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Scottish Power
I am truly at the end of my tether with Scottish Power. The fact that I have been there customer for 8 years and yet my direct debits still very from £42 a month to £4 a month because they seem incapable of looking back to my previous usage levels. They keep telling me that my current fixed price term is coming to an end.…
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EDF top up pre pay
Hi Just got a pre pay key Does this mean they are taking money off it to pay off money owed? I ask - as I dispute the amount owed, as it goes back a long time before I moved in. So I wondered if they take anything out - and how you can find out/see how much that is As you can't pay online, I guess you can't check up online…
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few weeks ago E.on wrote to me switching to cheaper energy deal
Help needed for the best energy company!!!!!! Electricity predicted annual cost £1125.92 New predicted annual cost £1253.97 Gas £548.56 New Predicted £600.58 From 1st April the cost of your current deal with EON will increase to £1884.19 a year. If you switch to the exclusive deal we have negotiated with EDF energy you'll…
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Solarplicity Light Bulb & Billing Fiasco
As if being suspended from taking on new customers was not enough, Solarplicity has got even worse. Now when you call you get told that the person taking the call is from the CALL BACK team, I spoke to this same person a few weeks ago chasing a billing problem, they said that someone in UK Billing Dept would contact me,…
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OVO smart meter campaign
I'm pleased with the savings I got with the OVO deal but had a very persistent rep on the phone trying to get me to move to smart meters. Even though the second generation are better I still don't want one. I mentioned that my gas meter was making a regular squeaking noise (very technical from a chartered engineer!) and…
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Do Meter Readers Still Visit?
I haven't had one come round for years, I'm with EDF, are they still meant to visit? It's only just occurred to me and it must be so long ago I saw one, I'm not even sure which year I last saw one, maybe three or four years. No, I don't have a smart meter, I've managed to avoid those, so far. :p
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OVO (ex Economy Energy)
OVO's various communications have been inconsistent and confused in relation to the transfer from Economy Energy. Although it appears to be ill-advised to switch prior to the process being completed, OVO increased its Simpler Energy prices today by 10%. I checked the price difference at MSE Energy Saving Club today and…
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Backbilling question
Hi - first post so please be gentle! I just received a bill from my former energy supplier debiting me ~£90 for a claimed discrepancy in meter readings on changeover to a new supplier. Thing is, the energy usage was in 2013. Am I right in thinking that I do not have to pay under the backbilling rules which prevent…
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Bulb Energy Customer Service
Hi, I switched to Bulb with a MSE collective switch and have no idea how they have a good score for their customer service. I have found them to be inefficient and unhelpful. As a disabled customer three different people, on three different occasions, said they would put me on their special register so that someone would…
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Cost of running an item
Can anyone provide me with a rough idea of how much it would cost to run an item that uses 53 kWh a month? I'm being stupid and can't work it out. Based on an average energy cost.
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Bulb reduces gas price
Just had an email from Bulb saying gas price is reducing, saving me an estimated £42 per year. Electricity and standing charges remaining the same.
