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BT upgrade calls - am i being overly suspicious?
hi all.. I'm a cynic and proud of it :) anyway i got a phone call today which went dead instantly, followed by a recorded message saying 'We are ringing on behalf of BT, just tried to call you today about your phone bills, but we are unable to connect you to an operator, you can either wait for us to call back or ring 0800…
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Moving Back to BT from Talk Talk Advice Needed
Hi, We are currently with Talk Talk for our line rental and calls but we want to move back to BT due to Talk Talk's rather poor customer service. The only problem is that we owe BT some money that we were disputing due to some issues we had, will be still be able to move back even through there is an outstanding balance?…
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BT phone £18 cancellation fee
My parents have been with BT (phone) for 10's of years at the same address and have just moved to plusnet's product. They have just received a bill for £18 from BT which is described as a cancellation fee. I don't believe that this is correct - I can only find links on the internet talking about early termination charges,…
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New BT bill - old charges for Option 3 and charges for BT Text
I've just checked our latest BT bill online and notice, with displeasure, that we've been charged the old Option 3 call plan charge of £7.95 a month rather than the new £5.95 a month from the 1st of April (they bill in advance for these until the 31st of May). We signed up to a new 12 month contract for Option 3 on the…
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orange second line - phone
I have broadband via Orange - so am now looking for a phone to hookup to the second line through the livebox. If I buy one of the phones that is skype ready - will I be able to call using skype through the livebox? anyone have any thoughts/recs on the skype ready phones? TIA
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Moving house - how quick to be up running?
Just a quick query, hope someone can help. I am (hopefully) moving house on the 4th April. The vendor I am buying from says there is no phone line currently working, or BT box in the house. I (from experience) am aware of BT charges for sorting the line out. What I am wondering is, if I call BT tomorrow, to inform them I…
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Talk Talk and Discount Dial
Hi all, I get charged a 6p connection fee for calls not covered by my Talk Talk Call Plan, this includes Mobiles and 0871 numbers..... If I use Discount Dial to call a mobile in the evening, I will pay the 6p connection fee still and then 6p a minute as opposed to Talk Talks 7p a minute is this correct ? And does anyone…
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Choosing a phone number for a new line
A few years ago, we had 2 lines in our house. Then we cancelled one and the number is still not in use. We now need a second line - can I request the old number again & is there likely to be a charge made for this? We're with Virgin Media.
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Moved House
Apologies if the answer to this is in the forum already, woundering if someone can help me. I have just moved into an ex-council house, the previous owner had a phone line installed, we have plugged in a phone, there is a dial tone, but we can't dial ot (which I understand, is because we don't have a BT account) Do I need…
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Virgin Media to BT phone & Broadband
I'm paying £47.95 for 2 lines + 2MB broadband with VM at present. I'm considering swopping to BT lines and then getting a better deal on broadband. I'm hoping this is possible. But what will happen to my current VM e-mail address, etc? Any advice gratefully received! Emmavix
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line rental query
Hello, I am looking to get Sky and obviously need a phone line in order to get this. Is BT the best option to go through this? Thank You in advance
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Sky line rental
Has anyone switched over their line rental to sky?.Just noticed they are now offering this.Any views on them(customer service/quality of line etc)?. Cheers........Neil
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0844 charges clarification needed
When using 0844 access numbers to dial abroad, am I right in my understanding that the BT 5p a minute charge ends as soon as I'm connected to the number abroad after which point I then pay the international price per minute by the dial provider company? I understand that you get charged by BT from the minute (second)…
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light user ended ,what are the options
my aunt was on the light user scheme for years , she had now being taken off it ,what are the best options for her . She is 80 years old and does not have a bank account to pay by DD or email for online billing .I read somewhere something about BT basic ? maybe suitable for people on benefits /pension credit . What are her…
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0905 emergency number help
Not sure if this is the right board,but any help would be appreciated. I have been trying all day to check in online with Ryan air,but keeps bringing up error message at last stage. The only way I can contact them over the bank holiday weekend,is on an 0905 telephone number at 1.40 euro per min -would anyone happen to know…
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From BT to TESCO
Hi, Ive been with BT for 7 years but have just decided to leave and go with Tesco home phone, only because i make alot of calls to mobiles and Tesco seemed to be much cheaper for mobile calls. Has anyone had experience with Tesco home phone.... good OR bad?
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Checking a disconnected BT line
My son is moving into his first home next month. The current occupiers have Virgin Media for TV and telephone. My son wants Sky and probably their broadband as it's cheaper and Sky have Sky One which he wants. There has been a BT line into the property as you can still see the telephone wire from outside. I don't know how…
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Best for gran?
Can I just ask for advice? Lady in 80s living alone. V low use of phone but does phone Austaralia once a fortnight and can be on for an hour. Wants to change to provider which allows direct debit payment.She is about to move to BT but I was wondering if here was anything more suitable for her. Thanks
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do we get free calls on bank holidays?
just curious. does anyone know if Virgin and/or BT's inclusive calls package for evenings and weekends include bank holidays? i.e. if i made a call toda and on monday during the day, will it be free or charged at the normal daytime rate?
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To withhold number or not..
Our telephone number is always withheld (our choice),but is it possible to prefix it with a code occasionally so that the number is shown?
