Amazon warranty BEWARE.

LilElvis

Moneyineptitude wrote: »

It will have said this in the product listings. It would have said this at the checkout. It will still say this on the invoice which you can bring up by searching your purchases.

I think perhaps online shopping is not for you.

How could you "register" your item with Amazon if you bought from a Third Party?

Easily - because Amazon are not the sole sellers of their products. I purchased one of my Kindles from Argos and it's been registered against my Amazon account for about six years.

Carrot007

LilElvis wrote: »

Easily - because Amazon are not the sole sellers of their products. I purchased one of my Kindles from Argos and it's been registered against my Amazon account for about six years.

Indeed but registering and using it has nother to do with any rights which are always on the supplier.


Rights with the manufacturer are always if you have followed the T&C's and above anything they are required to do.


But I think the point "registered" was misunderstood here. Registered as in used with your account and registered as in warranty I expect.

Spank

There's some confusion on here that needs clearing up.

The item was bought from Amazon.co.uk, it had nothing to do with Amazon.com, it's just that you bought from a third party seller who happens to be based in the US.

I had a similar experience with an SSD a couple of years ago, except that was from China, my fault didn't realise until after when it was taking weeks to get to me.

If you had bought from Amazon.com it would have worked out how much tax you would have to pay (this can change after the item arrives and I got a rebate)

[Deleted User]

Spank wrote: »

it's just that you bought from a third party seller who happens to be based in the US.

This is not what the OP asserts;

knightstyle wrote: »

NO I did not buy from the US. I bought it brand new from a company in the UK and it was posted to me in the UK from the UK!

custardy

knightstyle wrote: »

Replacement is arriving today so all well in the end.
But my vent is that when buying an Amazon product from a third party in the UK how does the consumer know wether they are buying a .com or a .co.uk product????? As I bought in June this year I had no claim against the seller and was using Amazons warranty for my claim.
Also it seems the people who answer when using .co.uk chat do not speak English very well. I had many replies that simply did not make sense and they obviously did not understand my questions. They also lie and when caught out simply ignore the point.
Anyone want to buy a faulty HD8?

It doesnt matter one jot.
you bought from a 3rd party. your consumer rights/contact is with them.
Anything Amazon offered was on their terms

knightstyle

But the item was 5 months old when it went wrong and the 3rd party I bought it from said I had to take it up with Amazon.
Amazon .co.uk and .com agreed this was correct and Amazon.com said that under their terms I was entitled to a replacement but they could not post to the UK.
So I ask again how do we know which Amazon we are buying from when we buy from a third party?
This is the most important part of this thread and I am trying to warn others who may be caught in the same circumstances.

Carrot007

knightstyle wrote: »

So I ask again how do we know which Amazon we are buying from when we buy from a third party?
This is the most important part of this thread and I am trying to warn others who may be caught in the same circumstances.

The answer is pretty obvious though.


Amazon devices are sold so cheaply that no-one can undercut amazon.


As such a third party is either selling without warranty, or doing something dodgy.


You should have asked at the time or confrimed your warranty with amazon right after delivery.


They are cheap in the US becuase the US lack a decent waranty.


Did you even save anything compared to the very often prime sales?


Yes it would be nice if amazon policed grey imports such as these. But in a store so large it is not possible until someone complains. I assume you have coimplained to amazon in the hope of gettign the seller removed?

LilElvis

knightstyle wrote: »

But the item was 5 months old when it went wrong and the 3rd party I bought it from said I had to take it up with Amazon.
Amazon .co.uk and .com agreed this was correct and Amazon.com said that under their terms I was entitled to a replacement but they could not post to the UK.
So I ask again how do we know which Amazon we are buying from when we buy from a third party?
This is the most important part of this thread and I am trying to warn others who may be caught in the same circumstances.

The seller was wrong. You need to read up on your consumer rights - there's a whole board dedicated to the topic. The seller was 100% liable - the onus was on them to prove that the fault was anything other than an inherent one and you were entitled to a repair, replacement or full refund from them, not Amazon.

Your warning should be that buyers need to aware of their consumer rights and not be fobbed off by sellers who try to avoid their obligations by passing the buck to the manufacturer.

mjm3346

I wonder if the site purchased from was a major established business or just some "cheapo" site but either way the issue was with them and not Amazon as it was up to the business selling to ensure they were registered with the correct Amazon site.

Donhilton

Amazon.co.uk UK
Amazon .com America
Still not understand?
UK -United Kingdom
Com- includes America
:money: