Instock Appliances...be warned.

Keithmk18

I ordered online and paid for a washing machine from this company on April 20th. They failed to deliver on 5 occasions with lots of excuses about their delivery company and then their own driver.
I cancelled the order on May 21st and asked for a refund which they have said three times that they have actioned. NO REFUND after 2 weeks!
Searching the web I find that loads of other customers have had the same experience.
DO NOT DEAL WITH THESES CROOKS.
Along with others, I have reported them to Trading Standards who apparently prosecuted them in 2013 when they were "Ultimate Appliances".:mad::mad::mad:

samanthaknd

Maybe send them a letter before action and see if that speeds things up

LadyDee

If you paid by credit card or Visa debit card approach your card company for a chargeback and they should reimburse you and chase Instock for the money.

j0nathon2

Not just Visa Debit, Maestro will be covered by charge back too.

A large number of charge backs can also cause the company's merchant account to be closed as no bank wants the liability.

lovelubiloo

This company has ceased trading ripping of lots of customers. Amazon outlet is still taking orders and so is instock on ebay, paypal is frozen and the instock appliance website has now been taken down

s98fw1

Ordered a £460 appliance on 27 May 2015 and chose a Saturday delivery slot on 6th June - most reviews at this point seemed good enough (this is now not the case!). Of course payment swiftly taken immediately and then the service deteriorated. Was informed that I would receive an email and text the day before to confirm the estimated delivery time and a call at 10am on the day to confirm more specific timings. Nothing arrived the day before. On delivery day I tried to call the company but they are only open 9.30-5pm Monday - Friday, so I called the courier company. The courier company said they take calls every weekend from instockappliances customers and they do not deliver on Saturdays - she said this happens week in, week out.. so why are instockappliances still booking delivery slots on a saturday and why are the courier company continuing to work with them! Had to wait until Monday (today 8th June) to complain and find the whereabouts of my goods - struggled to get through on numerous occasions from several phones and been redialling constantly - I was on hold for a total of nearly 2hr 45mins on Monday on various different attempts and still have not spoken to a single person - no answerphone to leave message - and in the meantime racking up a huge phone bill. To top all of this off - the website was taken down at the weekend and now way of contacting the company via email or webchat!! More and more reviews being posted and reported to my bank who have said they have had numerous calls about this company! DO NOT USE THEM. No means of contacting them to get a resolution or an explanation....

ThumbRemote

s98fw1 wrote: »

No means of contacting them to get a resolution or an explanation....

I think the explanation is given in the post above yours.

Hughsee

Ordered a washing machine from these crooks. I got what appears to be the standard no delivery on the 1st day and then the same on the 2nd day. I asked for a refund and was kept hanging on for weeks like everybody else. They kept lying, telling me that the refund had been processed but no refund appeared. I opened a case and reported them to Citizens Advice who advised me to write a letter to them. Some bloke called Scott phoned me following receipt of the recorded delivery letter and promised to do a manual refund, even phoning me back later the same day to say it had been done. This was a lie as with everthing with this company. Luckily, my credit card company has refunded my money by doing some sort of charge back on their bank account. The police need to be brought in. Does anybody know how we go about this?

wealdroam

Hughsee wrote: »

The police need to be brought in. Does anybody know how we go about this?

ActionFraud.

peterg1

Hi I'm also embroiled in the 'former' Instock Appliances debacle (£408 down for a non delivered fridge freezer). Anyway, never had to go through a refund process via an internet scam so for all you who are more knowledgeable than me...
Does anyone know how successful Paypal is at getting money back from these people, (made the cardinal sin of using my credit card via PayPal) I'm on about day 3 of their resolution process when they wait for the vendor/seller to respond. What happens if they don't respond (the former Instock Appliances) Will PayPal reimburse me?

wealdroam

peterg1 wrote: »

What happens if they don't respond (the former Instock Appliances) Will PayPal reimburse me?

Yes they will.