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New Gas connection - too expensive
Hello, I recently bought a home which has an EPC rating of F. I have been taking measures to improve the energy performance to the place e.g. insulation, led lights, etc but one thing which is the biggest issue is my heating. I don't have gas so everything is heated by electric room heaters (not storage) which are very…
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Switching question
I switched energy supplier a couple of weeks ago (dual fuel) and the switch date is 9th june. The new company is taking the first direct debit off my account any day now. I've also got my previous supplier taking their direct debit off this month too - so I'm paying both direct debits in the same month. Is this normal? I'd…
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SP>SSE 5k nectar points
Today's switch of provider of electricity may seem a little mor expensive. Though looking forward to 5K nectar points in a few weeks. Let's hope SSE provide fantastic service
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Money obtained through referring
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Eon Final bill
Hello, We've switched from Eon Energy to Out fox the market for our electricity and gas. The switched happened on May 23. I submitted our opening meter readings to Out Fox the Market and have been billed and debited already for May and June. I sent a message to Eon to enquire about our final bill early this week as our…
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Problems with dual MPAN and multiple providers
When I moved into the property, I was told by the letting agent that my energy would be provided by Spark, and so I registered an account with them and was paying monthy bills to them. A few months into my tenancy, I received a bill through from Scottish Power. I have been in contact with them regarding this ever since,…
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MSE News: Ovo Energy's standard variable prices rise by 5.1%
Ovo Energy is increasing prices for around 180,000 customers on its standard variable tariff from today...Read the full story: 'Ovo Energy's standard variable prices rise by 5.1%' Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
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Capped Gas & Electric
Hi All, I need some advise. I have just changed supplier and have been stung for a final bill of £586 from EON. I was on a capped rate and paid DD every month, can they do this? 1. Why did they not inform me and up my monthly payments? 2. Do I have to pay this in one hit? 3. Are they taking the mickey?:rotfl: Any advice…
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Haven't paid year's gas/electric... £7,000 bill?
Freaking out about this... We moved into a house last August (renting) and husband said he'd set up all gas/el/water in his name. We haven't thought much about it since. We receive quite a lot of mail addressed to ex tenants. At the start I'd always 'return to sender' them in the post box but tbh there's so much of it that…
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GB Energy question
Hi My mum's fix with GB is going to end at the end of next month and they've emailed her an offer for a new fix called 'GB Exclusive Fixed Sept 19'. Looking at her online account, it says she can switch with the following rates: ELECTRICITY Unit Rate (p/kWh) : 14.99p Standing Charge (p/Day) : 20.14p GAS Unit Rate (p/kWh) :…
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Suddenly being chased by SSE for an unissued bill from late 2012
Hi all I saw from a search that someone else has recently been chased by SSE's debt collectors LCS in relation to bill from around the same time, but my situation is a little different. We bought our house in October 2012. I don't recall when we moved in (there was a delay while we did some work on it), but it was by…
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Complete mess on Eon account. Should I go to the ombudsman?
I have been going through a complaints process with Eon since the beginning of March. I moved in to a new property almost 7 months ago and Eon made a complete mess of my account. They essentially billed someone unrelated to the property instead of myself and were unable to say why. They also continually failed to fix the…
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Switching suppliers headache
I am currently with E.On for both gas and electricity, staying with the supplier the previous owners were with when we moved around a year ago. About 6 months ago I tried switching to another supplier and while I understand the Gas would have switched, the electricity was problematic so neither moved. The company told me…
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Anyone Taken British Gas to the Obudsman?
I have received my deadlock letter from British Gas so now I can go to the ombudsman. Has anyone had any cases with the ombudsman, and had a good outcome? British Gas have Nearly blown my house up twice, while leaving me with two gas leaks in the property, No heating or hot water for over a week - 9 engineers, One of which…
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MSE News: SSE to pay £1 million over annual statement error
SSE is to pay £1 million after sending 580,000 pre-payment customers 'inaccurate and misleading information' in their annual statements...Read the full story: 'SSE to pay £1 million over annual statement error' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Ovo refund
Somewhat surprised to receive the following email from Ovo We're sorry - we noticed that when we supplied your energy, we estimated your usage incorrectly, which resulted in you being overcharged. When we don't have any meter readings to measure your usage, we have to work out how much energy we think you'll use in a year.…
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MSE News: Small suppliers leading the way for customer service
Small suppliers continue to lead the way when it comes to customer service, taking four of the top five spots in our latest customer service poll rankings...Read the full story: 'Small suppliers leading the way for customer service' Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
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Boiler service question
How often should you get your boiler service done? I have a brand new 12 month old boiler, Worcester 25i combi, hardly used it... do I need to have a service after just one year?
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Switched to Scottish Power and now chaos
Hi! So I was with Eon when I first moved in and paid £15p/m dual fuel. I live on my own, 1 bed flat, and using MSE saw I could switch to SP and go down to £10p/m payments. Sweet! I did the usual, meter readings etc. and my bill came through in Feb saying I had used nearly £2500 worth of gas and charged me £200 without…
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New Gas Supply
Does anyone have any hints or tips to help me select a gas provider? It's a new supply and I need a meter installed before getting our heating system installed. I'm in Scotland and with Scottish Power for electricity so wondering if it's easier to stick with the same provider? I know it doesn't save money, but should I ask…
