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Cancelling O2 contract dispute
I've not used an old mobile phone I had for a year, and have been paying (daft, I know), however via their live chat, I requested they cancel and they didn't. Turns out - and O2 acknowledge this - the chat was cut off (by them, not me!). Am I liable for a refund of any more money I've paid to them after this date? The…
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Moving house, cancellation charges seem outrageous.
So I've been w/ EE for six months, paying £4.35pm on top of the original 12m line-rental saver deal thing. I now move into a house w/ virgin cable already al hooked up, so no use for the EE. I try to cancel and hear the termination fee governs not only about £30 for the contract termination but an additional £30 or so for…
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Spam calls
Got back from holiday to find 7 recorded messages from a robot wanting to put in a new boiler. I have registered for the phone preference service - what else can I do?
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Really simple line rental only
Mother in law rarely makes phone calls. Just had her bill and she only made 19 calls in the last quarter. We arranged BT anytime call package for her but this seems too much to pay now as she has virtually lost the trigger to make calls. It is costing her £22.99 pm including line rental plus 1571 so in total £74.22 per…
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A blow by blow account
I'm starting this thread to provide a record of my experience of moving my Broadband and home phone account, in the hope that it may be of some use to others. I've never changed this service before, though I do change other utility suppliers regularly. I shall try to be as factual as possible, recording good, bad or…
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Back To 118 Matters
Just read my plusnet phone account and found a 118*** number listed for a call of one minute (or less). 05.32am on Sunday 13 July. Cost of £4.14. It would seem that the number is included in the url (?) for several sites. I never use BT 118 enquiries. Looks like a massive scam. I'm awaiting Plusnet response on this one.…
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Phones still connected at new house
NB I'd posted this in house buying/selling but wondering if I may get more help here? So here's a strange thing. We're buying a house that has been empty for 4 years, rumour has it old owners (a business) went bankrupt. We're buying from a developer who bought the site, says no phones connected & definitely nothing in his…
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Dazed And Confused By Virgin Media/Mobile
Sorry this is going to be long. My current package is 60Mb broadband, TV M+, Phone XXL (Talk Mobile 10, Talk Unlimited, Call Displ, Fully Itemised Billing) - bundle Charges total £53.75, plus phone line rental of £15.99, all totalling £69.74 per month. I downgraded from TV L last September, but have been with VM for…
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Nuisance calls - target providers!
The present situation, where every device supposedly provided to target nuisance callers is circumvented, will never stop until the emphasis on campaigning is changed. The facts: :sad: TPS simply does not work anymore :sad: Call barring is ineffective and costs YOU money despite this :sad: Ex-directory also costs, and is…
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Anyone successfully haggled with BT line rental saver?
Hi all At the moment BT line rental saver is about £159 (compared to the Post Office at about £120 and Talk Talk at £141). I spoke to those wonderful chaps in India and they said they couldn't do anything about it, even after mentioning the above 2 companies and their prices. Did I select the wrong people to talk to ?…
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Bt deposit refund
:mad: when I ordered my bt TV Internet and phone over the internet I was asked to pay a £80 deposit which I was told would be refunded to my bank in six months. Now when I ask when I'm going to receive it there saying it's getting credited to my bt bill and not my bank. Anyone have any advice on how to get the money…
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plusnet and moving house
I recently moved house and asked my internet and phone provider (plusnet) to move my phone number and internet to my new home... this took a while and then when they did it they without telling me changed my phone number which ive had for over 12 years and use for my business which has been running for 12 years.... when i…
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Is this a good Sky deal?
So as a completely new customer just over a year ago I signed upto to 12 month sky contract with sports/movies/hd and extra room Family with Sports & Movies was £62 - with a Viewing Subscription Discounted of £31 so was paying £31 Then extra room £11.25 So for 12 months I paid £42.25 a month = £507 The offer has now ended…
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BT overcharges
Wasn't exactly sure where to post this but here goes... Currently the small company I work for is in contract with BT for our phone lines and broadband, but ever since I took control of telecoms in our business I believe we have been getting ripped off. We are stuck in contract till december 2015 (since dec 2010), and been…
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Thinking ahead
I notice that we are now coming into the time period when early migrators from O2 to Sky are reaching the end of their minimum term and need to renegotiate. Like, I assume, many others, my tv contract date is a number of days earlier than my phone and broadband , as the former was installed first. I don't watch much of the…
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Are Sky right to do this?
I have been a Sky Tv customer for over 5 years and it got to the point where a lot of their good offers were for new customers only and I didn't feel that they really gave a damn about their existing customers so I contacted them on the 30th June to cancel my service as I wasn't really watching many of the channels. The…
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wanted a house phone that records conversation
I am looking for a house phone that can record the conversation that is taking place and then you can extract the audio and maybe put onto a disc or youtube. I have a great little hobbie and would love to share this. Any ideas please.
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Sky now owns EE
I tried to get my sky bill down today, as with the increase it will be over £79.00 for broadband line rental anytime calls and just sky sports. I told them about the EE offer ( Martins tips 2 weeks ago) but the lady at Sky said, tough ! We own EE so you won't get a cheap deal there for BB and phone. So us OAPs have little…
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Ongoing OpenReach sagas - any OpenReach Engineers?
So, been waiting since April for a phoneline and internet to be set up - our neighbours have been waiting since December. Never managed to get a real explanation from anyone as to the problems even after getting the executive teams and local MP involved but finally things are moving. Last Friday finally got the phone line…
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TV License - statutory declaration
Hi Everyone, I was hoping to get a little advice on an upcoming court hearing which I have to attend relating to the TV License Company. First I just wanted to give a bit of background information on the situation and how this has come about. Just before Christmas, around the beginning of December 2013 I split with my…
