, registered it on my Amazon.co.uk account.
A week ago it went wrong so tried to get it replaced under warranty.
Amazon.co.uk say I must sort it with Amazon.com as they only deal with .co.uk sales and this HD8 was from .com
But .com will only send to USA! I have spent hours on chat and phone trying to sort this!
Eventually .co.uk said they would credit my Amazon account so I could purchase a replacement.
BUT all the HD8s for sale on Amazon.co.uk are fulfilled by Amazon EU sarl so what do I do? Amazon.co.uk have several times said they only honour warranties on items sold by them! But they do not have any for sale!
Sorry for long vent but after four, yes four hours arguing with Amazon I am fed up!

oldagetraveller

Without having to search for it, what is a HD8?

shaun_from_Africa

It's basically an updated Amazon Kindle tablet with a new name.

neilmcl

knightstyle wrote: »

Earlier this year I bought an HD8 brand new from a UK seller, registered it on my Amazon.co.uk account.
A week ago it went wrong so tried to get it replaced under warranty.
Amazon.co.uk say I must sort it with Amazon.com as they only deal with .co.uk sales and this HD8 was from .com
But .com will only send to USA! I have spent hours on chat and phone trying to sort this!
Eventually .co.uk said they would credit my Amazon account so I could purchase a replacement.
BUT all the HD8s for sale on Amazon.co.uk are fulfilled by Amazon EU sarl so what do I do? Amazon.co.uk have several times said they only honour warranties on items sold by them! But they do not have any for sale!
Sorry for long vent but after four, yes four hours arguing with Amazon I am fed up!

As far as warranties are concerned for Amazon products such as the Fire HD8 Amazon EURL and Amazon.co.uk are one and the same.

knightstyle

So Amazon.com is one company but Amazon.co.uk and Amazon EU sarl are combined in another separate company!
No wonder us poor consumers are confused. Nowhere in the terms and conditions does it explain all this.

neilmcl

Not really confusing, I think you knew you were purchasing an item from the US in the first place, no doubt to try and get a better deal so there can't be any surprise that amazon.co.uk won't deal with it directly, no different if you were to purchase something from Amazon.de or Amazon.fr, but I suspect you know that.

Amazon.co.uk is simply the company behind the UK website, it's been part of Amazon EU Sarl for years.

Blackbeard_of_Perranporth

The answer is you bought the item from the US and your warranty etc is based in the US. as such, amazon.co.uk are not interested as you did not buy the product from them.

This happens when you want things cheaper!

knightstyle

NO I did not buy from the US. I bought it brand new from a company in the UK and it was posted to me in the UK from the UK!
I registered it with Amazon.co.uk when it arrived.
Amazon say it was the sellers fault as they did not declare they are a UK company.

[Deleted User]

knightstyle wrote: »

NO I did not buy from the US. I bought it brand new from a company in the UK and it was posted to me in the UK from the UK!

But you bought from Amazon.com, not Amazon.co.uk, so you did buy from the US!

You really need to be reading more carefully when ordering, especially at checkout.

You'll likely find your invoice is from Amazon Global Store if you ordered while on Amazon.co.uk.

knightstyle wrote: »

So Amazon.com is one company but Amazon.co.uk and Amazon EU sarl are combined in another separate company!
No wonder us poor consumers are confused. Nowhere in the terms and conditions does it explain all this.

Perhaps online shopping is not for you?

mjm3346

knightstyle wrote: »

NO I did not buy from the US. I bought it brand new from a company in the UK and it was posted to me in the UK from the UK!
I registered it with Amazon.co.uk when it arrived.
Amazon say it was the sellers fault as they did not declare they are a UK company.

So you didn't buy direct from Amazon (.co.uk or .com)?

(If that is the case then your issue is with the supplier not supplying Amazon.co.uk goods)

RichardD1970

If they have credited your account what's the problem?

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