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Flight delay compensation

Archives for September 2019

Can you claim compensation for delayed Thos Cook rescue flight?
On a package holiday and my CAA rescue flight has been rescheduled for 24 hrs (so far) after original TCook departure. Holiday co Olympic are putting us up overnight in accommodation but am I likely to be able to claim flight compensation or make insurance claim?
Tui Flight Delay 2 months no result
Hi, Our flight from Corfu to Manchester with Tui was delayed by 4h 42m back in July. It was a night flight and when we got on the aircraft (already 1.5 hours late) the pilot explained they had missed their take off slot and been running behind schedule for most of the day as they had to return to Leeds that morning with a…
Opodo - Worst service EVER!
Worst Travel Agent I have EVER booked with. I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless ‘customer service’ representatives. Each person says a…
Missed flight due to illness during 12hr flight delay period
This might be a tricky one, but I hope you guys can give us some guidance. In brief - Flight delayed for 12.5hrs - wife then took ill - couldn't make the later flight - can we still get delayed flight compensation? The story..... Our homeward bound TUI flight from Majorca was delayed 12.5 hours last week. We were all…
AviationADR.org.uk - Not updating my case.
Hi, Is it usual for AviationADR to be slow in actioning cases? I had a delayed flight with Wizzair in July. I complained direct to the airline claiming compensation under the EU directive and got a standard response rejecting the claim saying that it was due to commercially sensitive issues beyond their control. I then…
Thomas Cook help
Hi, my girlfriend and I were due to fly from Belfast to Turkey on Sunday 22nd Sept. The full package was booked through Thomas Cook. Obviously it was all over the news that they were going into administration. We phoned the hotel who advised us not to travel. On Monday they went bust. I now have the ATOL claim form but 2…
Klm
My klm flight in 4sept was delayed so missed connection at Amsterdam. They rebooked us on flight Amsterdam to Munich with connection there to Budapest. Flight to Munich very delayed leaving Amsterdam so arrived there just too late to make connection to Budapest and were told that flight was overbooked anyway so wouldn’t…
Austrian Airlines Delay - Initially Technical then weather
Hi all, wondered if anyone had advice on this one: We were due to fly out of Vienna to Brussels then onto Edinburgh at 5.30 pm on 29th August but were delayed by technical difficulties with the aircraft for more than one hour. They even said it was with the RHS engine. Once we got on the plane after the 1+hour delay then…
Lufthansa compensation
Have received offer of comp after complaining to Lufthansa. They want among other details of bank etc my photo I.d. But then also a separate photo of me? Anyone else been asked for this? The offer comes as an attachment to an email from them but when open the attached it’s just written on plain sheet of paper, no Lufthansa…
Can I claim compensation ? Help needed
hi , flight from Malaga to London city airport was delayed by two hours as the flight was late coming from Manchester to Malaga. Then because city airport closes at 10 on a Sunday our flight was diverted to stansted . So although the flight itself was 2 hours late there no way in hell we would get from stansted to city…
Cancelled flight Easyjet - advise please
Hello, we were due to return from Mallorca to Bristol on Friday 13th (!!) - our flight was cancelled due to bad weather. (our flight was due to leave at 2pm but the airport had reopened its runways by 11am and it was blue sky. so not sure why we were cancelled rather than delayed) But Anyway.... We stood in a queue for 4…
Aer Lingus Dublin - London - Las Vegas.. Delay caused missed connecting flight
Hello Little confused with all the different information online so looking a little guidance. We booked a trip via Thomas Cook to Las Vegas flying from Dublin. Our flight tickets showed us we were fling with Aer Lingus via British Airways. We had a flight out of Dublin to London on the 4th but that flight was delayed due…
Airline saying they weren't the operating carrier
Hi all, would appreciate some sage advice. I'm pursuing a flight delay compensation. I wont go into the finer details of the delay, but ultimately I bought tickets via Virgin Atlantic website, including flight VS6872, Toronto to Amsterdam. On the email confirmation, it clearly states the flight is operated by KLM. The…
Jet2 compensation?
Last month my family and I were set to spend 4 nights in Malaga using Jet2 to fly us there from Leeds on Sunday evening. After some delay we were told that due to operational reasons they could not fly the original plane but had managed to secure a smaller one but as a result 64 of us would be unable to fly. They took us…
Flight delay caused by sick pilot
Hi, I was wondering if anyone knows the rules with regards to a delay being caused by a flight being diverted to offload an ill pilot and arriving late to collect my family at our airport....in turn causing my flight to reach its destination over 3 hours late? Any feedback would be greatly appreciated. Thanks
Flight Cancelled and Rebooked flight wasn't possible
Any thoughts on our case would be really appreciated! Apologies if the saga is long! We were due to fly Toronto - Frankfurt - Stuttgart with Lufthansa at 1830 on 3rd Sept. While waiting at the gate, the pilot came out and said the flight was cancelled as a bird had flown into engine 2 during landing. I understand this is…
Baggage car struck plane - airline says not their fault?
So as we were about to board our flight back from Mallorca I saw the baggage car puncture a hole in the plane. 😁 This resulted in a delay of 4 hours. Tried to claim but they said no, it wasn't their fault as the baggage car driver wasn't their staff. Should I just give up?
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Connection flights not taken
Hi Sorry for posting in general thread- I’m not entirely sure if I can claim and if so who against We flew to San Diego via LAX a few weeks ago. Me, my husband, 7 children and 70 year old parents - so 11 of us We booked through netflights and and as there were so many of us they did it in two separate bookings. So me,…
EasyJet avoidance of Resolver or should I go direct?
I've tried using Resolver to log a flight delay compensation claim with EasyJet and they have responded this morning asking me to contact them direct on the basis they are not allowed to respond to the resolver email address as its different to the booking even though I provided the actual booking reference email address.…

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Flight delay compensation

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