Parcel Force and the Post Office

MooBag_2

I've suffered at the hands of Parcel Force whereby I used them to deliver ceramic items I sold on ebay. The goods showed up part broken and it wasn't until after I submitted a compensation claim I found out ceramics are on a list of exemptions for compensation. Funny thing is, if the item had gotten lost, they would have compensated!!

That's not all. Of course, I should have been more aware as ignorance is not a defence however, when I went to a Post Office to post the item, Parcel Force was the only option they gave me. This was not my normal post office so I just took the option they gave not thinking to question it. Anyway, I subsequently find out the post office get extra money for you using Parcel Force. Can't say I'll ever use them as an option again!

With all that in mind, I'm going to have to provide a refund with nothing to show for it Unless anyone can tell me of a loop hole?? I live in hope. I did think of finding out the scientific coomposition of the items so that they couldn't strictly be classified as ceramic (Denby tea set) but perhaps that's being a little too anal!

CyCo_2

Well, considering they are Denby, they are more than likely going to be either Bone China or Porcelain, both of which are ceramics. Hopefully this will prevent you from spending too much time researching it's chemical composition

I think you'll just have to chalk this up to experience, unless of course you can prove negligence on their behalf.

soolin

You would almost certainly have needed special delivery to be covered by an RM service and that only goes up to 10kg at a cost of £21.65.

Unfortunately china/ceramics is expensive to send and you either pay the huge premiums or use a courier or you pack sufficiently well and gamble on standard post.

I sell a lot of china, glass, pottery etc on ebay and send it all round the world. I even sent a Victorian glass cake stand to Australia last summer. However I don't pack them myself as I had issues with a few items arriving with slight damage, instead my lovely DH packs them and they could withstand being run over by a tank. I was told that if you are happy to hold the parcel at chest height and drop it onto a concrete floor, then your wrapping is probably good enough.

MooBag_2

Thank you, both! I shan't be wasting my time this evening researching the compostion nor dwelling on it. Lesson learned.