Monitered alarm no asdl filter

joatmonpap

Hi all I am a new member, took me a long time to find the new post button but now I have found it here is my question
My friend is 80 years old and just started to enjoy the net but has been having problems internet dropping out. After a lot of checking the problem is his monitored alarm that does not have a filter fitted
rang alarm people and was told that he had to purchase there filter for £25 plus the cost of fitting is this alarm system
illegal if it does not have one fitted or is it not fit for purpose
does anybody now if he is entitled to get them to fit it free
He pays a lot of money for contract
Can anyone help
Thant you

Buzby

No - if remains his responsibility as he altered his line status by getting ADSL imposed on it. The fee seems pretty reasonable for a site visit and an module to make it work - check that the firm is only going to charge £25, and not a site visit plus installation charge (which would be normal).

chanz4

any filter will do the job, as all the alarm is doing is using the phone line

joatmonpap

Thanks for the replies Buzby and chanz4 will purchase a filter and fit
it myself as I think the intention was to charge a callout fee as well as filter price of £25
I do think as the internet is used by so many people the alarm should be equipped not to cause interference especially by an alarm monitoring company

forgotmyname

Lots of people have cable connections for their broadband so filters are not required.

No broadband on the line when they installed the alarm and customer didnt request filters be fitted just in case.

So why would they spend money installing something that may never be required.

Much cheaper for them to install it later and bill you.

Buzby

chanz4 wrote: »

any filter will do the job, as all the alarm is doing is using the phone line

No it will not.

A NACOSS alarm has to be hard wired* so there is no possibility of 'plugging one in'. The filter needs to be internal to the alarm panel.

* for reasons that should be obvious - it cannot be circumvented simply by unplugging from the socket and disrupting the connection, by accident or design.

ValHaller

chanz4 wrote: »

any filter will do the job, as all the alarm is doing is using the phone line

Alarms, if the job is done properly, are hardwired in as I understand it. So a proper hardwired filter eg http://www.run-it-direct.co.uk/ADSLfilterhardwired.html is required.

joatmonpap wrote: »

Thanks for the replies Buzby and chanz4 will purchase a filter and fit
it myself as I think the intention was to charge a callout fee as well as filter price of £25
I do think as the internet is used by so many people the alarm should be equipped not to cause interference especially by an alarm monitoring company

If you fit a filter, you wil have to disconnect the alarm. Expect to trigger it ..... Hence you probably need a callout.

kevin_M

depends on the alarm. some when the phone wire is disconnected will just set off the alarm. (enter disarm code and leave the fault on the display). gardtek etc

fit the filter. Set then unset the alarm and fault code cleared.

Only alarms like national expensive providers (will not name names) require the engineer code to reset. this can also be bypassed sometimes depending on the unit type by disconnecting mains and backup battery then re-connection.

So first question is really what model of alarm is it