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Bt landline query
Hi I currently have a BT line coming into the house to the main BT socket, from there I have an extension cable running upstairs, across the landing and into a bedroom ,where it connects to my router. The speed of my broadband connection is poor and I think this may be due to the long extension lead. I was wondering if the…
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Post Office Telephone and Broadband - reviews
Anyone else tried the Post Office Home Phone package (£120 line rental per year if paid up front - free weekend calls? We're hoping to see cost saving by switching from BT and would be interested in hearing from other's who have tried this service. We havent opted for the broadband bit yet but would be interested in…
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Cancellation help with BT - 7 Day cooling off period.
Hello, I just wanted some advice. Basically we are moving house, so I phone my current ISP (Virgin Media) to cancel. He offered me a deal which wasn't any good to me. So my dad went and bought a BT line. This was on 30th Jan. They said the phone line will be ready next week (6th Feb). They fitted it and all is working. But…
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Leaving BT After Many Years
I responded positively to a BT marketing letter back in February 2011 offering a discount on unlimited UK calls and free Caller Display etc. On each anniversary my plan was renewed on the same basis without quibble. I just noticed my January bill had quite a complicated calculation concerning the unlimited UK calls which…
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Plusnet and use of override providers
I am thinking of leaving BT for my phone service due to all the price changes for rental and the 1571 and caller ID service. I am considering moving to Plusnet who is already my broadband provider. I currently use 18185 for daytime and evening calls. Does Plusnet allow the use of the 18185 service and other override…
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BT verbal contracts. Unsure if mis-sold
Hi, back in August we received a phone call from BT saying they wanted to update our information as we were still registered under a wrong name. During the phone call they asked about renewal (it was due) and we agreed to roll the contract on over the phone. We were sent an email confirmation of the details requiring…
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Help please uk landline to uk registered Mobile in brazil
Could someone please help me , I have a friend staying in brazil for several months and I would like to call her regularly to make sure she is ok , she has her mobile with her and I have called her via my home phone but would imagine the costs are massive , is there a cheaper way to contact her , I have looked in Google…
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save "override provider number + destination number"
Hello there Say I wanted to make a phone call using my home phone or mobile using an override provider. When you do that, you dial the override provider (0800 number) - then listen to the message - then enter your destination number (like 3 steps). Does anybody know how to save (android phone/home phone) the combination…
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Your BT Bill
Hi I just want to check with someone else on the forum if my bill has been charged correctly. BT has been causing me problems all week (scrap that all year especially since I bought this upfront line rental deal). To the point that I need a second opinion, as everyday they invent another problem. :mad: Its complicated by…
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Nasty phone calls
Can anyone offer any advise please. A couple of months ago I started getting a lot of silent calls with witheld nos which just hang up, these are mostly late at night early hours of morning. I then got a horrible message left on my phone. I contacted phone provider and police and the message was traced. However the number…
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Changing broadband providers
Hello, I am currently with Talk Talk for phone, broadband and tv, and still have 17 months left of my contract. I know sky is better and would like to go with them. I can't however join sky while i have my current provider to pay. Is there a way that a provider can buyout another provider without me paying two contracts?…
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Thinking of leaving BT, who next?
I am looking into changing from BT to another provider for calls only, broadband not needed. Which provider can be relied upon, one who charges what has been agreed? Fortyfoot
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Problems With BT
Hi, On the 18th January I had an email from BT about stopping our service. I have no idea how this came about but phoned them immediately but as it was a Saturday was told to ring them from 8 am on the following Monday. this I did and was assured that it was a mistake at their end and they werent going to cut us off. Last…
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Help with BT and their awful tech support
I have had intermittent boradband for around a month and on the 25th Jan it finally packed in. The homehub died but I managed to revive it and I get an internet connection for around 30 minutes on and then off for 30 minutes where the homehub needs restarting. The wifi doesnt work at all and only one ethernet port works.…
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MSE News: BT told to refund callers over unclear 118 500 directory enquiry charges
"Callers who've rung BT's 118500 directory enquiries number since September 2011 could be due a refund..." Read the full story: BT told to refund callers over unclear 118 500 directory enquiry charges Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read…
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Why are BT so incompetent? New Order Shambles!!
I looked into switching providers (from PlusNet who I have been very happy with) only after looking into Phone and Fibre Optic broadband packages and seeing that BT had the best offering at the time (with line rental saver, free £100 Sainsburys gift card and free BT sport channels taken into account). I received the MAC…
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BT charged us for their own technician's fault
Hello everyone! I bought our new built house in the end of July last year, and asked BT to come to connect our landline and broadband in August. The engineer came and tried to find the main point in my house. He started with the kitchen, and then he went out, after a while, he came back, and then started in the living…
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BT Phone & BB Min Contract Finishes Today
BT Phone & BB Min Contract Finishes Today :j Actually I can't complain as the service has always been excellent even when there has been issues. But at the end of the day it is heck of an expensive to have a landline and BB especially out of contract and there will be no sign of Infinity here for years. Just old fashioned…
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Faulty BT line for 4 months, that they simply won't fix
Hi everyone In November I switched from Virgin to BT, as I was unhappy with my internet service. After making the switch, I found out that for BT had only taken control of my phone line, not my internet. To make things worse, my phone line doesn't work properly. While I can dial out with it, any incoming calls go through…
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BT fined over Directory Enquiries - Get a refund
Fleeced by BT directory enquiries: BT fined for overcharging on £2.40-a-minute line Customers kept hanging on the line, unaware of the cost Many of the victims are elderly or vulnerable, watchdog says One customer ran up an £81 bill on 118 500 calls, it is claimed Read more:…
