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Eon Nightmare can’t take control of my account
A week ago I moved to an apartment. Yesterday I received a letter from EON which is the unique provider of heating in the building addressed to “The Occupier” with a bill for £330 for “Initial energy service charge” (which I assume is service charge of 0,90c of a full year” which I found quite abusive to charge this in…
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In credit £850 with ‘Spark energy’
When we moved into our property 2 and a half years ago the energy supplier had been changed to spark energy. I’d never heard of them before and after reading reviews wasn’t feeling good about it, but I’ve never been able to access my account until now (stupid I know). I’ve logged into my account finally and see that we’re…
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Economy Energy setting debt collectors onto former customers
I left Economy Energy at the end of October last year (2018)when my fixed rate tariff ended. I was almost £200 IN CREDIT as my final bills showed. I requested a refund of this money, but was, as so many others were, put off with various excuses. When OVO took on Economy Energy they refunded me the money (this was in March…
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Terrible Experience with Octopus 🐙
So we have been living in our house for almost two years now. Its a three-bedroom, detached house. When we moved in we went with Iresa, we were paying £40 a month. I work from home, so there is usually a laptop/desktop on and I boil the kettle a few times throughout the day however I have always been fairly careful with…
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Paying too much for Electric & Gas
How do we work out if we are paying too much for our gas and electric with SSE? We are paying £99 per month for electric and £67 for gas (and that's with an employee discount) for two adults in a 3 bed house. We are out at work all day except for weekends - is this reasonable or should be review? Any hints/tips welcome
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Yorkshire Energy blocked my switch
Following a comparison, I initiated a switch from my current supplier, Yorkshire Energy. Yesterday I received an email from them telling me that my switch was blocked and to give them a call if I wanted to discuss why. Apparently my account is in too large a debit, of £274, against a regular direct debit of £72.50 which is…
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Together Energy Woes - I need advice
Good afternoon everyone, I need advice about together energy. I moved to my place in August 17 sent One Select my meter reading in September 17 and arranged a DD for gas and electricity. I fixed an annual rate in Sept18 again with them, they went bust and I received messages from Together Energy. I found out last month…
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AVRO meter reading nightmare
I moved to AVRO a few years back and since the my gas and elec have become a MESS! Please dont judge and be mean because I havent been the perfect customer.... I have been giving meter readings as and when I can (about monthly but sometimes they are not dead on the date they demand due to personal issues) but AVRO have…
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Over Estimated Bill
My Energy company Toto Energy won’t free me to switch until I pay the estimated bill they sent. I provided accurate readings but they didn’t use them and instead created a estimated bill. The estimated bill is about 300 units over what the actual readings are. They say if I pay it then they will refund me after about a…
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unrequested transfer to utilitypoint
I get both gas and electricity from Octopus. I noticed in my last bill that there was no mention of electricity consumption, and asked them why. They told me that my electricity was transferred to UtilityPoint in July. I have never talked to Utility Point, never received any emails or phone calls from then (and on the…
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Warm home discount and changing supplier
Hi Unfortunately my contracts always end in the middle of October and I lost out once before because I had forgotten to apply. Previous suppler always reminded me. No I’m with eon and have put my application in, not conformed yet, but I really want to change my supplier. Does anyone know if I will lose the discount if I…
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Economy Energy /Grant Thornton Issues
I received an e-mail from Grant Thornton/Economy Energy 5 weeks ago with the outstanding balance of 1100 pounds supposedly owing to Economy Energy. I was in dispute with Economy Energy over incorrect meter readings and of course as soon as EE went bust OFGEN wash their hands of it. Today I have received an e mail saying I…
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Octopus. Energy
We changed to Octopus energy through ML Energy club. We went with them as there prices were good. We sent all our meter reading and agreed a monthly direct debit. Now after the first meter reading they have put our DD up by £21 a month more which makes it not worth changing suppliers in the first instance . They say that…
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Smart Energy Liquidation - Utilita - What Happening?
Re: Energy Smart Liquidation We are very confused. Can someone please help as we can't find another tread on this here? We were with Energy Smart until they ceased trading. We have received correspondence from ‘Utilita’ dated 16/09/2019 stating: 1.We became ‘Utilita’ customers on 11/09/2019. 2.Our Energy supply transfers…
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What Order Pls
I live in a 2 bed flat in Edinburgh, have both gas and electricity with Bulb, monthly DD, regular readings all hunky dory. Next week we're moving to another 2 bed flat in Edinburgh that has only electricity. What's worse is that it also has a prepayment meter and is with Scottish Power. I can't work out the best order to…
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Energy Fraud & no one seems to care
Hi Everyone, I did not know where to post this, ive tried so many places for help, council, police, local mp, and many others to find you basically get fobbed off. In April I moved into a shared accomodation, 1 of 2 tower blocks of student rooms, Cheap rent but filthy dirty & badly maintained for years... On 8th May 2019…
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Time on pre-payment meter
I have an Economy 7 pre-payment meter with EDF. I've been monitoring the meter quite closely over the last few months to see where I can save. Recently I noticed I am using more energy on the day rate and less on the night rate than before. Looking closer the time is out by about 3 hours. The timings are clearly set out in…
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Doorstep selling by MSE
Tuesday, 24th. September, 2019, 19:20 After all the warnings we receive about not buying anything on our doorsteps, I have just been disturbed in my own home by 'Piers Thurston', who had an identification tag with his name, his photo, and a MoneySavingExpert title at the top, explaining that he was working for Money Saving…
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Any Solarplicity customers managed to switch from TOTO yet ?
Some 43,000 (ex) Solarplicity customers were switched to TOTO just before they called in the receivers. I was one of them :( Once I saw the tariff TOTO were going to charge (Aug 15th), I decided to switch to another (cheaper) supplier, and then the fun started. Despite several attempts by the new supplier to initiate a…
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reimbursement delay after energy switch
Also posted in Consumer Rights but maybe better response here?....... Can anybody clarify a couple of points for me please? Situation recently switched fuel supplier (Elec & Gas). Switch has goe fine and I ended up with an account in credit with old supplier. Final bill promises to reimburse to my bank within 14 days. This…