New BT bill - old charges for Option 3 and charges for BT Text

far

I've just checked our latest BT bill online and notice, with displeasure, that we've been charged the old Option 3 call plan charge of £7.95 a month rather than the new £5.95 a month from the 1st of April (they bill in advance for these until the 31st of May). We signed up to a new 12 month contract for Option 3 on the 17th of January that stated we'd be paying the standard Option 1 price for 3 months then £7.95 a month for the rest of the year. However, upon reading several threads on this board and even getting confirmation from someone at BT Customer Services, I was assured that despite the fact we were in a contract, we'd be charged the same new Option 3 rates as anyone else. Has anyone else had this who's still in a contract for Option 3? Annoyingly we've also been charged for texts and those will need to be refunded too :mad:

Drunkstar

The prices dont change until April 1st, so the next bill should have the refunded ammount on.

Texts, I have no clue. Sorry.

far

Someone on 150 confirmed the new charges for Option 3 will apply from the 1st of April as you said so pro-rata credits will be made on the next bill. The text one is more confusing however. A credit has been made to my account to cover the cost of these but the person I spoke to had no idea why I was charged or how to prevent it again next time. I checked Order Tracking and that does have an order dated the 18-Jan-2008 for "BTT Opt 3 Text Bundle 200 Free" so it does seem, technically at least, they have been set on the account properly yet even when I check Recent Calls, I am always charged. I did alert BT to this problem before this bill arrived and I was assured that credits would be made automatically on the bill but clearly this was not the case. Other people who have Option 2/3 say their Recent Calls show texts as being charged at 0p (unlike me) so clearly something is wrong here