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Mobile Provider Overcharge or Not?
I have recently been charged around £50 for using my mobile broadband sim in my phone and using the phone as a personal hot spot. The phone company is saying that these charges are valid because the sim is a mobile data sim and I used it in a phone. The reasons I would have to dispute this are as follows: I have used the…
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Using a phone in Singapore
Hello. I am going to be studying abroad in Singapore for an academic year as part of a study abroad program but I currently have a phone contract which has about 18 months left. Using my contact over there will incur loads of extra charges but cancellation will cost over £200. What shall I do?
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Apple Airpods through the wash
So one of the kids threw my Airpods into the washing machine They now seem to work intermittently, having been dried out Is there anything I can do to repair them, or should I just accept defeat and bin them?
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New PAC rules 01/07/2019
New OFCOM Mobile Auto Switching Regulation What is it? A new process for consumers to request single number PACs. They will be able to request the following by sending a Free SMS: ▪ 65705 for a PAC ▪ 75075 for a STAC = a code to be submitted by the gaining provider which will terminate on the specified date with the losing…
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Iphone XS or Samsung Galaxy s10
HI all, Need your help if you was choosing between the two phones which one would it be? Thanks.
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Crafty Vodafone.....Check your Bills
Just to for warn Vodafone customers to check your new bills after taking out new contract or upgrading regarding the Secure Net. I renewed 2 contracts recently as in 18/05/19 and part of the plan included a Free 3 month Trial of Secure Net. On both recent bills the secure net is due to end on 24/06/19 and will be charged…
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What sim is better abroad?
Next month I'm going to go to Europe. What sim it's better to take. I'm not planning to talk too much but I'm going to use the Internet a lot, Facebook, WhatsApp, etc. What is your advise?
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SKY SIMs via displays in shopping precincts etc
There is a SKY display in my shopping precinct, basically I suppose to sell SKY contracts for Films/Sports etc but the staff are trained in everything, so its useful if you have any queries. I'm switching my not-smart phone to SKY for £4 a month. Unlimited calls and unlimited texts with some data (as my phone is an old…
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Mis-Sold mobile contract
Sorry that this is a long one, but it's been going on for a while and I'm out of ideas. Any advice would be appreciated. I've been a customer with Three for a long time (over 10 years) and they've always been good. However, they're now causing me a lot of grief! In October I renewed my contract for £39 p/m, unlimited…
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uSwitch and three new contract deal issue
Hi, Hoping someone can help. I saw a deal on uSwitch for a contract with Three for a pixel 3xl which came with a free Acer Chromebook and a£25 voucher. After completing the order I haven't heard anything about the offer. I contacted uSwitch who said it was Three who gives the deals. I contacted Three and they say it's…
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Using data in USA
I am going to buy a SIM card as advised on this website to use data abroad and put in spare phone. Presumably I can’t use the data on my own phone as well as it would download messages etc at same time and then that would cost me money. So keep data roaming off at all times is that right? Secondly I am worried because we…
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EE/Microsoft Charges
Recently been billed by EE for over £370 worth of Xbox charges, for which have not come via our family Microsoft account. Having spoken to Microsoft they confirm these we're charged on my daughters mobile via an account in the name of "Ahmed" but due to data protection could not pass on any further information. Advised me…
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*Any company that designs and builds a phone can use Android’s mobile operating system
*Any company that designs and builds a phone can use Android’s mobile operating system because of its open source nature* So this implies that Huawei could still install updates of Android even on their later models. Am I missing something?? Evening Standard: Huawei Google ban news: What does the Google block mean for…
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Roaming
I'm currently in Lanzarote, and this is the first time I've 'roamed'. I'm with Virgin and I'm currently connected to Orange. The phone is operating as at home, but I've now had a voicemail and when I attempted to get it, I got a message saying that this service wasn't operational, or words to that effect, and that I should…
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Just got Huawei on contract
Last Monday. Bought in store Carphone warehouse on vodaphone. They say no cooling off with vodaphone. Ive argued they can't guarantee phone will be fit for use for duration of contract. I just want to swap handset. Any advice? Their in store and customer service all say different things. They outright refuse. If no way…
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stolen second hand phone
Is it possible to bar my phone if stolen? I bought an iphone 8plus from music magpie. No idea who it was originally registered with but I used an EE sim. It got stolen but my sim has obviously been taken out as goes straight to vm. I did ask music magpie for original provider but they said due to data protection they…
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Getting a new Pay as you go phone
My husband is in hospital and his old Samsung Pay as you go phone has stopped working. I don't know much about mobile phones. Is it possible to take the sim card from his old phone and put it in a new one? Would that mean that all his contacts list etc will be transferred to the new phone? Does a new phone come with a sim…
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Out of Contract
My wife has just tried to cancel a mobile wifi we had through EE. Unfortunately the call taker couldn't understand her as she has a severe speech impediment as a result of a neurological condition. The account is now locked because the security questions were apparently answered incorrectly. I was passed the phone by a…
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Post your best 5G network deals ( EE go live 30/05/19 , Vodafone 03/07/19 )
EE are launching their 5G network on 30/05/2019 https://ee.co.uk/why-ee/5g-on-ee/5g-uk-coverage In London and a few other cities. Vodafone on the 3rd July O2 and Three a vague late 2019 with no form date Please ONLY post the cheapest deals, can be a network package or purchase of a SIM free phone and a dim only contract.…
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Whatsapp Voice call problems
I have always found that Whatsapp voice calls can be problematic. I use the Whatsapp voice call on a smartphone and the written messages send ok. I'm usually using good speed Wifi, so it's definitely not the internet signal. But I find the Whatsapp will either not connect using voice, or the calls will just drop off. It…