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Energy

Archives for May 2022

Households don't pay council tax in Northern Ireland.
Just read this in the discuss n the council tax rebate. Northern Ireland do pay council tax.
Energy Supplier Transfer Problems
Hi, I wondered if anyone could help me try to sort my mother's energy supplier transfer issues. My mother is a vulnerable adult, in terms of mobility, who lives a low-tech, low income lifestyle. She had a problem with PFP Energy in July 2021, which she attempted to resolve, by letter and phone, providing great detailed,…
Gas meter installs
Hi does anyone know which utility company get install a new gas meter quickest in a property when applying 1st time?
Octopus Gas Smart Meter: Should the supplier investigate missing readings?
I have seen a few forum posts about unreliable Octopus Gas smart meters. We joined Octopus in February 2021; the gas smart meter failed (LCD on meter was blank and didn't light up) and was replaced in December. We paid the estimated usage because there was no reading recovered from the meter. The installing engineer…
Price Cap, actual figures, not averages
I seem to have become old enough to remember when it was easy to find out what energy companies would change per unit of electricity and per day for standing charges. Those were the days.....Now I can only find "average" costs, or annualised estimates of costs which makes it impossible to work out whether I might be…
What type of heating system do I have (see pic) and how do I use it most economically ?
It’s all in the title really, we are moving into a new house with a fairly large heating system which I don’t know anything about (asked the seller how it worked and he showed me the on/off switch!) Obviously we are keen to use it in a cost effective way and have read about zones/hive trvs etc but first I think we just…
Selling house - Pause Energy Supplier account?
Hi, I'm after a little advice from somebody who knows a little bit more about Energy suppliers than I do. I know very little!!!! I was switched to British Gas as my provider went out of business (Peoples Energy) and the tariff I was put on (Peoples Energy) is about to expire. I am selling my house and buying a brand new…
Difference between paying by direct debit and on receipt of bill
Hi All, my fixed rate energy tariff with Shell ends today. After seeing the stories about direct debits being higher than expected, I decided that I’m happy to move to the standard variable tariff but would rather pay on receipt of bill than by direct debit. I want to check the bill before payment and have the opportunity…
BG economy 7 smart meters
does anyone know if British Gas have economy 7 smart meters, ive been trying for 12 months to get a straight answer from them. some advisers say they have none in stock, others say they don’t do them at all, one told me I’m on the waiting list for one, I rent & have storage radiator’s & immersion heater so I really need…
Problems with British Gas switch to British Gas NEP / Evolve
Hi, British Gas have migrated my account to their new system and ever since I have had nothing but problems and I cannot access my account. I would love any advice. Is anyone else having the same issue? Am I entitled to compensation? Short Explanation: On April 6th British Gas transfered my account to their new system…
2 questions about eon electric
Can anyone help with questions about Eon? I've rung their customer service and as much as she was really lovely she didn't really help as such. I have a pre payment key which I top up as I use it, how do these work? I assumed that as I'm using the electric it takes off the money as I'm using it, is this correct? The thing…
Advices needed for prepayment meters user
Hi my question is most people paying for energy spread it out over the year in direct debits. I am over prepayment meters so I put in what I use. So at the moment on average its £160 a month on electricity and not used heating since April but still have hot water which is about £10 a week. When it's starts to go cold and…
British Gas Usage Data gone missing again!
Thanks to intervention from Martin British Gas restored the usage data on website and app (with a gap in February) but since 24 May it seems to have gone missing again. Has anyone else noticed this?
Energy price cap to be reviewed at 3 months "to help consumer."
There was talk about this two weeks ago and it made me very angry. How can the review at 3 months help the consumer as per Ofgem statements I think it was. A price cap is a cap on prices and to help the consumer there is nothing there to stop the suppliers from reducing their prices before the next review. What stops the…
What is your average daily use? (Just for fun)
Good morning everyone We live very rurally in a farming community, and are lucky to have two fires which provide our heat and which we use for cooking. I have started reading our electric meter weekly and making a note of our usage. Our average daily consumption is now 3 kw/h per day, which seems pretty good to me. The…
£400 energy discount. What if you spend less than that?
Hi,Does anybody know how the £400 energy discount works, if you don't actually use £400 of energy in the 6 months from Oct 2022? As I understand it, there will be 6 payments over that 6 month period, but I cannot see anything which mentions what happens if you don't use that much energy. If, for example, your bill was only…
British Gas new deal
BG have just told me that my current rate will finish at the end of June and have offered a fixed rate or a variable rate deal. What are the current thoughts regarding fixed rate deals bearing in mind the cap will change in the Autumn?
Shell Energy - Imperial gas reading, we have metric meter - they won’t change calculation….
After having many issues being transferred from Pure Planet to Shell in October, from no bill, to account being cancelled whilst still being £834 in credit, direct debits being taken then stopped, etc. etc. we finally got a bill at the end of March which was clearly incorrect. On further investigation we discovered our gas…
Energy bill forecast incorrect now im in debt
Hi. I was with Shell energy for the previous 2 years, I got a new deal with them when Martin said to switch so I have a great deal until September 2023. However they quoted me £58 a month, i was previously paying £110 with them and over paid by 400 at the end of term, which is why I thought my quote was very low, but now…
EDF have an issue with their algorithm - DD automatically changed from £200 to £2,402 a month(!)
My energy provider went bust, so I was put with EDF some time ago - I have a smart electric meter and a manual gas meter. My DD was around £130, then I put it up to £150 - with the energy rises I decided to set it to £200 a couple of months ago. All fine, until I decided to logon and check my usage/balance etc - I noticed…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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