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Praise, vent & warnings

Archives for June 2015

Collect plus have lost my parcel for item I sold on Amazon
I sold a laptop of amazon and bought the Collectplus label with full £300 cover. However the buyer has come back to me telling me that the parcel is not received and also that the tracking is showing as delivered. I tried contacting Collectplus who told me its Amazon's responsibility, as apparently Amazon did not purchase…
Hastings car insurance took another years payment - grrr
Grrr..... vent, vent...... Just discovered that my MBNA visa card, that I had completely paid off in December had been charged £280 ish by Hastings direct in March on the anniversary of my wifes car insurance. And then because we didn't know about it we have been charged £12 late payment & £4 ish interest. I have all the…
Instock Appliances...be warned.
I ordered online and paid for a washing machine from this company on April 20th. They failed to deliver on 5 occasions with lots of excuses about their delivery company and then their own driver. I cancelled the order on May 21st and asked for a refund which they have said three times that they have actioned. NO REFUND…
'Rip Off Britain' alive and well at Costco
We've been Costco members since they first appeared in the UK. I have to say that for a long time we were big fans. Over the past few years though we have perceived a rapid decline in range, competitiveness and customer service but never more so than this evening. I seemed to recall having seen a wooden tool chest at one…
e-Dreams deals not as good as advertised
e-Dreams offers a £4.99 flight from London to Strasbourg. The price only works if you sign up to a virtual Visa card. I have booked the flight three times(on their advise), They have taken our money three times and three times over two days they have failed to issue the tickets. A week of ringing and writing has produced…
B & Q Diamond Card not as good as I'd thought
I have only recently passed 60 and therefore qualified for a diamond card. I had thought that any purchases that I made using the card on a Wednesday would qualify for the discount. It seems that the discount is only applicable on items being sold for their full price. any item in a sale or on any sort of offer is excluded.
Urgh, hacked off
Looks like I lost £10 and there's nothing I can do about it. I'm so dozy, I don't even remember going into Waitrose on the 29th May, but eventually I found the receipt which said I did. Out of a bill that was £15-something, £10 was cashback. Thing is, I don't remember asking for cashback or receiving any cash, and I sure…
Welcome Cottages - Punitive Cancellation Policy
Dear Readers, i have never written a formal complaint but after my partner booked a cottage for herself and her mum in the lead up to our wedding but later found out it was too far away from the venue (30 miles) and have now been faced with an extortionate cancellation charge of £365 from Welcome Cottages. This is for 4…
Alexanda Hamilton group
Hi all, has anyone used Alexanda Hamilton group before? I purchased a chocolate making course through Groupon last year, booked in the date easily, no problem at all! We then had an email the week before the course date saying the course had been cancelled due to a shortage of numbers. We booked it back in again for March…
Carphone Warehouse ID network - misrepresented in store
Hi All, Bit of a rant - just went into CPW main local store ask in store about their new ID network which claims to be offering a better deal than three (whose backbone they use). I am currently with three - I like the option of tethering upto 4GB/month as sometimes I just need to. I wanted to know about ID's tethering…
Useless trader
I had an electric shower fitted by the " Crystal Team ". I asked for one with thermostatic control, they fitted a cheaper one with manual control. Where the connection was made to the cold water supply they left it with leaks. They said they would return and fix this, they didn't and I had to fix it myself. Worse still…
tony
what to do about currys ????? help nov 2014 bought a KENWOOD dishwasher 3 weeks ago it broke down called KENWOOD "srry they say we dont make dishwashers " ?????? but is got your logo on it ."well currys has the licence to put our name on their goods" wow " call currys if your not happy" they say "its up to me to ask the…
Bark Beats Box. Do not be tempted. My review.
Regular user here with a name change for privacy. Last month an offer popped up on Facebook to try one of these boxes half price £7.49. It was advertised as a 'One off box'. Of course I now know that you are subscribed and one off really doesn't mean that at all. The text on the website that now reads 'This is a…
Europcar hire car difficulty after crash
Hi I hired a cra from Europcar for £94 for a week. I didn't pay excess of £ 70 odd as I was trying to keep costs down. they explained at time of hire becuase of this if anything happened the charge would be £1000 excess. I thought I'd be fine.... The second to last day of holiday I was parked and hit the curb with the…
Tesco - No longer a customer
Morning As we've seen from the press it seems to be happening all over, we're sick of how Tesco (greedy greedy) have treated us, and we're abandoning them. I'm no longer in need to give them my money, I only used them for a handful of things (coffee pods and cat litter) but can now get them more conveniently and cheaper…
Muller pud corner
A trivial vent, but we where so disappointed with this product, I though it was worth a warning to other who might give them a try. Those who haven't seen the advert, muller are promoted a corner yogurt but more like a dessert (pud corner). One side is a chocolaty mousse, the corner is the typical chocolate ball topping,…
The site has been well and truly spammed this morning!
Does anybody ever respond to the spammers?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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