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Metre wired up to wrong supply
We have had extortionate energy bills far beyond which we know we use, we have had two different electricians sent out to check the the energy use in the flat. The electrician who came to check the energy use notified us that the meter was reading X5 the amount of usage of what we actually was using in the flat. From that,…
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SMART Meter has stopped working - electricity only home
I would really appreciate some help/advice. I switched to Bulb energy from NPower a year ago, due to the price hike. I believe I already had a SMART meter, however, this has completely stopped working. The screen is bland and it won't reset either on the machine, or via the provider. The problem is I am now on estimated…
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Billing issues with Ebico/Robin Hood transfer to British Gas
I wondered if anyone else is having problems since Ebico and Robin Hood Energy transferred customers to British Gas? I had £164 credit on my bill which was transferred, then it's suddenly disappeared and my account says i now owe the £164! MANY phone calls to British Gas later they continue to blame Ebico and say there's…
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High meter readings in new build flat
Hi everyone I'm posting because I'm at a bit of a loss of my options here and hoping someone can help. I moved into a brand new build apartment block in October. All apartments are electricity only, no gas, and have underfloor heating (wet vrs) as the only source of heat. Everyone living in the block has since discovered…
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Someone keeps opening new accounts at our address
We've lived here for 4 years now, we have a gas prepayment meter. Every 6 months or so someone creates a new account at our address but in their name, using our meter number.This means that our gas card stops working.So we call scottish power who inform us every time that we do not have an account with them. There is an…
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Ofgem - it's more than just money
I am a former GEN customer now transferred to Electricity De France (EDF) by Ofgem. Has no one at Ofgem considered why I, and thousands of others, chose GEN as supplier in the first place? Since the 1970's I have opposed and demonstrated against nuclear energy in all its forms, so I admired the solar and wind power…
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Switching dilemma from Avro to who ?
My current Avro tariff simple and superflow is going to end in February SC is 14 pence per day per fuel Price per Kw is Gas 2.35 pence/Elec 12.725 Their suggested switch is much more expensive. It seems like everyone has increased their SC quite a bit. I have dumb meters. I'm just wondering whether a better option would be…
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British Gas Smart Meter - Prepayment
Any help or knowledge would be greatly appreciated! So me and my partner moved into our first home mid December, the home we moved into has dual fuel with British gas and it has a smart meter fitted and a prepayment meter for this. As soon as we moved in we let British gas know and they cancelled the old home owners…
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EON are charging me £90 a month for electricity, that seems insanely high to me?
Title, I'm currently paying £90 a month to EON for electricity and it's just too much, and it seems very expensive to me? I just got a quote online from British Gas which seems more reasonable at £49 a month. I've never switched provider before, is it as simple as ordering it on the British Gas website? Will they do…
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Help with Boiler
I just wondered if anyone knows I can get help with our boiler which is packing up, Its only 5 years old but the warranty ran out after 4. We had a plumber come out and he said he was pretty sure it was the heat exchanger and some other parts and that it would be more sensible to replace the boiler due to the costs of…
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Mixed up meters
I’ve lived in my flat for 5 years and always read the gas meter which has my flats number on it. However in early December a lady who lived in another flat informed me that it transpires that we have both been reading the same meter and that the numbering on the meter boxes is wrong. She contacted OVO , her gas supplier…
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Advice please
Hi. I was a Tonik Energy customer. They ceased trading last year and told me account was in debt. I’m willing to repay this debt but have been contacted by a company called Credit Style asking for the payment. Something feels iffy about them. Have any other Tonil customers dealt with them. Thank you
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Simplicity Energy has ceased trading
On the same day as they take DDs, it appears that Simplicity have ceased trading. I tried to log in to my account this morning but couldn't. Tried to reset my password but the system told me the account didn't exist. I called them as I wanted to discuss my recent smart meter install but they just said their systems were…
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Total Heating Total Control (THTC) all electric home tariff monopoly by OVO (formally SSE)
I've been tied into an SSE Total Heating Total Control (THTC) all electric domestic tariff since moving into my modest 3-bedroom detached bungalow in a rural coastal village of NE Scotland since 1997. Over the years I have upgraded the heating (Quantum storage and Monteray panel heaters), water heating storage, double…
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Anyone else waiting for Warm Home Discount from Green Network Energy?
I just found out today that GNE went down and EDF have taken them over!I was with GNE and had a Warm Home Discount application in progress - ie. I had submitted it and was waiting for them to pay it into my account.Now they have gone, does anyone know what happens here?Will EDF honour existing applications?
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How can I let MSE know I have a new energy supplier
MSE emailed to tell me my energy supplier had ceased trading ,so I cancelled my direct debit. When I checked I found that MSE were talking about my previous (not current) supplier. So can anybody advise how I let MSE know? thanks robin
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Download British Gas smart meter readings
If I have a British gas smart meter reading installed it will automatically take regular readings. Am I able to subsequently download these readings from their web site?
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ScottishPower over-riding uSwitch tariff switching - check your bill!
WARNING - Tedious anecdote, but one which might save you money.tl;dr - check the tariff you've been put on is the one you chose... Just spent nearly 50 minutes on phone to ScottishPower as my bill came out £41 higher than expected this month, even though I used less electricity and had switched to a cheaper tariff last…
