MSE News: BT told to refund callers over unclear 118 500 directory enquiry charges

Former_MSE_Helen

"Callers who've rung BT's 118500 directory enquiries number since September 2011 could be due a refund..."

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BT told to refund callers over unclear 118 500 directory enquiry charges



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jk0

Could MSE suggest a phone number to ring from networks other than BT?

BT customer service is contactable from such phones on 0800 800150. However, you then get to talk to a machine that won't put you through unless you can tell it your BT phone number!

jk0

Okay, finally got through by putting my old BT number in.

The number for refunds is 0800 202 82 44.

They refused to refund me, as I was unable to tell them the date, (in 2012!) that I used the service from my PAYG Orange mobile.

boo1965

I hadn't checked my last bill until today and found I had been charged twice at £7.77 and once at £10.16 for calling 118 500 in July.


I did NOT know I could be charged at a premium rate.


I thought its was part of BT as adverts and Google suggested.


I called and complained to BT and was told


" You dialled from your phoned so its your responsibility to find out prices of calls before you call them"


They gave me a complaint ref No telling me that they will deal with it as soon as.


I can only think of one word to say to that, but I'm a lady so won't.


I have a medical condition that gets worse through worry and confrontation so this is not helping.


If I could move from BT I would be have been told that to get out of my contract I'd need to pay £176.35


Has anyone had a similar experience as this.