Crafty Vodafone.....Check your Bills

linzi299

Just to for warn Vodafone customers to check your new bills after taking out new contract or upgrading regarding the Secure Net. I renewed 2 contracts recently as in 18/05/19 and part of the plan included a Free 3 month Trial of Secure Net. On both recent bills the secure net is due to end on 24/06/19 and will be charged £1 thereafter. I have also noticed the same thing on the other line I have However, they have charged £1 for secure net and taken only £0.97p promotional offer off?????. This promoted me to check my previous contracts and behold, I was actually only given 1 month free trial of secure net and was charged £1 the following month. I have since had this back as it was sold wrongly in the first place but not the point. Its only a few pound & pence but if this is done to every customer who cant be bothered to query such a small amount, it all adds up to extra profits. CHECK YOU BILLS AND CONTRACT START DATE.

mobilejunkie

Checking bills is something a lot of people don't bother doing - and should. Especially with Vodafone. It's common on here for people to only realise they've been paying years for a contract they thought had ended and then complaining when it was there own negligence - firstly in failing to understand how contracts work, secondly for not checking their bank account regularly.

What you have pointed out is the tip of the iceberg and a drop in the ocean compared to many. At least you're on the ball, but the advice and warning applies to a lot more than just Vodafone contracts.

linzi299

Totally agree I've become analytical with all contracts, by the time I have read the terms & conditions the offer is over. And I have to start reading another. I pointed out Vodafones calendar mistake on 3 months and they are adamant its finishing on 24th June??? Ive hit them with a hard email that I can legally cancel my contract as I have been mislead as they now include the 3 month FREE trial of Secure Net as part of a package try getting a package without it being included. Also I am within my 30 days cooling off period

mobilejunkie

Not sure about that; I took a Vodafone contract in early October via a dealer and the free 3 month Secure Net wasn't mentioned anywhere (I print everything off at the point of sale so I know exactly what I - and, more importantly THEY - are signing up to; I always assume I will have to hold them to account afterwards so will need written proof).

I only discovered it because I checked my first bill and it mentioned the 3 month force-fed trial - which I duly cancelled before the three months were add. Vodafone then tried to explain why it was vital to have it but I cut them short immediatley and insisted on cancelling.

forgotmyname

Yep they added the Secure net to several of mine and several times.

Over 5 months into a new contract they said it was a 3 months free trial. So why have you only just started to charge??

Then it clicked I made a post on here and told then to cancel that right away I dont want the free trial either.

They started charging on another contract also, got £25 knocked off my bill with that complaint.

linzi299

I have just had my new bill and behold they have charged me £1 for secure net. I only took out the contract on 22nd May and they gave me a 3 month free trial. Even after the complaint via resolver which they informed me that an advisor would be in touch within 2 days. (28th May) I have had to escalate my complaint again via resolver so fingers crossed I hear something.

mobilejunkie

Don't leave them too long or you may not be unable to uncross them.

Mr_Singleton

mobilejunkie wrote: »

Checking bills is something a lot of people don't bother doing - and should.

But why should they have to? Maybe companies shouldn’t be allowed to hide things in the small print!

mobilejunkie

Mr_Singleton wrote: »

But why should they have to? Maybe companies shouldn’t be allowed to hide things in the small print!

They shouldn't; but better to live in the real world than cloud cuckoo land in my experience.