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Praise, vent & warnings

Archives for January 2011

Royal mail,oops !!!!!! Turpin
We sent our New Grandson his first Xmas card, nothing to posh or big 8x6 inches (ish) and like all my cards and letters I use 2nd class stamps. My daughter gets a letter notifying her there is an extra £1,19 before she can have it, bandits! what ever happened to the spirit of Christmas. Roll on privatization
Minor Asda rant
The Asda web site has the ipod I was after at the price I wanted to pay but I didnt want it delivered to my home. So drove to the store to buy it but was told its £10 more in store and I could buy it online and have it delivered to the store. Went back home to order it online but when I got to the payment bit, it said this…
annoyed at myself
just posted on another thread on this forum about not lending money, but have just made that very same mistake myself... housemate asked to borrow £5 bus fare. I only had £10, and left this out for her before I dashed out the door myself. She's gone to give me back the money, but has only given me £5 without bringing up…
annoying OH!
Other half is a knob! That is all.
Three uk/3 mobile indian call centres : Could they be bad enough to kill !!?
THREE UK/3 MOBILE INDIAN CALL CENTRES : COULD THEY BE BAD ENOUGH TO KILL !!? WELL ALMOST WITH AN INDIAN CALL CENTRE MANAGER HITLER : SANJIV GOPPIKAR ! CURRENT UK COMPLAINTS CONTACT DETAILS REQUIRED V.V. URGENTLY ! I am blogging with Extreme Urgency as we may have a serious fatal problem with possibly multiple fatalities..…
Zavvi customer service
Zavvi seem to be using their returns policy as a way of substituting goods [post payment] for ones which have not been ordered. I ordered a cd before xmas and zavvi sent out the wrong one [different artist, less disks, lower value]. I returned the unwanted item to them. They made me wait 20 days due to a failure to log the…
Blood donor service
I was wondering if anyone else had experienced any issues whilst trying to give blood. a while bad, I used to donate blood 2-3 times a year with no issues. However, I developed a latex allergy and was stopped from donating due to risk to myself, incase I was exposed to any latex. Thats fair enough I guess but now with…
In praise of the warnings
Dear All This message is in praise of some of the warning threads on this board. I went to the main site -> Shopping -> MegaShopBot -> and the item I was looking to purchase was found to be cheapest from Pixmania. So I did a search on this board before buying and judging by the many 'nightmare' and 'warning' threads about…
Poor customer service at Debenhams
I'd been eyeing a Phase 8 dress for some months in Debenhams in Ocean Terminal, Edinburgh and was watching as the price dropped and dropped. I was about to go buy it this week since I didn't reckon it could get any cheaper (already £100 off) but then I saw the offer posted in the MSE weekly email about a 20% off voucher in…
Customer service
Problems with Lombok resolved
house of fraser
i have just checked their website and it seems very annoying that they have put up their prices. items i bought last week, some online and in store have just had their prices doubled, its ridiculous. why are these stores allowed to do this? i obviously have these items but i am upset that some one would buy those items at…
Tesco clothing postal address
Does anyone know of a postal address for Tesco Clothing so that I can make a complaint in writing? I had an absolute nightmare with them- I placed an order on the 4th Dec and their couriers lost my parcel on 7th Dec... 10 phonecalls later (no joke) and after being promised a refund four times, it's finally appeared- never…
New Look - Farcical
I hate New Look...well the situation created totally by them. Prelude I have this great long sleeve, scoop neck, thin black top that is perfect for layering. I bought this from Dorothy Perkins and have been looking for more and possibly a couple in white too as they are so versatile. Unfortunately, they haven't had any in…
Parcel Force and the Post Office
I've suffered at the hands of Parcel Force whereby I used them to deliver ceramic items I sold on ebay. The goods showed up part broken and it wasn't until after I submitted a compensation claim I found out ceramics are on a list of exemptions for compensation. Funny thing is, if the item had gotten lost, they would have…
Distance Selling Regulations
Sorry if this is in the wrong section, but hopefully someone can answer my question. It's simply, what are the distance selling regulations regarding customer rights ? OK, bit of background. I bought a mobile phone from Amazon in October last year, though it was from one of their "marketplace" sellers rather than Amazon…
Curry's Whatever
I bought a Samsung TV in 2007 and took out a Whatever policy. The policy states that TV will be repaired in home. It HAS been repaired twice in home previously. Now fault has recurred and told they cannot repair it in home as not allowed to. If they take for repair I have no other TV and it could be gone for up to a month.…
feedback bathrommsuppliesonline and uk-plumbing
Hi, my name is Florent and i live in France. sorry for my english, is not perfect. I would like buying a Novellini shower on "bathroomsuppliesonline" and a Geberit Pushcontrol on "uk-plumbing" . The problem is that i don't find feedback and i can't pay with Paypal who is a security for me. Can you tell me if they are good…
Westin Gourmet
Just thought I should sing the praises of Westin Gourmet. And - no, I don't work for them, but I was terribly impressed by their service this week. I ordered some chicken, ham and chorizo and a ridiculously big gammon joint to cut up. When I checked out, there was also an offer of 1lb of John Ross smoked salmon for £8.50…
kfc
anyone had any problems with kfc service
NEXT courier returns - ? change in policy
Sorry if this has already been posted but wanted to alert others who, like me, didn't know. I was at the Post Office today returning Next parcels and the Postmistress told me that if you use the courier to return parcels now they will charge your account with £3.99. Not sure if this is just a new thing to me or if it is a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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