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Disappointing Dyson Service & Replacement Vacuum recommendations

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Disappointing Dyson Service & Replacement Vacuum recommendations

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
33 replies 3.6K views
Orange_KingOrange_King Forumite
720 posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
We have been loyal customers of Dyson for about 20 years now however the last one we bought will be the last.


An upright 07 version was fine until, under warranty, the front brushes stopped working. A new head unit was sent in the past 18 months but now that too has packed in and the machine is out of warranty.


Allegedly there was no such warranty on the spare part. This fault is supposed to be a flaw in the machine from early days with our vacuum hospital reporting the burnout a common issue.


Won't be paying £70 for a new part so any recommendations - a recent addition of a dog in the household might mean a different machine?
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Replies

  • JJ_EganJJ_Egan Forumite
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    Depends upon what you want from a cleaning perspective .
    Me number one Dyson number two for light cleaning a GTech . Possible look at Shark range .
  • MoneyineptitudeMoneyineptitude Forumite
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    Won't be paying £70 for a new part so any recommendations - a recent addition of a dog in the household might mean a different machine?
    All vacuum cleaners have motors and moveable parts which will eventually fail and Dyson is no better (and no worse) than other manufacturers which make such primarily plastic products.

    If you don't want to spend £70 to keep your existing machine, then a basic vacuum cleaner can be purchased from your local large supermarket for around £40.

    However, before you bin your Dyson you should realise that new EU vacuum cleaner regulations come into force in 2017, banning the sale of vacuum cleaners with motors more powerful than 900W. So, if you've had your current cleaner more than two years (which it sounds like you have) you may find a new cleaner compares poorly with the old.

    Read more: https://www.which.co.uk/news/2017/08/eu-vacuum-cleaner-ban-2017-everything-you-need-to-know/ - Which?
  • mobileronmobileron Forumite
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    I changed my Dyson for a Henry,i noticed that all the office cleaners use a Henry.
    Its easier to use a lot lighter and will go under tables etc.
  • daveyjpdaveyjp Forumite
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    Swapped our Dyson for a Vax Airlift.

    Cost £100, just as good as Dyson and in some regards has better features, such as no need to undo all the cable to use it.

    The dust holder and motor lifts off the wheels so great for doing stairs.
  • neilmclneilmcl Forumite
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    Swapped my DC07 for a Shark Duoclean Liftaway, best vacuum I've ever had.
  • I ditched my Dyson and bought a Miele (in the sale, £130). Even if it does have a smaller motor I've never noticed, I don't need to go to the gym I just hoover up as it's a real sucker and way stronger than the Dyson ever was. It's easier to get up the stairs, the only fault I have is the cost of the bags, £10 for 4 (they do last ages though). The only company to complain about the lower motor was Dyson by the way, all of the other manufacturers have upped their game.
  • deannatroisdeannatrois Forumite
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    I didn't want a rechargeable Dyson and well, they don't do any others now. I did buy a Dyson cylinder with a sliding cannister. Only problem was, straight out the box it didn't slide so had to go back. Think Dyson might be making some really bad business decisions as been a loyal customer ever since they started. The miele was cheaper than the Dyson.

    Then I went for a Miele cat and dog. Actually picks up dog hair better than any other vacuum I have used, ever. Size of the bags is a big problem though, but I empty them by hand (takes minutes) and reuse.
  • neilmcl wrote: »
    Swapped my DC07 for a Shark Duoclean Liftaway, best vacuum I've ever had.


    I'm really pleased that you didn't write best Hoover I've ever had.:)


    I agree though, replaced a Dyson DC6 with a Shark cordless. Excellent machine and far superior battery life between recharging. The Duoclean sytem is good too. Plus the (expensive) battery is removable, unlike the Dyson.

  • JumblebumbleJumblebumble Forumite
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    I didn't want a rechargeable Dyson and well, they don't do any others now. I did buy a Dyson cylinder with a sliding cannister. Only problem was, straight out the box it didn't slide so had to go back. Think Dyson might be making some really bad business decisions as been a loyal customer ever since they started. The miele was cheaper than the Dyson.

    Then I went for a Miele cat and dog. Actually picks up dog hair better than any other vacuum I have used, ever. Size of the bags is a big problem though, but I empty them by hand (takes minutes) and reuse.
    Seconded
    The Miele Cat and Dog is really great
  • pulliptearspulliptears Forumite
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    Miele Blizzard here. It's blooming good but I really really regret not having an upright.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)
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