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BT cancellation/freeze advice
Hi, i am in the process of buying a new house however it will not be finished until may, in the meantime i am moving in with family to save money however i have only recently (august) taken out a renewed internet/tv/calls package with bt. I have heard there is no way to freeze the account for that length of time so…
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Talktalk contract breakage has EXTRA FEES :O
Hello! I'm currently mad about this talktalk service and switched to virgin media, with talktalk willing to cancel my contract for free; and they've done that. HOWEVER, they have put a "premium self install kit deferred fee" ; researching this "install kit" leads to the so-called "FREE" youview box; this is not a free…
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International calls from landline(mobile and land)
My mum needs to make calls to irish mobiles due to family sickness and also calls her sister in USA a lot. She uses a phone card for the American calls but is there anything she can get to reduce the costs of calling irish mobiles from her landline?. This shouldn't go on for a long time so some solution to cover these for…
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Cancelling BT services.
I'm about to cancel my BT services. It looks like they are going to want me to continue to pay for another 30days. 1. Is that generally accepted as reasonable? 2. If I tell them to stop my services, and cancel the direct debit order, how will I fare? Will they sue me, how much will I lose if they do? edit: I'm way past the…
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Master Socket Question...
We have recently moved into this address and are in the process of redecoration. Where the BT Telephone cable enters the house and into a NTE5 Master Socket the cabling and the socket are pretty tatty to say the least, my question is.. is it legal for me to replace this NTE5 master socket myself or do I have to call out…
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BT Cancellation costs
My advice to save phone and broadband costs. Do not sign up with BT. My mum has been with BT for calls and broadband for the last 12 months, with practically no broadband for most of that time. despite promises to sort out the problem. A lot of nothing for £15 a month! Not wishing to take on such a big company , we waited…
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0844 Call costs
Does anyone know the cost of calling 0844 338 0488 from a bt landline?. Thanks.
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HELP with new phone!
I changed my mobile from a push button to a smart phone It is a NOKIA Lumia 520 I have never used the previous phone just for texts and calls. My use was low only about 55 minutes a month and the texts were low no also but unlimited. The Guy was not pushy and said I could get a retention price instead of £10, 80 a month to…
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BT customer service shambles
What a shambles BT is. After numerous calls to sort out an error with their billing and eventually speaking to a supervisor in India, I am STILL waiting for a refund of £19.50 to be applied to my account 2 bills later, despite a confirmation text. Simply getting through to the right person to speak to is a gamble. My…
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Switching from BT
Decided to switch from BT to Sky for landline and broadband. BT offered us free fibre last year so took up the offer knowing that there would be a strong possibility of a price rise at the end of the twelve month contract. Latest bill came in last week showing the infinity 1 broadband credit of £9.35 per month would finish…
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Talk talk cancellation - poor service. Please help
I was wondering if someone could help me. I have been a talk talk customer since July. Since then my service has been intermintent to the point where it stopped working at all in August. I called to complain and they sent out two engineers (one bt and one of their own) the line came back and worked ok for a day or so and…
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BT wil not respond to disconnections
We've been having problems with the quality of our BT line for years and most engineers regard the source as the exchange. Calls are directed to someone else's answerhone, we get a crossed line or there's a message greeting callers to say that the line is not in service. In the middle of calls, we get disconnected…
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Monitered alarm no asdl filter
Hi all I am a new member, took me a long time to find the new post button but now I have found it here is my question My friend is 80 years old and just started to enjoy the net but has been having problems internet dropping out. After a lot of checking the problem is his monitored alarm that does not have a filter fitted…
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MSE News: UK joins transatlantic crackdown on 'spoof' junk calls
"UK regulators are teaming up with counterparts in the USA and Canada to crack down on 'spoof' calls from telemarketing schemes...." Read the full story: UK joins transatlantic crackdown on 'spoof' junk calls Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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BT : How to Apply for proper compensation
I have had a BT fault ( broadband going off every night needing to be rebooted and my TV always scrambled ) for a month that was finally fixed Saturday . Fault proved to be simply that my Broadband box was giving up the ghost ( engineer said that he did know how it had lasted so long ) . 10 minute switch out and fixed . My…
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BT, OpenReach and teleco's
Someone made this comment on another closed thread. There seems to be confusion surrounding BT, OpenReach and the relationship between these companies. Many think they are one and the same. There's also a misconception that BT customers get preferential treatment by OpenReach in terms of faster line installations and…
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BT SmartTalk new terms?
Does anyone have information about the meaning of the wording in the revised terms email which refers to Smarttalk and the 60 minutes of free calls mentioned. I have not tried to speak to anyone in BT as yet. Thanks
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Sky complaints
Are Sky just generally rubbish at responding to complaints? Its been about 6 months now of trying to sort out there false selling over the phone. We had some money reimbursed but we have no idea what for and what is happening. I sent a letter as they said to request a copy of the phone log and haven't had the forms. I have…
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Wall mounted cordless phone
I currently have a conventional wired answerphone and I'm getting cheesed off with constantly replacing the handset cable. Can you recommend a cordless phone that can be wall mounted without sticking out a long way?
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BT started charging me for anytime calls after 18months.
I moved house 18months ago (march 2012) I had called BT up the month before to arrange everything, getting my phone and internet connected at my new place. They promised me phone line, broadband and anytime calls for FREE. They told me my bill would always be £36 plus whatever calls I'd made to mobile numbers. When I got…